Hôtel des Augustins

We were crushingly disappointed to stay at what we had thought to be a dream, ‘boutique’ hotel, but turned out to be more of a nightmare. Special occasion too: first time back in Aix for 25 years. In 2000, for our honeymoon, we’d stayed at Grand Hotel Roi René, and had admired the Augustins through the front door. At Augustins, our room was exceptional, but not at all in a good way. It was minimally clean, but with stains on the duvet, and the photo shows an old face mask found under the bed whilst tidying for checkout. Shower was a dribble, no shower curtain, with tens of dents in the bathtub. The ‘piece de resistance’ was mould found on the ‘fresh’ breakfast fruit - see photo. No complaint made during our stay; my wife preferred a quiet exit. We scarpered earlier than planned… after hastily cancelling/booking into the Roi René again, which didn’t disappoint. Lesson learned: boutique appearances can be deceptive. At €169 per night, we expected more; I’d like to know how it’s a 3* hotel.

This hotel is a quick walk to the Cours Mirabeau and Place Richelme, etc. -- a wonderful location in the ancient part of town. We put the address in our GPS and tried to drive there, bu it's on a narrow medieval street and you just can't get there in your car. We finally called the hotel and were told to go directly to Parking Mignet and walk from there. The lobby is really cool (originally a 12th c. convent), the front desk staff were extremely friendly and helpful. The rooms we had were nothing special, but comfortable and clean, no problems. Walk to all kinds of marchés and cafes, historic buildings and squares...

The location is fabulous, very walkable and rooms are quite nice, clean and modern. The bed is very comfortable. Parking overnight at Rotonde 25 euros is convenient but pricey. Bathtub is very nice. Rooms have large windows. When I checked in the gentleman was very professional, welcoming, and proficient. The next day however, I did not like the treatment from the blonde lady at reception. I did not appreciate when I returned to the hotel from being outside, the reception lady asked me which room I was in - I told her. She then asked what my name was. I asked her why she needed to know when I've informed her my room number. She said because people walk in and it's for your security, and she wasn't there at reception when I checked in. I thought this was odd because I don't want to be interrogated each time I return to the hotel when the staff changes. I want to feel welcome and comfortable for a stay I've paid for, not treated like some unwanted guest. That was my one gripe. Later, she was apologetic and she did treat me well.

Nice hotel, very convenient location. small room but high ceilings made it more comfortable. Looks just like the pictures, old building with some quirks but OK. Much more than 3 nights might have been a problem. We'd recommend for a night or two in Aix en Provence.

Really enjoyed our stay at Hotel des Augustines, very clean & comfortable, and the location is perfect. The staff were very helpful and the rooms were very spacious. I would thoroughly recommend staying at Hotel des Augustines (Aussie couple on holiday)

Although the lobby of the hotel is beautiful, as it was a chapel for a convent, the rooms are very disappointing. Rooms are dark and do not appear as in the pictures. The handheld shower is difficult to use in the design of the tub enclosure. Additionally, the tub is very high sided to get into and potentially dangerous to step into. Lastly, the lobby front desk did not have someone attending to the entry at all times which is a concern for security.

Really enjoyed out stay at Hotel de Augustins, very clean & comfortable, and the location is perfect. The staff were very helpful, and rooms were spacious with all required amenities. We did not try the breakfast. I would thoroughly recommend staying at Hotel de Augustins.

We really liked the location of this hotel, just off the Cours Mirabeau and its magical fountains. Our room was functional, with good bed, excellent shower. Surprisingly, no tea or coffee-making stuff in the room - we would have had to select a higher-rate room. A little sad, in my view. Also, the breakfast was not included, and quite pricey for what was on offer. We opted to go out at the many surrounding cafés. But the service was excellent.

There are some pros and cons to staying here. Starting with the pros. The staff were helpful, especially since I only know some French and don't speak the language. The location is wonderful with food and drink close by. The lobby is beautiful, but that's where it ends. The rooms are small and are in need of an update. I could here people talking as though they were in my room, and could here the urinal being used in the room above. I could also here the chair moving around upstairs, so I guessing there is not insulation in the walls, or any attempt at sound proofing. They had set up an office just down the hall from my room which sounded like they were having a staff meeting around 11:00 pm. Someone else mentioned the pillows which were horrible, and the mini fridge did not keep anything cold. My travel companion got a room that did not even have a shower. It had a tub with a hand held shower head to rinse off. Can't say I've ever heard of that???

Lovely staff. I've stayed here every year for years due to wonderful staff , comfort of room and approximate to many restaurants, movie theaters and shopping.

The worse hotel on planet earth! We had dirty sheets and changing the room we had dirty glasses with lip stick stains on! The room was extremely small and super old like wise as the building. The bed is from ancient ages! Probably about hundred years old and super uncomfortable so are the pillows. They were paper thin and super uncomfortable as well! Lastly I was forced to check out even though I haven't returned my key to proper check out after taking a quick walk through the city, i found my purse in the front desk! Et voila I lost and they lost my glasses case. I haven't had the chance to final look at my room. I will highly suggest anyone who is considering booking, not to and don't waste your money. My worst experience ever! The hotel doesn't even deserve one single star. So sad that the building was as beautiful as the city itself. Super disappointed!

Super nice Hotel & Price is really good. I think prices are low for this? 99 - 200 a night approx and it is right in center of town - next to Columbus coffee. beautiful lobby and people are really nice and welcoming which is had to find in France?