Hôtel de l'ITHQ

My husband and I stayed for three nights and we thoroughly enjoyed it. The rooms are very comfortable and extremely clean. The view is great and there’s even a balcony. The amenities in the room are excellent and we especially loved the sparkling water dispenser in the hallway. The breakfast, which was included, was very good. The front desk staff were very professional and extremely helpful. The location is excellent, within walking distance of Old Montreal and downtown and there is a Metro station right beside the hotel. We would definitely recommend this hotel.

We booked a two-night stay at Hotel de l’ITHQ in October 2025 for what was meant to be a special anniversary trip — unfortunately, it turned into one of the most frustrating hotel experiences we’ve ever had. When we arrived around 6 p.m., I realized I had accidentally left my ID at home. I had digital copies of both my driver’s licence and passport and offered to provide additional verification or even leave a deposit. Despite this, the staff refused to help or make any reasonable accommodation. They appeared very young and clearly hadn’t yet learned the basics of customer service, such as empathy or professionalism. We explained that we would return early the next morning and even sent a message confirming this. However, when we arrived at 7:30 a.m., we were told our room had been given away because we were marked as a “no-show” at 4 a.m. The hotel had effectively double-booked and resold our room, which we had already paid for. After being made to wait for hours, we finally received a room key around 2:30 p.m. — seven hours after our arrival. Throughout the entire ordeal, not one staff member offered an apology, update, or even basic courtesy. No manager was "available" all weekend, which I find impossible to believe. The room itself was clean and nicely presented, but the service was unprofessional, dismissive, and completely lacking in customer care. For a hotel of this standard, the experience was shockingly poor. After sending multiple complaint emails the hotel will not refund us the nights stay, even though they received payment for the same room twice! I would not recommend staying here unless serious improvements are made in how staff are trained and how guests are treated.

Beautiful hotel, full of light. Very friendly, polite and knowledgeable staff, in both languages. The rooms are very spacious, modern, bright, with all the amenities we need, plus pure fresh water and great coffee. The bed was very comfortable and the bathroom quite large. Breakfast was delicious with fresh croissant and an assortment of fruit, homemade jams, smoked fish, local cheese, and much more. We will certainly go back and book dinner next time!

The team at Hôtel de l'ITHQ was friendly, always helpful and accommodating. The rooms are simple, but modern and clean. Really enjoyed our stay there. It is also a great feature that the surrounding area is lively and lots of restaurants to choose from.

So happy with my stay. Location is great,staff is professional and helpful, rooms are adorable,underground parking is so convenient,restaurants is beautiful. Breakfast included was delicious. When in Montreal again I will stay here again. Whether you want to walk,take the metro or a bus. It is all right there.

We had a fantastic stay! The rooms are lovely and the staff were amazing. We ended up being stuck in Montreal due to the Air Canada strike and booked this hotel on a whim. The staff went above and beyond to help us extend our stay. We loved it so much this will be our go-to hotel next time we visit. The included breakfast was quite good and the location can’t be beat!

From the moment we walked in the door and are were so warmly greeted by the staff, I knew this was going to be our new favorite hotel. The room was beautiful, with thoughtful design features, clean soft bedding and a wonderful view. The staff was so friendly, helpful and made us feel cared for. Ohhh and the breakfast was delicious! I would love to know the secret to their amazing eggs! Our family definitely will return.

Hotel is in a great location. Very central to everything. Esteban at the front desk was super friendly and helpful. Great breakfast (included). The wheelchair accessible room is just okay. Bed height is good. There is room for improvement in the bathroom. The seat/block in the shower is not big enough and is not ideal for a person who uses a wheelchair to transfer to. A shower chair adhering to ADA standards would be a much better and safer option for your accessible rooms.