Hotel Des Alpes

We really liked our room at Hotel des Alpes. The one negative this hotel has is no AC. There is a tall, Dyson fan in the room but there was a heatwave when we were there in August and AC would have been much better. We had probably the best room in the hotel so I am reviewing based on having that room. It is the room with two french doors opening to a large balcony. We really loved being able to look at the river, the Chapel Bridge and the other beautiful buildings nearby from our balcony. The room was a very good size and the bathroom was very newly remodeled with a small but doable shower. One thing I would recommend to hotel management is to put another towel bar in the bathroom. One is not enough. We loved the in-room coffee maker and small refrigerator as well. We could walk to the train station in less than 10 minutes. The people at the front desk were very polite. We also appreciated the coupons given to us to use at the restaurant.

A perfect location over looking chapel bridge and a 5 minutes walk from the main station. However we can smell smoke in the lobby or if the window is open in the room when someone stands by the lobby's open doors and smoke. The reception staff are extremely helpful. Their breakfast was excellent. Will definitely stay here again when in town.

Delighted to recommend Hotel des Alpes. Booked direct which was easy and great value. The location is perfect, you are in the Old Town so no traffic, nice and quiet, with a fabulous view of the Chapel Bridge and Water Tower. Can walk to all the sights and 5 minutes walk from the station. Rooms were clean, well laid out, lovely bathroom products. Reception staff were excellent, friendly and helpful. Some of the chaps in the restaurant weren't friendly, but in the grand scheme of things no big deal. The voucher system for the restaurant worked really well as flexible - could use for breakfast/drinks - however worked best for you. It was hot whilst we were there but the Dyson fans worked well, if a tad noisy. Would stay here again.

I stayed at the hotel and restaurant. Above all, the location right in front of the Chapel Bridge, and the friendly staff at reception and restaurant made for a very satisfying stay. ||The reception staff clearly explained the tourist routes around the town. I also found a Lucerne beer while walking around town, and when I went to borrow a bottle opener, they poured it into a beer glass, which allowed me to enjoy the beer even more. ||After visiting the bustling Chapel Bridge during the day, why not also visit the quiet and tranquil Chapel Bridge late at night or at dawn? This hotel's location makes this possible.

This is hotel all about location. Wonderful wonderful location, everything else just okay. Small room, there is no kettle and tea, but there is a coffee machine. Bathroom too small. Light is very good. There is no bottle of water in the room. The mattress and pillows are hard. Bonus vouchers for free breakfast. I would never stay at this hotel for 450 euros for two nights if it weren't for the location. There is no kettle in the room, no tea, no bottle of water. If you want to iron your clothes, you won't be allowed to do it in your room, you'll have to do it literally at the reception. The service is just very weak for that kind of money.

Great location with a wonderful inside/outside restaurant. Unfortunately, front desk personnel is not very customer friendly. They refused to accommodate early check in. Arrived early in the morning on overnight flight from US to join RS tour that started at 5pm. 90+ degree weather. No air conditioning anywhere in the hotel. Per front desk instructions, change in the tiny bathroom by the front desk when much larger one was available on the floor below at the restaurant. Did not receive room key until exactly 3pm, by then I was not feeling well from all the travel, lack of sleep and the heat. I was told by front desk lady that “some people” arrive a day early to before the start of the tour.

This hotel has wonderful service in an ideal location. We had a room in the back (“city view”), which was small but perfectly adequate and well serviced each morning. There’s no air conditioning, but an open window plus the provided fan worked well.||The hotel restaurant is down a floor from the lobby and faces the river; food is served both indoors and out on the promenade . The breakfast was excellent, once again with terrific staff. It’s not included in the published room rate, but we were given vouchers that came close to covering the cost.

I had a very nice lunch here while also enjoying a beautiful view. Service was friendly and the menu designated which items could be made gluten free. I had a salad and asparagus risotto and both were delicious. I made certain that the server understood the need for gluten free preparation in addition to relying on the menu designations. The food, drinks, view and service were wonderful. I highly recommend.

We stopped here for lunch along the picturesque Rathausquai. It's located west of the iconic Kapellbrücke overlooking the Reuss. Upon arrival, we were greeted by the friendly staff, who promptly seated us at a comfortable table. The service throughout our visit was outstanding, with a very attentive waiter ensuring we had everything we needed. I decided to try "The Legendary" Cordon Bleu, which is a mouthwatering pork schnitzel layered with ham and generously stuffed with Lucerne mountain cheese, then expertly breaded and fried. It was delicious--crispy on the outside and oozing with cheesy goodness on the inside. My travel companions opted for a variety of dishes, including grilled fish, fried fish, and a rich mushroom risotto. Each of us thoroughly enjoyed our meals. I highly recommend.

