Qingyao Duan
Google
First impression was unfortunately disappointing. We booked the Superior Double Room with Lake View specifically for the view, but were given a room on the first floor where only a tiny glimpse of the lake was visible. Compared to the photos on the website, the reality is almost deceptive. I recommend the hotel reclassify these lower-floor rooms with “Pool View” instead of “lake view”, to better manage expectations.
The way how the reception handled our complaint could also be better. I understand that the rooms were fully booked and there’s probably nothing you can do, but a bit more empathy and understanding would make it much better. Sadly, I didn’t feel it.
Except this, the rest of our stay was actually quite pleasant. The bed and pillows were very comfortable, and the breakfast was enjoyable. Although some of the facilities and furnishings are a bit dated, everything worked just well. Overall, it’s a good place to relax.
