Hotel Deloix Aqua Center

Hotel was very clean and spacious. Housekeeping staff were very helpful. Food was warm at best, and poor selection for Europeans. Got very ill one evening after my meal and when I reported this at reception I did not even get an apology. There was no English channells on TV and When maintenence was sent to see could he gt them up he said the Hotel will not pay for these channells. This is a bad reflection on the Hotel if they do not consider all there guests, not just Spanish. I would put this hotel down as a three star. Will not b3 visiting this Hotel again.

just wanted to say what an amazing time we had at your hotel Third visit - this time was 14 till 21st November, Love the rooms , bar area and especially the indoor pool. We have missed out on the roof pool, always closed when we have stayed, hopefully on our next visit we will be able to use it . No 10 bus right outside ... Staff are so friendly and special mention to bar man with funky glasses and restaurant female manager. But all staff are so professional and excellent customer service, The restaurant is excellent quality food, great variety. My only requests would be fresh orange juice at breakfast , with spain having excellent fruit, its a shame as the drink out of the machines is awful, Also maybe in the winter months the indoor pool could open earlier. Overall love your hotel and will definitely book again, we always book direct with you 😊

We family of four (2 adults and 2 kids under 6 yrs) at Hotel Deloix on an all-inclusive basis and were very disappointed with the overall hospitality and service quality, especially considering this is advertised as a 4-star resort.|Key Issues were|1. Dietary Requirements Ignored:|Despite contacting the hotel two weeks before arrival and sending a reminder about our vegetarian dietary needs, we received no response. At time of check-in, they acknowledge receipt of my request while talking to them. And we were told to speak to buffet staff before meals, but they were unprepared and uninformed. There were no allergen or vegetarian labels on any dishes, and when we ask staff often didn’t know what was in the food. On one occasion, we were served rice with prawns and ham despite clearly requesting vegetarian meals. Ultimately, we had to eat outside, making the all-inclusive package a waste.||2. Snack Bar Confusion:|The snack bar was our only reliable option, but even here, staff wasn’t clear about what was included in the all-inclusive plan. Random charges appeared on our bill without explanation. ||3. Language Barrier:|Very few staff were welcoming or willing to assist non-Spanish-speaking guests. Most seemed to avoid interaction, making us feel unwelcome.||4. Towel Deposit Issue: |I was charged with €16 deposit for towels, which was supposed to be refunded upon refunded back to card. Instead, it was added to our bill with no clear explanation, and staff refused to discuss it.||5. Hotel Room|Heater issue reported several times and checked by a technician but issue not fixed but we were not informed. Checked with reception on 4 to 5 times all been informed it is fine but they asked technician to come show operation of heater then only they agreed that there is an issue with heater and not working. At the end, after 14 hours since first reporting at night 10 pm they offered us another room. Kindly let us sleep in new room at night and move the luggage next day morning. But main issue is transparency among hotel staff with customer.||Overall:|The lack of communication, no attention customer dietary request and inconsistent service made this stay disappointing. For a 4-star hotel, we expected much better hospitality and organization. Unfortunately, we cannot recommend Hotel Deloix for international guests or those with dietary requirements.

Got back on the 4th October after a lovely week at the hotel Deloix. Nice spacious room, good size shower, perfectly adequate hairdryer and clean towels every day. Hand wash, shampoo and body wash were provided in dispensers. There is a fridge in the room which is stocked, we only used it for water. Food was lovely, I have to say as a vegetarian I was a bit limited for choice, but I never once went hungry, lovely soups, plenty of salads and fruit, had to keep an eye on the salads though as they tend to put meat and fish in a few dishes. Porridge was really nice in the morning 😋 evening entertainment was ok, never had to wait long for a drink, but the best thing is the door doesn’t open to the pool until 10 so no one can save a sunbed, we had no trouble getting a great spot by the pool every day. The hotel is relaxing, the staff are friendly and helpful, overall we had a lovely week here, thank you ☺️

