Hotel Diplomat

Stayed their on two separate occasions in last two years. Great location. Simple and clean rooms for a decsnt stay. Lots of food options available within walking distance outside the hotel. Compared to location room cost is average.

Great location, but I wouldn’t stay again. 1. There were cockroaches in the toilet and even around the bed frame. Even with an upgraded room, there were still too many, and I was glad it was only for one night. 2. Breakfast was very limited — omelets only on request and no Indian options like dosa. It also gets crowded, and you may have to share a table. I paid USD 100 per night, but the hotel felt poorly managed. Only worth it for the location.

Rude receptionist and uncomfortable stay. I was very disappointed with my experience at this hotel. The male receptionist at check‑in behaved rudely and spoke in an unprofessional tone. The room itself was much smaller than expected. The lifts were old and felt unsafe which made using them quite scary, especially at night. Overall, because of the rude behaviour at reception, the cramped room, and the uncomfortable lifts, I would not choose to stay at this property again and cannot recommend it to others.

The customer service is so pathetic the staff don't have any standard and and their behavior is so rude as if we are staying there for free, especially the reception staff and the room service staff, whenever we call to order food they don't have a proper ethics to talk, doest wish and suddenly disconnect the calls, rooms full of cockroaches. Foods prepared by them is so horrible and doesn't have any taste. So please be careful before booking the room with Hotel Diplomat.

Just because of it is located behind the famous Taj Hotel, it is expensive (7000+ one night stay) for the services it offers. Service men wait for tips by saluting repeatedly. Just to park our car for about 12 hours we were charged ₹900. The complimentary breakfast did not have good healthy choices. Uttappam was pathetic. Only with wheat bread, butter and jam along with omlette we had to be satisfied.

This is a great location (just behind the Taj Mahal palace hotel). This is the view from the room However the first room that we got (room 314) was in their old wing and was pretty run down. Next day we got shifted to the new wing which was much better.

Overall a a pleasant experience during the stay at Hotel Diplomat. Check-in process was smooth and quick even though we arrived quite earlier than check-in time which is at 1 pm. The staff was welcoming and polite. Rooms were clean. Good room service. Breakfast provided was good. The best part is it's bustling location - just behind the Taj Hotel with Gateway of India at a walkable distance. Highly recommended for a pleasant and comfortable stay.

I don't know why the management are not taking any action towards the staffs in reception, their behavior is so pathetic doesn't know to talk to a customer, because of Customer your business is running, and if no customer then definetly u will shut down your business.|Rooms full of cockroaches|Food is so pathetic and no taste at all and no manners and even don't know how to talk to a customer.||I request trip advisor to take a necessary action against this hotel diplomat. If your team visit this hotel as a customer u will have a better opinion.|Or else the diplomat management should take necessary action against hotel staff especially at the reception.