Hotel De Sers

First time staying at Hotel de Sers and I will definitely be back! My suite was gorgeous! The location was perfect. The staff was so friendly and welcoming. I even had a great massage. The front desk manager Vikash was extra amazing answering all my questions, giving me a tour around and he made sure my latte and croissant were waiting for me to go as I dash off to the airport super early. This hotel is a treasure and I’ll most definitely be back!!! Thank you hotel de Sers and all of your staff for making my stay so relaxing and delightful!

My husband and I had a truly magical stay at Hôtel de Sers during our Christmas break in Paris, and we cannot recommend it highly enough. From the moment we arrived, we were warmly welcomed and impeccably taken care of — our luggage was delivered straight to our room, and even our early-morning airport taxi was seamlessly arranged for us.||Our room had just been renovated and felt both elegant and wonderfully cozy. The bathroom was a real highlight for me, especially the beautiful bathtub — the perfect way to unwind after a day in the city. One of the best parts of staying here is the unbeatable location: the Champs-Élysées, glowing with Christmas lights, is just around the corner, making evening strolls absolutely magical.||We also dined at the hotel restaurant, which was outstanding. My husband’s flank steak was cooked to perfection, and my linguine in lobster bisque was rich and delicious. We finished with a decadent all-chocolate holiday bûche, which was both beautifully presented and incredibly tasty.||Hôtel de Sers made our Parisian Christmas truly special, and we would absolutely stay here again.

One of the most appalling hotel experiences I’ve ever had. The 4.6 rating is either fabricated, outdated, or completely undeserved. If relying on location is their only asset, it won’t last long. In our suite, we found dirty underwear under the bathroom sink and a used shoe bag hidden under the couch. This goes far beyond a housekeeping oversight — it’s a serious hygiene failure and raises real doubts about whether the room was cleaned at all. When we reported this, the response from staff and management was defensive, dismissive, and unprofessional. There were no sincere apologies, no accountability, and no urgency — only endless, pointless arguments that wasted our time during a short vacation. I wanted to leave immediately, but management hid behind the excuse of a third-party booking and claimed refunds were impossible. After a hellish dispute, the only concession was refunding the extra amount we paid to be in a suite for the first two nights — and even that felt extracted, not offered. As a so-called gesture, we were promised a suite. What was actually prepared was a tiny twin room, the complete opposite of what was communicated. At that point, it became clear that continuing to complain was useless. The minibar was not even functioning — everything inside was warm. I didn’t bother complaining about it. At this stage, it was a moot point. If finding dirty underwear didn’t move them, a broken minibar would probably be considered an asset, not a failure. I added an extra night at Le Dokhan’s, where the difference was immediate: genuine hospitality, flexibility, professionalism, and thoughtful gestures like complimentary dessert and champagne, offered without being asked. By comparison, Hôtel de Sers reflects everything wrong with poorly run “luxury” hotels: policies over people, arrogance over service, and management that simply cannot handle problems. I stay 50+ nights a year in hotels. This experience stands out as exceptionally bad. Avoid if you value cleanliness, professionalism, or your time.

Our family of five including a two year old traveled to Paris and stayed here! We were here for a week and what made the stay was the amazing, kind knowledgeable staff at the hotel. From the charming and delightful Liam, to the warm and welcoming Viic, to the knowledgeable, gracious and elegant concierge, Gerald!! Every person in the hotel went out of their way to make our stay very special. They treated our granddaughter with such kindness and understanding. And helped in so many ways!!|Every one was divine! The lobby was so pretty. The restaurant was terrific. The rooms were large for Paris.

My experience at the hotel was amazing from start to finish. The location was perfect, the rooms were newly renovated and spacious, the daily breakfast was excellent with a variety of choices; but the best part of our stay was due to the head concierge, Gerald Martin-Cocher who was exceptional. He truly went above and beyond in every way—his expertise and deep knowledge of Paris made every recommendation and arrangement seamless. He anticipated our needs before we even asked and handled each request with warmth, precision, and care. His dedication, generosity of time, and attention to detail elevated our stay and exemplified the very best of luxury hospitality.

This was truly an excellent experience my family and I had at Hotel De Sers. Other than the incredible food, housekeeping, amenities, and the location, the service, especially from the head concierge (Gérald Martin-Cocher), was truly nothing like I’ve ever experienced at a hotel before. He went above and beyond in every capacity, and was the kindest! Hotel De Sers is a must do for a luxurious time in Paris!

