Hotel Delfino Lugano

Nice small room with Balcony. On the bus line with three stops from the Lugano train station. The beds are OK. The Breakfast spread is typical European style with one twist. Scrambled eggs cannot be served until after 8 am - We wondered why. |Reception desk occupied with young folks not interested in customer service

Nice hotel. Very small room with no AC. I am modifying my review as the owner expressed that they are following a sustainable approach, which I commend. As for the room size, in my experience traveling through Europe, the rooms are generally smaller than North America. I did enjoy my stay, and the staff was very helpful. Also, there was a wide variety to eat at breakfast buffet. Yes I would stay here again.

We visited this object for one night, and we recommend it. The hotel isn't new, but really well maintained, the room was clean and the staff was nice. We got a room with lake view, it was beautiful. The price was ok.

The hotel is nice, the rooms we booked were a reasonable size but bathroom very small. We were 2 singles travelling together and ended up in rooms on different floors, there was no communication to say this. If we had known the rooms we booked were this way, we would have adjusted our booking. When one of us called reception at night to ask for a mattress topper, as the beds were a bit firm, the receptionist was rude, it was fixed in the morning by speaking to housekeeping. Breakfast was quite good and included, we also received a free welcome drink The hotel is about 20- 30 mins walk to the lake and restaurants, downhill. There are views of the mountains at the back from the pool.

I hardly know where to start. ||This is our 10th hotel in 3 weeks and it is hands down the worst. It’s just a room. And the smallest at that. Even the cruise boat we were in was nicer then this. I feel bad for my precious friend who has brought me along on her trip and everything’s been wonderful. But this room and the situation must be very disappointing for her. There’s no discounts for being misled or tricked by false advertising. ||The mattress is exceedingly hard and apparently we cannot have a “topper” because “we already have a bed” and in any case house keeping is not available so - no. I pray that I will be able to sleep while I’m here. ||The towels are old and frayed and sized for a child not an adult - plus - one per person. ||There’s an air conditioner but they don’t work until summer - not even just in fan setting. You can try if you want but it will stop after 10 minutes ||There’s a towel Warner but it’s disabled. Yep, you guessed it, it only works during winter. ||The door can open but the window is bolted shut and the air conditioner - while it exists as claimed - is disabled during the rest of the year and only available for use during summer so too bad if you suffer from overheating as I do. You can try it but it will just stop working (even on the fan setting) after 10-15 minutes. ||We paid for rooms with a view but all we get is the pipes, someone else’s yard and the train right behind us. ||There’s a spare door in the room - for the next door neighbours room!! Yep. Just an internal door between you. ||Book and come with friends but don’t expect to be on the same floor or even in cooee of them. It would make sense to put you together and allocate rooms (that are the same as each other) to guests who arrive on time / first rather then shoving people higgeldy piggeldy ||There are deals included with your room according to the website and booking agent but apparently they’re only “valid” for summer time||The complimentary drink on arrival is a similar fiction||The beautiful photos are a lie taken at night, during summer peak season when everything’s allowed and working, or from the 50% of rooms that do have a lake view. The others get the neighbouring properties back yard or in my case - the pipes||No shampoo or conditioner despite this being the norm in Europe hotel rooms|No kettle with complimentary basic tea or coffee - the Mini bar is only a bottle of water. ||The old heater also has exposed pipes in the room. Not that I should worry I guess coz it’s not winter so it’s not working. ||There was no guidance from reception as to where we might be able to get a meal - except to tell us that the promotes deal was not applicable to us because it’s not summer time. According to the website we qualified given we booked to stay for more then 2 nights. And no advice that we aren’t actually in Lugano and that we had to walk a good 20-minutes to find some food. ||Where previously nothing was too much trouble (except in Hardewijk NL) nothing was possible or relevant or available. Sad

Great location Right next to the bus stop. The receptionist was extremely friendly and she helped us with our late checkin. The view is amazing. They also have a swimming pool. Bathroom is great and had a bathtub.

Great location and service. Loved the breakfast. However rooms were very warm, even with the heat turned off. Given how much we paid, we weren't expecting to pay a sleeping tax. Given how much they charge you for a baby cot, taxes, etc, we'd likely look for a different place next time that was cheaper to account for all the extras. But the rooms were clean and nice, good views, and lovely service.

Room was ok, had balcony but wa small. Breakfast was pretty good. Hotels is not far from St, Salvatore funicular, that has great bird's eye view over Lugano lake and surroundings.