Hôtel des Arts Saigon - MGallery Collection

★★★★★ Saigon Elegance with Perfect Club Lounge Service I chose Hôtel des Arts Saigon - MGallery Collection for a relaxing break after a business trip, and it exceeded expectations. Check-in was smooth at the Platinum member desk, with early check-in and a room upgrade granted without hassle. The room was spotless, quiet, and very comfortable, with high-quality linens and amenities. I especially appreciated the club lounge—calm, well-maintained, and offering a nice selection of afternoon tea and evening cocktails. The lounge staff were friendly, attentive, and consistent in their service. The hotel’s central location made it easy to access nearby restaurants and shops. Overall, it was a refined and relaxing stay. ★★★★★ I would definitely return.

Out of the 4 Accor hotels I stayed at in HCMC this month (one week each), this one is supposed to be the **best and most expensive**. But surprisingly, it had the **worst hospitality** compared to the others. First impression? I actually loved it. The room layout was beautiful, super clean, and had that high-end luxury feel. I was really happy on the first day. But as the days went by, I started noticing a lot of issues—especially with the staff. I usually don’t write negative reviews, but honestly, many of the staff here were cold, unwelcoming, and lacked basic courtesy. It really changed how I felt about staying here. The worst moment came on my third day. I had some friends over and we planned to have coffee in my room, so I called and requested some. A few minutes later, a woman (who seemed to be in a higher position than a regular housekeeper) came to my door and bluntly asked how much *more* coffee I wanted—as if I was asking for extras. But in reality, the coffee and tea hadn’t even been refilled once. I explained it nicely, but without saying a word or taking off her shoes, she just walked into the room, checked the coffee station, and left. She came back later with the coffee, but her attitude was extremely rude—she looked angry the whole time and didn’t say a word. My friends were shocked and honestly felt uncomfortable. It was embarrassing and made us it really brought down the overall impression of the hotel. Also, if you’re traveling with kids—this hotel is definitely not kid-friendly. There’s nothing much for children, and the staff don’t seem very understanding or patient with families. I had my little ones with me and really felt like we weren’t welcome or even acknowledged most of the time. It just added to the overall uncomfortable vibe. For a hotel that markets itself as one of the best in the city, I expected much better. Beautiful space,yes—but hospitality matters just as much, if not more. I truly hope they work on improving staff training and the overall guest experience.

Awesome hotel! It is a bit pricey compared to the rest of the city, but globally seen it is not pricey at all. The rooms are beautiful, well air-conditioned and clean. The gym is well equipped and the service is very good. The rooftop bar and pool give a nice overview of the city.

This is an excellent city centre hotel and one of the best in town. It's beautifully appointed with efficient and friendly service especially from the concierge team led by Davy. I was most interested in their F&B options. They have a stunning rooftop bar with amazing views of the city. Their Saigon Kitchen 2nd floor all day restaurant does a superb lunch buffet. They also have a very nice fine dining restaurant on 23F in partnership with award winning chef Kirk Westaway a britsh 2 star michelin chef from UK but based in sinagpore. The pictures I post are from dinner at this restaurant which is called The Albion.

Our first and definitely not last stay at Hotel des Arts Saigon! We chose this hotel to celebrate our honeymoon and it delivered! Everything since checking in to checking out was smooth and easy. The staff are super polite and friendly. We stayed in one of their biggest suite and the view is amazing. All-day refreshment and cocktail hours offer nice selection of snacks and drinks. You can find literally everything from the breakfast buffet. View from the rooftop pool is just outstanding! Loved every bits in this hotel. We will definitely be back!

Family stay for 4 nights at the M Gallery. We upgraded our stay to get rooms next to each other which came with advantage of high floors and access to the executive lounge. From the incredibly helpful staff to the beautiful rooms and facilities, the hotel felt like a home away from home. When you add the roof top bar to the experience as a destination after a long day in the heat we couldn't have asked for anything more. Highly recommended.

We were on a high floor, so the view and sleep quality were fantastic! The location is good - very central and easy walking to good restaurants. Our stay included breakfast, and it was a treat. I usually opt for ala carte, but having tried this option one morning midstay, we returned to the buffet on the 2nd floor. It was amazingly diverse, high quality and the service outstanding. The pool area is also fantastic - refreshing, well laid out, and, again, great service.

Overall, a good hotel with excellent staff. The hotel is nicely designed, though the standard rooms are on the smallish side. The rooftop pool is a fantastic place to spend some time. There are some noise problems. You can hear people coughing loudly from the bathroom area, from other rooms. On Monday morning, there is a Youth facility across the street, and they yell through loudspeakers starting at 6am. On checking local laws, higher decibels of noise are allowed at 6am. Otherwise this is a good hotel to stay.