We enjoyed the food, ambiance and most of all the service. Our server Marco was very polite, knowledgeable and had a great sense of humor. The food was delicious and the presentation went well with the atmosphere. The price was very reasonable as well.

Food gets five stars for a great chef and waiter. Hotel gets one star for curly hairs (plural) in my bed and an inhospitable response. No apology or acknowledgment - just attitude. All I needed was empathy and clean sheets and my stay wouldn't have had a huge cloud over my stay. The morning and afternoon staff were exceptional and it was a great location. I considered posting pictures, but I'll spare you that indignity!

I'm already bookmarking this hotel to recommend and to come back to in the future. We opted for the balcony with river view and when I first got to the room, I just sat there looking at the view, incredulous at how beautiful it was. We were on the third floor, if that is helpful for anyone booking. Staff was incredibly helpful: drew on our map, made dinner recommendations, called for reservations; even offered to mail my postcards when I checked out. The location was perfect; we were able to walk to the main train station quickly, the Lion of Lucerne was a 15 minute walk, as was pretty much everything else. I will definitely book here again when I have the chance to visit Lucerne!

This place is a disaster when it comes to customer service. The staff is rude, aggressive, and clearly has no interest in treating people with respect. It's shocking how poorly this restaurant is run. I wouldn't recommend it to anyone--save yourself the frustration and go elsewhere

Sitting at a canopy covered table in a fuzzy chair along lake luzern with a view of chapel bridge in the drizzling rain. An unforgettable moment which would be a perfect all by itself. Throw in a Perfectly cooked ribeye, potatoes and vegetables along with a fritta the Swiss version of a shepherds pie (describes it fairly well). Great service along with a local Pinot and finishing with a Swiss Irish coffee (with schnapps) to keep you toasty inside while strolling in the rain.

This restaurant offers some of the worst customer service imaginable. The staff is rude, unprofessional, and completely disrespectful. If you're looking for a pleasant dining experience, stay far away from this place. Absolutely unacceptable in every way

We had a wonderful dinner at the Hotel des Alpes in Lucerne. The location and setting is perfect. It is right on the river and faces the old wooden bridge. We were able to get a table outside fairly easily, even though it was quite busy with tourists in the area. It was a chilly, rainy day and my wife had a large bowl of the hearty beef soup as a meal, I had the whitefish on risotto with Hollandaise. Both dishes were excellent. Only criticism I would have was that we were never asked if we wanted a refill of our bottle of water which we had downed pretty quickly because we had done a lot of walking that day.

Great location and great food - service was good - not great - very much a tourist oriented location

Be warned on this hotel 1. No air conditioning or air flow in your room on a hot summers evening. 2. No nets on the screens of the window so when you open the window for air you get bitten by mosquitoes. 3. Parking is not included and incredibly hard to navigate. This is an outrageous price for a room with no working tv, a shower I can barely move in and lackluster white walls. There are also no plugs to be found except maybe one across the other side of the room unless you want to rearrange your bed entirely. The only good thing is the decent view we're paying for but I would never book here ever again knowing what I just learned the hard way and I strongly suggest a pass on it unless your ok with paying high prices for zero amenities. I usually can find more positive in hotel reviews but I am strongly disappointed I wasted my money on this place and it's such a bummer.

We came here because we saw all of the other patrons with cheese fondue. It was also the only place we didn't feel intimidated by and where the wait staff actually welcomed us (i think it's the culture in Switzerland to just sit yourself down but we were not accustomed to it so we waited to be seated). We ordered a rotis with the traditional cheese fondue. It was exactly what i wanted on this crisp sunny afternoon. The cheese fondue was filling, gooey and delicious. We also shared a rotis and it was perfect also. Though it was very touristy, you can get a great seat next to the water and they don't pester you to leave at all.

No need to visit Starbucks next door. Coffee is almost espresso. Eggs Benedict were over potatoes. Wonderful.

We stopped in to have a nice lunch and looked at the plates people were having; decided that this was the place to try. The staff was very polite and helpful. Our waitress recommended the lamb shanks with potatoes and gravy. And a white wine. We decided that this was the meal to get and,wow, we were not disappointed. The lamb was fall-off-the-bone tender on those delicious potatoes with a moat of brown gravy that was epic! We felt it would be a sin to leave any gravy behind, so e discreetly dabbed up the remaining bits with our delicious brown bread. Quite a meal to remember.

This place is amazing. The wait staff is very helpful and friendly. Extremely courteous in going over the menu. We had the lamb and the cordon bleu. Both were excellent. The cordon bleu however was spectacular. I would give it an 11 out of 10 if that was even possible. Was just a great lunch sitting along the river. Do yourself a favor don't even bother looking at the menu. Just get the bleu a salad and side of veggies. Couple glasses of wine and relax for an hour or so.