Had a fantastic stay. Very friendly and helpful. Our room had the BEST view! They even helped us get to the airport quickly when a huge snow storm fell on the city. A+ Great location too.

An incredible stay, with a truly magical suite and an exceptional view. The team was warm and attentive throughout, making the experience all the more memorable. A special thank you to Hakima, who took such wonderful care of our room, everything was immaculate each morning, and her attention to detail made a real difference.

Beautiful hotel! The staff are so friendly and helpful! Great location- right by many restaurants, cafes and bars. Our room is beautiful. I would stay here again for sure!

Very excellent... amazing ... thank you staff of Hotel De Sers If you are looking for an extremely clean and friendly, beautiful hotel in the golden triangle of Paris- come here!

We stayed for 1 night at this hotel during the fashion week. I didn't expect anywhere in the world, last place Paris , to have such a disappointing, ugly experience as at this hotel. Staring from spoiled food, moldy smell at the bathroom and finishing with not friendly stuff. Thank you to this hotel our anniversary in Paris was completely ruined. If you want to have a nice experience in Paris, I don't recommend anybody choosing this place

We have had the pleasure of staying at many high end hotels in Paris, and this would receive five stars if it were a 3-star hotel, but as a 5-star rated hotel it's lacking the wow-factors. The lobby is beautifully designed and magazine ready. The rooms, however, are sterile and leaves so much more for the wanting. We were greeted with refreshments, a personalized card, and two stuffed animals for our little ladies, so that was a nice touch. The room has two hinged windows that open to a balcony that can comfortably seat 4 people. You can overlook the streets and if you stare off to the right, you'll catch the top of the Eiffel Tower. There must be a club nearby because a few of the nights we could hear the party crowds filling the streets. We didn't mind the noise or the people watching. The hotel was super close to Champs-Elysees. The breakfast was not the best, but it served it's purpose. This hotel is nice, it just doesn't warrant amount it costs to stay here.

Stayed here with my husband, who had some work events at the hotel. Friendly staff, good food, nice room. Central to many tourist destinations.

First: If you travel on a normal budget, you will probably not stay at this hotel. I had the privilege of a friend of a friend sorting things, so: It I am writing this in a wonderfully quit and well designed hotel room 2 minutes from Champs-Elysess. The interior design is very well done, staff have been extremely friendly so far. There is a fitness room including sauna, steam bath, in the basement which I have had not time to visit. The first hotel for me to have a TV set from Bang & Olufsen. It took me 5 minutes to learn all the different ways you can rearrange the lighting in the room. And the basics are right: I can open a two winged window that leads to a nice and quiet backyard. No forced air condition. But the advice on the restaurant from a friench reviewer was correct: It is overpriced even by Paris standards, as far as I can tell.

Room entered and ROBBED. My room in this hotel was robbed yesterday. Definitely an inside job, pro stuff. I was out of the room for about 8hrs, on business as part of a group. Someone knew our schedule, entered/exited via the balcony (door was open on my return), thereby avoiding hotel's digital lock data history. Went through my computer bag, found cash stowed in a plastic bag inside a zippered compartment, stole it. So far the hotel's response has been typical, "investigating" but positioning to take no responsibility. Caveat emptor, there are professional hotel thieves operating in this hotel, at least at the moment....

This is a great boutique hotel, well located just around the corner from the George V. off the Champs Elysees. Spent a week here with my daughter. The rooms are cute and comfy and the beds are great (always my top priority). The hotel feels new and modern and the public areas (lounge, library area and restaurant and patio) are nice. We never had dinner here but had the breakfast (included in our rate) and room service and had some appetizers in the lounge one night. The food was all good and so was the service. The "gym" is really not much - a bike, treadmill and small universal though they have a steam and dry sauna too. That was more than other boutique hotels we considered but we didn't end up using it. We had an issue with a ceiling leak due to the air conditioner. After an attempt to fix it that didn't solve the problem, the hotel had us switch rooms. This was an inconvenience but they sent someone to help with luggage and the next day sent us champagne, fruit and a bunch of goodies with a note to apologize so they were very attentive and really want to make customers happy. The concierge service was exceptional. We were able to buy Versailles tickets at the desk as well as book taxis and dinner reservations. We were not the easiest customers as we had several changes to our reservations but they were always helpful, gracious and very sweet. I'd highly recommend Hotel de Sers and stay again on a future trip.