Hôtel des Arts Saigon - MGallery Collection

I’d like to share our sincere appreciation for the exceptional service we experienced during our recent stay at Hotel Des Arts Saigon. From start to finish, every team member impressed us with their professionalism, warmth, and attention to detail( earplugs on my side of the bed- genius!) Although I have been a Hilton Diamond Member for seven years, the service and hospitality we received at your property have set an entirely new benchmark for what true five-star service should be. Special thanks has to be said for: Thanh Tan for a seamless check-in, personally escorting us to the lounge, and thoughtfully contacting us after departure to inform us of items left behind. Ben, whose recommendations and assistance with booking spa treatments were incredibly helpful. Xuan Han and team at Sky Lounge who remembered our drinks each day and made us feel wonderfully cared for. Huyen at the Sky Lounge, who ensured our check-out was smooth and pleasant. Food and drinks during Cocktail Hour was excellent. Throughout our stay, staff consistently went above and beyond—opening car doors greeting us, offering excellent local suggestions, and making us feel genuinely welcome. Their dedication turned a wonderful hotel stay into a truly memorable experience. Please extend our gratitude to the entire team. We look forward to returning again and again. Best regards, K.

The service quality is truly outstanding—an absolute 10! The food is exceptional, with supreme quality that exceeds expectations. The rooms are spacious, impeccably clean, and remarkably comfortable. The reception area is both grand and elegant. The staff is incredibly kind and attentive, always going the extra mile. And the rooftop bar—without a doubt one of the best I’ve experienced in my travels—offers vibrant music and top-notch service right by the stunning infinity pool. Highly recommended.

Sublime experience. Such a beautiful hotel. The staff was also amazing and very kind. Only thing not perfect was the loud Korean music coming from across the street until 10:30pm. But I assume a room located on the opposite side of the building would solve it. Other than that, the place was simply amazing. Highly recommended and I’ll be back! (In another room)

Such a disappointing experience. I normally stay wiht Accor group hotels around the world, but this one is one of the worst service levels I have encountered anywhere. Disinterested, inefficient and sometimes rude. The rooms though are very clean and well maintained. Internet works great and the water pressure in the shower was very good. Checkin is much slower than most Accor hotels I have visited but it went perfectly well. The Albion restaurant has fabulous food for a very reasonable price. The big issue is with the roof top bar - the Social Club. Staff serving tables were rude to a number of tables and got orders wrong. Additionally, in my case they refused to add in the accor loyalty card unless you have the app installed. Once I did that they still didn't accept it as I was not a "new member". Sadly I've been an accor group customer for 20 years and they didn't like that. So, well maintained and appointed hotel but with service far below the normal for Accor.

This is one of my favorite hotels in the world. I have stayed in this hotel 3-4 a year for the last many years for business. The entire experience is excellent from the design and facilities to the restaurants. What stands out most is the entire staff, particularly the team on the 22nd floor lounge. They are incredibly professional and personally friendly at the same time. A true home away from home. I look forward to every visit!

(Visited May 2023) This hotel is magical and one of the best places I’ve ever had the privilege of staying. The hotel itself is very impressive and immaculately decorated. The rooftop bar and pool hosts one of the best views of the city and is the perfect place to watch a glorious sunset. The breakfasts are also something to behold - quality food from all over the world, I could have spent all day just exploring the options yet the quality the food was still excellent. The rooms are immaculate, very stylish and modern with impressive views and the most comfortable bed imaginable. Staff were nice although not quite as attentive as other experiences I had in Vietnam. Overall, it is expensive, but for the luxury experience it is undeniably amazing.

I stay in this hotel every time i m on a business trip to Saigon. The location is great, hotel rooms are clean n v comfortable. Most of all, the service staff throughout the hotel is amazing! ||The executive floor is amazing, drinks are good n staff are v friendly and v helpful. Special mention to Ngoc Ngà, Hào , Huyen , Kiệt, Uyên and Ngan that treat me like a family member. They truly made my stay much more comfortable n homely. Home away from home.

This hotel was wonderful. It managed to deliver the old world elements of the Oriental golden age in a way that was both stylish and romantic. The level of service was outstanding, from the costumes worn by the staff to the personalized connections and attentiveness, we felt part of the family for the entire stay. The breakfast was perhaps the best I have ever experienced anywhere in the world. The team of chefs managed to present exquisite local delicacies in a way that was respectful, approachable, and above all delicious. Even my young children who are used to standard Western fare, indulged and managed to experience the new flavours and textures. The staff went above and beyond to create a personal connection with us and were very accommodating of our children. The design of the hotel was wonderful, large picture, book windows, looking out to the city and very comfortable beds with quality linen helped us to sleep very well. The collection of antiques in the lobby, the beautiful floral carpets, the stylish artworks, and the attention to detail on every level made this hotel stand out from any normal five star hotel experience. I would not hesitate in recommending any friends or colleagues to stay at the hotel, desserts, and speaking for myself and my family, we would be very excited to return again someday.