Wow, what a wonderful place to stay. The front desk was so very welcoming and helpful storing our luggage upon arrival so we could begin exploring Lucern.When the weather looked iffy for Mt. Rigi, they checked the webcam and sent us above the clouds to Mt. Pilatus. What a glorious site to see bright sunshine and mountains above the clouds! The rooms were clean! The food delicious and oh my, the balcony on the river enhanced the experience. Highly recommend!

I would say this is really a 3.5 stars and just for the restaurant. The food plus the view was great but the services was no good. The waiter that we had was rude from the very beginning before we even sat down. We told him we wanted to get seated by the water and that we were willing to wait. Instead of just being understanding, he had to make a comment that we were willing to wait to be 2 meters closer to the water. Which I thought was really rude. Then when we finally got seated I asked a question about the menu and got an attitude of "what do you mean how it works it's just that menu?" Then he kept running off as I try to make my order because I wasn't sure what to drink and would like to ask for some recommendations but there was no chance. However, the food was decent and reasonably priced. So if you're looking for somewhere with a nice view and reasonable price to eat I would recommend this place. You may be lucky and not get the rude waiter like me. I did see that the other servers were a lot better especially the manager that understood us when we told him we were waiting for the table by the water like the other customers.

One of the best location in Lucerne. Two old but remodeled buildings. The rooms facing lake are 40-50 CHF more than those with town-street view. The room size is relatively small. No air condition :-(. Restaurant on the first floor facing the water has the best seats to view the whole Kapellbrücke and the water towel, Lucerne's landmark and the most frequently photographed monument in Switzerland. The dinner was good, and we expected a little more expensive. Breakfast (covered in room rate) on the ground floor is fantastic. You could begin your day with fresh-made bread, fruit, and coffee while sitting outside facing the beautiful Kapellbrücke. Free wifi! Highly recommended hotel!

Loved our stay here. I haven't found a hotel in switzerland with air conditioning yet but this place is as close as it gets having two fans running in my room upon arrival! One was a new dyson fan and the other was a smaller table top fan, both sufficient to cool me down from a day on the streets of Lucerne. This hotel also has an elevator(a rarity as well) which made it a breeze to get to our fifth floor rooms. The breakfast buffet spread had options for everyone, I enjoyed the bread, cheese and hard boiled eggs the most. A great hotel in the middle of it all in Lucerne! You can literally walk to anywhere you want to go, beach, castle wall, chocolate shop, historic bridge!

I'm giving two stars for the ambiance inside the restaurant but the food was a let down. I had there roast beef and it tasted pretty much raw and the broth had a weird after taste. I expected more from this place after seeing such good reviews.

Cute and modern ambiance in a great location. Food was tasty and the service was excellent

Enjoyed a lovely lunch right by the water. Wait staff was kind explaining the menu and food was good. We ate early and avoided the crowds.

Great views, most hotel staff, with exception of some bitchiness from the wait staff in the restaurant, were service oriented people. Unfortunately, the particularly notable poor service from one guy in the restaurant tainted an otherwise excellent stay. Perhaps a bad day for him - however he was aggressive and rude, and a notable exception from the rest of the staff. The restaurant had a horrid smell most of the time, which we were told was from a cheese. Not sure why anyone would eat something that smelt like that, but to each their own. :) The rooms were well laid out, but the floors were creaky and we did have roaches. So - a great place with some warts that need addressing, and unfortunately the greatest of those is not the roaches, but the guy and his attitude in the restaurant.

Food is excellent! Definitely try the cordon bleu and fish and chips. Wonderful view too!

Food, views, people watching cumulated making a perfect 40th birthday for my baby brother's day. The staff and the more specifically server from Russia named Isabella made a very happy evening as well as the head server! It couldn't go better than what we had for food, smiles and views. Lucerne is a stop. But the Hotel des Alpes is a MUST STOP!

Mainly giving the five stars for the riverfront view and for our wonderful waitress who was incredibly kind and informative while we decided what to order. The food was delicious, but what my friend really loved was the Hugo drink that we ordered which is the perfect Swiss summer cocktail. Our total bill including tip came to roughly $50 which we considered fair given the area and that it was dinnertime.

Riverfront and FABULOUS authentic, farm-to-table Swiss cuisine with excellent service! You can't help but enjoy your meal here. Have Melinda make you a white Russian with real cream...mmm...the BEST I have ever had. Braised pork cheeks on granny's mashed potatoes with glazed carrots - EXCELLENT.

Superb simple lunch of leek soup and mushroom risotto, prepared perfectly al dente. Kitchen knows what they are doing and execute with passion.

This place was great! Expensive but pretty much everything in Switzerland is, especially when it's by the scenic waterway. We ordered the fish and chips and a cheeseburger and both were delicious! Our waitress Isabella was so nice and spoke great English. If we ever find our way back to Lucerne again we would definitely eat here.