Hôtel de l'Amphithéâtre

Worst hotel I have ever stayed in - hot water for only one day of a 7 day stay. No apology offered. Hot water went off 3 days before Christmas 2025. Room already smelt of sewerage and when reported to Reception it was said to be due to high volume of rain. From the next day, no hot water in the entire wing. As a group of 16 with about 6 room affected, we were offered one room that had hot water in for showers. That was later changed to a room across the road in another wing. Not acceptable but only response was a Gallic shrug. Those due to arrive were cancelled because their rooms were uninhabitable. We had to put up with uninhabitable rooms and other restrictions such as coffee machine only available at breakfast. No explanations, no updates, no apologies. I will certainly never stay here again.

I am very impressed with this hotel! It is located in the heart of the old city and you can easily walk to the majority of the many attractions in and around this beautiful city! The rooms are sparse but they are very comfortable and have enough amenities. The building itself is very old and very well maintained. It’s character is very nice and it has a lot!

Deceptive, Inaccessible, and Outrageously Poor Service – A Complete Disaster This hotel is a textbook example of false advertising. The description on both the official website and booking.com is completely inaccurate. Contrary to what’s claimed, the hotel is not accessible by car – it’s located in a pedestrian-only zone, making it impossible to drop off heavy luggage at the entrance. There is no on-site parking, despite what’s advertised. The so-called “available” parking is far from the hotel and has a strict height limit of 1.85 meters – useless for anyone driving a larger vehicle. We were given no alternatives, no assistance, and no way to unload our bags near the hotel. Due to this misleading information, we were forced to book a different hotel for the night. And yet, the staff still had the nerve to charge us in full, despite the blatant errors in their listing. The service was abysmal – unhelpful, unapologetic, and utterly indifferent to the inconvenience they caused. We have never encountered such a disgraceful level of service or such a misleading hotel description. We will never book this hotel again, and we strongly advise others to stay away unless: You drive a tiny car that fits under 1.85m You travel with nothing more than a handbag and a briefcase Anything beyond that, and you’re in for a logistical nightmare. Avoid this place at all costs.

Very pleasant stay! The room was clean and quiet, and the staff were exceptionally friendly and helpful. I would definitely stay here again.

Fantastic location to stroll around in the city. Must contact beforehand to get to the hotel by car in order to unload luggage. Friendly and helpful staff. Spacious rooms. Breakfast had little choices and baked pastries and boiled eggs were "cold" as if they were prepared. Otherwise it was quite fair. Have to mention that most of the rooms were only accessible via staircase.

Excellent location but leave car in public car park nearby. Beautiful building with great interiors. Our citadine room was very small, also bathroom which was a bit tired with really small shower. Very quiet and very good breakfast. Reception staff friendly. Overall average value for money.

We loved our stay at this beautiful boutique hotel in the heart of the city! Short walk to wonderful dining and all the sights. Staff was amazingly accommodating and welcoming. We really enjoyed our comfy, well-appointed suite. Would stay here again!

Room decent for the price. Common areas beautiful. Fantastic location. Reception helpful. Breakfast service abysmal. No clean tables, eggs/bacon gone by 9:30. Not worth 15 euros!

Great location, great staff, and great value. We walked to all the tourist sites, restaurants, and center of town. Charming old town with narrow winding streets. If you are looking for an Intercontinental or Hilton, look elseware. Staff is great, making you feel welcome. Beautiful old-world lobby with great decor and beamed ceilings. Rooms are basic with high ceilings, but have everything you may need. Airconditioning worked very well. Plenty of hot water and good shower. Its a great value for the price. We had 2 rooms and we definitely recommend this hotel.

I was really disappointed on arriving at this hotel, and am still surprised that it is rated so highly on TripAdvisor and was recommended in the Lonely Planet travel guide. The place is, quite frankly, a dump. It was easily the worst hotel that I stayed in during my two-week trip to France. For one thing, there's no parking at the hotel and it's very difficult to get to. You have to park in a parking garage that's about a ten-minute walk away, then drag your bags up winding streets that climb higher up the hill until you finally reach the hotel. Then the ultimate disappointment: no elevator. We had to drag our bags up three flights of narrow stairs. By the time we got to the room, we were sweaty and exhausted. Then, there's the room itself. It was mostly brown, clearly old and worn, with a brown carpet and dusty corners. The cheap, thin towels had mysterious yellow stains on them. The wifi didn't work, and the whole place just felt run-down. And then our breakfast. We went to the breakfast room and had to wait ten minutes before anyone helped us. When they finally did, they brought a disappointing assortment of mediocre food. There was no choice whatsoever about what we were served, and none of it was very good. I'm definitely never coming back to this hotel, and I may even write to Lonely Planet to complain that they recommended it. It was so disappointing and the real lowlight of our trip.

The hotel is centrally located in the old town. It has maintained the historic exterior but has added a contemporary touch to the beautiful original structures on the inside. The staff was very welcoming and consistently helpful. Our room was spacious, recently renovated, and well appointed. Even though traffic is limited in this part of town, first floor rooms can occasionally let in street noise. Breakfast is optional but convenient in a city where early morning breakfast options were surprisingly scarce. Overall pricing was reasonable. We were happy with our stay and recommend the beautiful Hôtel de l'Amphithéâtre and its fine staff.

Excellent location in the old city. Very close to many of the sites as well as a close walk to many restaurants and shops. The hotel is charming and the staff very helpful and delightful. The hotel is located in an old building but is nicely appointed inside. The room was clean and comfortable and the décor was fun. I would defiantly stay here if I come back to Arles.