On the whole the hotel was clean, the bar staff and reception were very friendly. Cleaners were very polite and always greeted you even when just passing by. |The room we had on mezzanine level was ok. The beds were comfortable, there is ample space for clothes and accessories. There was a small fridge that was filled with 2 small waters, 2 beers, 2 colas and some nuts. There was no price list. As far as information about the hotel, spa, just general information there was an information folder… but nothing in English, they cater for Spanish and German tho!|There was a list of channels for the tv but they were not correct. We had to go to reception and request maintenance because our sink was blocked and not draining, the man came quickly and fixed it although it did leave a stench for a while. |The indoor pool was nice, you do have to wear a swim cap that can be purchased at the bar. |If you go half board as we did- your breakfast is included then you can either have lunch or dinner. This was a good idea because sometimes you want to venture out in the day time and have dinner there or stay around the hotel and have dinner outside. |The big let down for me was the food, the lack of labels or signs to clearly say what 80% of the food was was not available. My husband doesn’t eat pork and the amount of times he had a portion of mixed salad to find ham or bacon init, foods cooked with bacon or ham was crazy. The chefs on the grill were very hit or Miss. when asking what meat they were cooking ( to double check for my husband as he had lost all faith) I was often met with grumpy, rude answers. It’s meant to be waiter service for drinks but we often had to go and order our drinks otherwise we would be left. Plate clearing was incredibly slow, we found ourselves clearing our own plates just to make room on the tables. I gave up with going for breakfast after the fourth day, the hot food was not hot or even warm on some occasions. |The location is great! Far enough away from the hustle n bustle of Benidorm life but close enough for a walk. |You can only use cash at reception, everywhere else you either have to use card or put it on your room card to be paid when checking out. There was little to no entertainment, which to be honest suited us fine. |Would we go back? Probably not no, but it was ok!

We spent October half term at this hotel. We found the location to be quiet and away from the hustle and bustle of Benidorm itself but a gentle stroll or quick bus ride into the centre or old town. The bus stop is literally outside. ||We had a room overlooking the outdoor pool and it was very peaceful. Lovely large balcony. There were 4 of us in a double room with sofa bed. Plenty of room for us. ||The hotel was spotlessly clean. Every morning the cleaning staff were out cleaning communal areas and they do a fantastic job. Our room was cleaned daily, fresh towels and it felt and smelt fresh every day - the cleaning team are a credit to this hotel. ||Entertainment was varied but quite a late start time for both the mini disco and filling acts.||Evening meal didn’t start until 7:30pm which was quite late with little ones but there was the option of swapping evening meal for lunch if half board. ||Outdoor pools were cold but it didn’t stop my teenage son swimming outdoors. Indoor pools were lovely and warm, swimming caps must be worn indoors. ||My 3 year old loved the soft play and it is a great addition for little ones. Outdoor play area is also great and better for a wider range of ages. ||The games room costs money so if you want to use anything you need lots of euro coins. ||The food was the area I feel could be improved more. Breakfast was usually luke warm at best. Often had to wait a while for things to be replenished (particularly the fried eggs!) There was plenty of choice and something for all. Evening meals - Choice of soups, salads and main meals. Not always a lot of choice however that could just be me being picky.||Overall we had a lovely week and were pleased with our choice of hotel.

I’ve been regularly staying at the Deloix over the last 3 years as my Mum is in a residence nearby.||It’s not the Ritz or some flashy Dubai hotel but it most definitely is full of wonderful, genuinely professional and kind staff from the housekeeping teams, catering teams, the amazing bar team and the Reception team. They all seem intuitively connected like a family, always fully responsive and respectful to their clients - customer service is gold standard.||Thank you to EVERYONE working at the Deloix.

The hotel is located away from the beach, but everything you need is nearby. The food was delicious, but breakfast was the same every day. Most of the staff in the restaurant were friendly, but one older gentleman was rude. He didn't provide us with glasses for our drinks. Overall, we rate this hotel highly. The rooms were clean, and the cleaning staff were very nice.