Hôtel des Mille Collines

Beautiful hotel with history and charm, amazing service, food and breakfast options. Most rooms have good views of the city too. A special mention of Kenny who works on the concierge desk, he super helpful and goes out of his way to help his guests. He definitely helped me a lot with a lot of my issues like my visa and flights, not sure how I would have managed in a new country without his help in sorting these issues out. Thank you Kenny you are an asset to the Hotel!

Wow. This hotel felt like a home away from home. I’m usually not left with such an impression, but after starting and ending our trip at this hotel, it feels like our Kigali home base.||After a long flight, we were welcomed with warm greetings and warm, fragrant towelettes to freshen up. Check in was painless and our room was spacious. There was a fruit plate in the room with fruit I hadn’t tried before. I was also surprised with a beautiful gesture - a slice of cake for my upcoming birthday!||I loved standing on the balcony and looking over the bright, manicured gardens to the city beyond. The hotel has spectacular views and I could see across the city to the shrouded mountains in the distance. The beautifully decorated hotel had eye-catching art and sculptures showcasing local talent and culture. The art appeared to be for purchase and there were shops to buy nice souvenirs including decor made from ameythst - a stone Rwanda is known for.||The staff are well-connected with local drivers and helped us arrange transportation and tours around the city. Otherwise, we walked to nearby locations. The hotel is near many shops, dining and photo ops, including the “Kigali” sign.||We ate at the hotel many days. The breakfast buffest is plentiful and delicious and I was served a yummy spice tea that I craved during the trip. The lunch and dinner options are tasty and reasonably priced.||We had wonderful hot stone couples massages and pedicures. It was one of the better massages and pedicures of my life. I felt pampered the entire time in the spa and beyond. While I like seeing new places, I would be happy to stay at Hôtel des Milles Collines on future trips to Kigali.

A nice spot to chill Nice Sunday brunch and pool. It’s 8,000 each for kids to swim if you’re not staying at the hotel, 12k for adults. The kids found lots of new friends to play with at the pool and after 1pm it was warm and sunny for the rest of the day (early parts of the day in Kigali can be unpredictable sometimes). There is no hot tub or kiddie pool but there are shallow steps for kids to easily enter. The pool is big and deep for bigger kids / adults to swim laps. In addition to the well done and plentiful brunch there was a chill, beautiful band at the bar/ restaurant for everyone at the pool to enjoy. This hotel is a historic site in Kigali and continues to renovate and invest in its decor and amenities. Very enjoyable.

Stayed here for one night, had planned for 5 but decided to leave. Notwithstanding the lovely sized pool and seating area, and the welcome drink on arrival, this hotel is in a time-warp. The hotel room was so dated (I asked to change rooms but was told by reception that they are all the same, apart from the suites which have been upgraded apparently). Brown bathroom, old tiles, damp and stained carpet running throughout. The room had been cleaned well, but was just old. The tv was decades old. The pillows were like giant bricks. Internet was patchy. My minibar was meant to be stocked but it was empty. Breakfast was ok - little variety, stale pastries. Staff is friendly, but unfortunately doesn’t make up for the state of the hotel. |What annoys me is the price - I was paying £130 p/n - a complete rip off. This hotel is living off the glory of Hotel Rwanda. But it is time to invest some of that money and upgrade the rooms. Definitely do not recommend for business (nor pleasure).

We spent several nights here in two occasions in April 2025. This hotel is a little “dated” in terms of the rooms, but the lobby, restaurants, bars etc are very nice. We ate at the rooftop restaurant one night and enjoyed the nighttime view of the Kigali city lights. We also at poolside at the other restaurant and enjoyed the food as well. Nothing fancy but the place is fine and the history is amazing.

We recently spent a month in Rwanda on an ecotour and doing some visiting at national parks. This was our host hotel first and last night in Rwanda and a couple of nights in the middle. The rooms are very nice but some have only tub/shower combos and no hold bars for getting in and out on a slick floor. The restaurant food was quite good but service was not excellent. They seemed to forget we were there for a group dinner one evening because they had a wedding party in the big restaurant room and yet all of the service staff could see us a few feet away. This is a good hotel and famous due to the true story related in Hotel Rwanda so interesting in that way, but I have stayed in better hotels in Kigali on 8 trips.

* Pros|- Good location at Kiyovu.|- Clean interior and beddings.|- Nice view from the rooftop restaurant.|- Being Hotel Rwanda.|- Reasonable price. ||* Cons|- Expensive meal. Soup, main dish, dessert and water cost $72. This is without alcohol.|- Only one person at the reception. You have to wait for a long time if there are many customers at the same time.

Stayed at Hotel des Mille Collines in February and March 2025 before and after an educational tour. The hotel lobby, restaurant and housekeeping staff were attentive and helpful. The staff behind the front desk were less attentive, seeming indifferent to enquiries about currency, room key problems and hotel amenities. The views from the pool deck and restaurants are outstanding. ||The highlight of my two visits was having the same welcoming staff member at arrival and departure. As a solo senior traveler, Emmanuel's warm greeting and assistance settling into a room after a 30-hour journey was a comfort. His friendly presence in the lobby during both stays encouraged me to explore. Thank you, Emmanuel, for graciously answering my many questions about Kigali and Rwanda.