Hôtel des Alpes

staff were very helpful and nice. I liked my room a lot and the location is just perfect!!! right next to the train and bus station. the bed is comfy and the room is very very clean. breakfast was also really good I was very full at the end. thank you so much I would definitally recommend😍. I wish I could have stayed longer 🥹❤️ they let us leave our baggage in a locked room after the check-out.

I have had a great stay in this hotel. The staff was very friendly and very helpful which really made my stay. Breakfast was nice with a good choice of products. It is a small hotel but it was quiet, clean and comfortable. It's ideally located between the train station and the old town. My room was a bit outdated but it was spacious and comfortable enough. All in all I would stay again!

A warm welcome, friendly reception, comfortable room but best of all was the superb location a few minutes to the picturesque old town and also close to the lake Annecy. We did not have breakfast so cannot comment and managed to find in street parking as we arrived after 9pm (free until 9am). We visited in early December and enjoyed the many Christmas stalls. All in all we would stay again thank you Hotel des Alpes!

It was a guesthouse similar to Airbnb, with only a few rooms and no elevator. The female staff member at the front desk was rude, arrogant, and racially discriminatory. PS. Your response only confirms that avoiding your hotel was the right decision. Instead of addressing the issues I raised, you chose to attack, deny, and accuse — exactly the kind of unprofessional and hostile behavior I experienced on-site. What I wrote is the truth based on my own experience, and it is my responsibility to warn other travelers when a place provides poor service. Unlike what you claim, I do leave 4–5 star reviews for hotels that treat guests well — just not yours. Your dismissive and accusatory reply only reinforces the unprofessionalism I experienced. You do not need to worry about me “lying,” because I know exactly what I went through. Instead of attacking guests, perhaps take this as an opportunity to reflect on how your staff treated me. You may try to twist the narrative, but you cannot change what I experienced. Your aggressive reply only reinforces why my review was necessary in the first place.

I stayed here for 2 nights and it was great. Nice clean rooms and the breakfast in the morning is worth it if you are hungry. Perfect location in the old city right near the train station and friendly service too.

Pros: - very convenient location, next to the train station and close to the tourist spots - good service, smooth check in and check out, I was able to communicate in English as well - clean room Cons: - the room is on the basic side, no fridge and most of the items look dated, the AC keeps making noises. That said, everting functions properly Overall, I think it’s a good option for the price. If you don’t care about space / vibe and just want some place comfortable and easy with good value for your buck

Very basic retro hotel, a tall staircase and ok staff. Our room absolutely stank of cigarettes but the staff were upfront about it and offered a discount. Breakfast is ok, boiled eggs, bread, meat, cheese, but no veggies.

Downstairs Opposite to the hotel, there is a pizza store. Nice pizza. And the receptionist is good, Introducing places derserved to visit to us. But room and bed is little small

Two star hotel located close to Gare d'Annecy. Very friendly and accommodating staff. Also a bike friendly hotel with room to store in their basement. Lovely breakfast too. Fourth floor rooms have a sort of air conditioning. Lower level rooms have fans. Rooms are small but perfect for single travelers and groups of bikers ( as we were).

Stayed here as part of a conference trip; hotel has no elevator so be prepared to carry your bags up or ask the staff for help (they will help you!). Rooms are small and there is no air conditioning but there is a fan in the room to help you cool down. Annecy isn't terribly hot but some nights were warm so the fan helps. Stayed in a standard double room (much smaller than expected) -- the only warning I have is that the shower is small: I kept smashing my elbows while using it. Breakfast is buffet-style, just your usual selections of hams and cheeses, fruits, yogurt, cereal, baguette/bread/etc. They also give you a croissant (very, very good) when you come down and tell them your room number. Since the hotel is very small (only 35 rooms or so), there is no dry cleaning service nor dinner service, so you will need to go out to grab a bite. The hotel is walking distance into the old town, so the location is great and it is right across from the main train station in Annecy. Staff are friendly and have a very good memory (I was surprised they always remembered my room number). Overall, a good stay.