Hôtel des Arts Saigon - MGallery Collection

We loved our stay here!! Location was great and our room was very clean and beautiful! It was a little loud since we were near the rooftop bar but it wasn't bad. The management was so kind and accommodating for us! We had a great experience and would recommend this to anyone looking for a great hotel in Saigon. We were on our honeymoon and they even had a little dessert waiting for us in the room, which was so thoughtful!

This was my second extended stay at this lovely hotel. With my experience staying at many luxury resorts and hotels across Vietnam and SouthEast Asia, I will say the staff and service here at Hotel des Arts are superb. It has quickly become my preferred hotel of choice when visiting HCM city. Centrally located to everything you'd need in your visit to HCM City, especially D1, it is understandable why this hotel stays busy. Despite its high demand, the staff and service remain top notch. Everyone was attentive, patient, and always had welcoming with a pleasant smile. My highest regards to the lovely ladies at the first floor bar/ restaurant. The extensive food and drink menu enabled us to dine in several times. The ladies that manage this space definitely deserve a raise in their attention to details, patience, and service. Having stayed here for more than 2 weeks, an area for improvement would be the breakfast buffet options. I would recommend the additions of more hot vegan/vegetarian choices. Otherwise, keep up the excellent job! Thank you for the welcoming stay, I will definitely return.

The hotel claimed they “upgraded” us by giving us a room on the top floor 20. It was the same room type and size that we had booked. In the end, it would have actually been preferable to be on a lower floor because there is a skybar on the level above that plays loud music into the night. They put us on the same floor as their hotel skylounge, but did not give us access to the lounge. Their website says that all rooms on floors 18-20 have access to the lounge (our room was on floor 20), but when we asked about it they said we did not have access because we were only upgraded by being given a higher floor, not the additional benefits of being on that floor. Additionally, the hotel sent an email before arrival asking if I wanted certain paid upgrades, one of them being afternoon tea for $25. I replied that I would like the afternoon tea, but that was not granted during our stay. We were not charged for it, but unsure why that couldn’t have been provided since they specifically asked if we wanted it. The staff was super nice and the breakfast was great. The room, other than being loud at night due to the rooftop bar, was nice and then bed/pillows were very comfortable. You can message the concierge via WhatsApp so that is very convenient. The rooftop pool was small with limited seating, and the rooftop bar has a happy hour that’s 50% off, except they didn’t honor that for a portion of our stay because it was Christmas Eve.

I was lucky enough to spend five nights at this hotel, which is well located for visiting certain parts of Saigon. The service was perfect overall. The hotel staff are efficient, responsive and always available when you need something. The room and gym were always very clean. There is also a superb rooftop bar with a great atmosphere and spectacular views of Saigon, from where you can see the Bitexo Financial Tower, Landmark Sky View and Saigon Notre Dame Cathedral. A big thank you to Vinh, Nhut and Van, who are always cheerful, smiling and ready to provide information

I spent an entire week staying in this hotel with my partner and the experience has been superb. The rooms were cleaned twice daily with bottle of water refills. The hotel's location is close to many tourist spots that is easily accessible. The staff has also been extremely attentive, efficient, and accomodating especially Miss Cat. She had been in correspondence with us throughout the time of our stay - giving us countless of recommendations of where to eat & what to do in Ho Chi Minh City - which is perfect as this is our first time traveling here. She even allowed us to get in touch with the pastry chef, Mr. Tam, who has been making incredible sour dough bread every day for breakfast. Additionally, Miss Ngoc had also been pleasant to speak with as she handled many of the tasks in the Sky Lounge. This hotel has exceeded my expectations and will definitely be revisiting when I return to Vietnam.

This was truly a beautiful and comforting hotel. The service was consistently professional and above and beyond. I always wait a few weeks to review a place to give it some room to breathe, and I can still say looking back: they are wonderful. The rooms and the bed: super comfy and clean(and I am obsessive about that) . The pool and restaurant, a complete delight and delicious. The staff: accommodating and professional. Recommend!

Hotel des Arts Saigon is a very special place! Unassuming from the street and first lobby entrance, it is an excellent hotel I would most definitely book again in the future. During my travel on this trip, I stayed at 5 separate 5-star hotels and this was definitely the best service. Buffet breakfast was phenomenal -- and again with the best service. There were staff members ready and anticipating our needs. The selection was top notch providing needed almond milk (couldn't find at other 5-star stays on this trip) and even a delicious salad selections (not your average iceberg but prepared roasted beet with cashews!). Fresh crepes couldn't be beat either. Laundry service was prompt and above expectation. Also, front desk staff went above and beyond. We didn't love the strong scent of the room soaps, so after asking at the front, they seemingly went out and bought us an alternative high-end option. Bell-persons were kind, talkative and friendly. They were ready to help at mere eye contact. The rooftop bar was a pleasant surprise as well. So easy to just pop up for a drink and some music.

Great location, close to CBD and major tourist attractions but not too busy. An easy walk to downtown. Well presented rooms, Excellent facilities for a boutique hotel. All staff were extraordinary, from check in to check out. We had an early flight to catch so the staff in the lounge arranged a bag breakfast for us that we picked up on the way out. Just fabulous.