Alexander V
Google
The location is excellent and the building itself is beautiful, which naturally sets high expectations. Unfortunately, the overall experience did not justify the price point or the hotel’s apparent ambition toward luxury. The rooms lack the level of finesse one would expect at this rate. While there is a clear effort to create a sense of luxury, the execution ultimately misses the mark when considering the quality of materials and finishes used throughout the rooms. Upon check-in, I discovered clothing left behind by a previous guest in the closet, as well as broken glass embedded in the rug. When I raised this issue with staff at check-out, the response was limited to, “Thank you for the information, I’ll let the cleaning staff know,” without any apology or acknowledgment. This response made me question the overall cleanliness standards of the property. Unfortunately, cleanliness concerns extended beyond the room itself. During my stay, food remnants and trash were visible in common areas, further detracting from the experience.
The complimentary breakfast was also a disappointment. There did not appear to be enough seating for the number of guests, which resulted in people competing for tables. The quality of the offerings felt more appropriate for a much lower-tier hotel, not one charging premium rates. Staff seemed overwhelmed, and even getting a coffee in a timely manner proved difficult. Check-out was another oddly handled experience. I was instructed in advance to return to my floor to check out with a staff member rather than completing the process in the lobby. However, when I called the front desk to initiate this procedure, no one answered. When I then left my room with my bags to check out in the lobby, I found the only staff member on shift occupied with a booking issue involving other guests. Despite this, I was told I still needed to return to my floor to check out rather than completing the process in the lobby.
When I returned upstairs, the staff member first had to remove a discarded pizza box from the checkout/common area before proceeding. During the process, my final receipt—totaling over $600 USD—was briefly rested on the pizza box. When I later asked why this inefficient check-out procedure was required, I was told it was because I had stayed in a suite. This felt like another attempt at exclusivity that lacked clarity, purpose, or refinement. The bathroom and shower were quite nice, but towels and toiletries were left scattered rather than neatly arranged, again detracting from the intended experience.Notably, during my comings and goings, I overheard multiple other guests in the lobby discussing issues with staff that closely mirrored my own experience, suggesting these concerns were not isolated.
For travelers seeking similar aesthetics and location with significantly better execution, G-Rough or Nomos Hotel offer a far more unique and thoughtfully tailored experience. Overall, this was a less-than-satisfactory stay given the pricing and expectations. I’m fortunate to have stayed only one night.
