Hotel do Chiado

Our stay was marred by a couple of issues but this could have easily been a 5 star review had things run a little smoother. The hotel itself is ideally placed to visit Lisbon, the staff were super friendly and helpful, the roof bar and its view over Lisbon are amazing but there was something back of house missing. Our room was not as chosen when we arrived and after much arguing, with the staff we were eventually moved to a more suitable room. We were booked into the roof bar on the first night for drinks and food, however after waiting 1hr 40 minutes for food, we had to cancel the order and go elsewhere. The bathrooms are adequate but starting to feel a little dated. Could have been a much better experience.

We could not have selected a more perfect hotel. The location was excellent; we were within walking distance to many of the major attractions. The hotel is beautiful! Our room was spacious and overlooked an amazing view of the city. Everyone on staff was patient, accommodating, and knowledgeable. They catered to our every need and went above and beyond what was asked of them. We wish we could package this hotel and take it with us from place to place. We cannot recommend Hotel Do Chiado highly enough!

Beautiful, perfect location, exceptional service !! Stayed here for 3 nights - hotel staff is exceptional - so helpful with organizing our dinners and any questions we had. Breakfast is yummy and location is ideal for visiting and close to all restaurants. |Room was stunning with gorgeous view of castle and cathedral and the prettiest deck! Ask for room 712 if you can. |Would definitely stay here again!! |Congratulations to staff for such a well run hotel

Hotel was very clean and staff were friendly and helpful. The view from the rooftop bar is incredible. We booked a room with a patio, which is on the same floor as the rooftop bar (highly recommend). Great location for shopping and restaurants! We were also close enough to walk to the castle (a little hike up the hill) and the train station (Cais do Sodre), which we took the train to Caiscais for a day at the beach (recommend as well but go early enough to get a spot on the beach, umbrella rentals were sold out by 11 am). We would definitely stay here again!

Fabulous hotel with wonderful views over Lisbon! Exceedingly helpful Reception staff who were always happy to help, especially: Caipirinha, Joelba & Solange!! They advised us where to go, & were eager to hear about our adventures when we returned! |The bar staff were equally helpful & friendly, & quickly remembered our drinks orders, after our first drinks!|Really enjoyed our stay & especially the terrace garden with our room & the amazing views! Thank you!

We had a wonderful stay in Lisbon and at the Hotel do Chiado. Great location. Excellent service by all the staff. Especially enjoyed Sujan at the rooftop bar. But we were impressed by everyone there. Great view too

This fantastic hotel in the heart of Lisbon is a must-visit. The room was beautiful, with a private outdoor terrace overlooking the city. The staff was exceptional, always helpful and welcoming throughout our stay. We highly recommend this hotel and would definitely give it 5 stars.

My parents just returned from Hotel do Chiado and couldn’t have been happier with their stay. The staff took wonderful care of them — always friendly, welcoming, and professional. Their superior double room was spacious, with a large and comfy bed, and most importantly, it had a fantastic view of São Jorge Castle and the old city. They especially loved the breakfast and they were impressed by how clean and well-maintained everything was. The hotel’s central location made it easy for them to explore Lisbon. As this was their first trip without us children, I was a bit nervous, but the hotel staff was incredibly responsive to my requests beforehand. They even made sure my parents got a room with a view, just as I asked. A heartfelt thank you to everyone at Hotel do Chiado for making my parents’ trip so special and unforgettable!

Nice clean room With a beautiful view of the city. Lovely rooftop bar. Customer service was very good. They only minor issue was when we asked for an Italian restaurant recommendation. The gentleman behind the desk seemed insulted, asking us why we wanted to eat Italian food in Portugal His response was inappropriate

The rooms at this hotel are huge, especially by European standards. I loved the shopping neighborhood with tons of restaurants. If you want a view of the iconic Lisbon hillside view while sipping on a pitcher of yummy sangria, the Rooftop Bar is your place. You can make a meal with appetizers too. There is a special area if you are staying at the hotel. But it is also possible to reserve a table. Next time, I plan on splurging for the rooms with its on patios. Can't wait!

Layovers are usually not the best when traveling, but on a return trip from Rome we had the option to do a 24 hour layover in Lisbon and thought this would be the perfect opportunity to get some last sightseeing in. The last leg of our honeymoon could not of been better! Lisbon, I will return one day to conquer you...I promise. And when I return there is a good chance I will stay at Hotel Do Chiado. The hotel was a bit hard to find (thanks to me NEVER taking proper notes on how to get to our hotels - it's like a vacation tradition we always get lost finding the hotel.) but the locals were nice enough to lead us in the right direction. At the bottom of a hill, on a semi-main street is the entrance. The lobby was nice, and the front desk staff was extremely nice - spoke English, Spanish and Portuguese. They welcomed us, gave us a rundown of amenities and we were on our way. Quick & easy. Perfect. We opted to pay a little more and get a room with a better view when we reserved. WORTH IT. GET THIS UPGRADE. It wasn't much more but the room/view was phenomenal. First of all, it comes with your own terrace. I don't mean a depressingly small, cramped balcony. No. I mean a large open air terrace with a table, chairs, grass and amazing view of the Castle of Sao Jorge and city. SO NICE. We missed out on eating/sipping at the restaurant/bar on the top floor which has another awesome view. The bed was one of the most comfortable I have experienced in a hotel (maybe I was just DEAD TIRED). The room was spacious and comfortable. The location is excellent. It's easy to get to from the airport and surrounded by shops, restaurants, bars and a mall. There was a ton of activity on a Sunday afternoon with people shopping, hanging out and just walking around. Most seemed to be locals which was kind of cool. We ended up eating in the mall food court (I know, I know...it's a sin!) but it was actually pretty good. A huge plate of food with rice, beans, meat and plantain. It was great and reminded me of the Brazilian meals I have had at my buddy's house. I wish we had more time in the city. Unfortunately this was where I crashed after the longest three weeks of my life that included 6 flights, my wedding, training for a new job, honeymoon and walking around Rome. I crashed in that previously mentioned bed like a rock in a river. BEST. BED. EVER. as far as I am concerned - my wife might disagree!

Great service, phenomenal views and the beverages, appetizers were fantastic. The hotel was a little challenging to find, but the front desk staff were very helpful, before and after the beverages. We had local beer and sampled three different white port wines all from the Douro Valley... all excellent. The cheese and meat platter was filling and served as our appetizer and dinner! Plenty of seating, both sides of the rooftop patio has large chairs, loveseats and tables. We'll be back!

I was also recommended here by a professor and the views are breathtaking! Although it's a hotel, they still accommodated me, staff was very friendly at reception. The menu is a bit pricier, but the food was well worth is. The menu is in Portuguese and I had some chicken sandwich that was huge! definitely recommend if you're in the area.

Despite multiple advertisements inviting us to enjoy the rooftop bar they only serve hotel Guests.

Don't get fooled with thier 5 stars rating online. The customer service is sub-par to worst. We got here around 10 pm and we made a reservation for my kid and my mom and my husband (3 adults and one kid), but they told us we made a reservation for 2 adults, and that we should resolve the issue with booking.com. At first the front desk person checked us in and then he took us to the room and all of the sudden he said we can't give you the room and you need to pay for another room, and we can't add an extra bed for the night as its not available. This back and forth went to the point of becoming a scary situation to the extent that we were asked to pay for another room or leave the hotel with no refund on cancellation. My kid started crying as she was scared and exhausted after a really long flight with this situation unfolding, and it was pretty traumatic. After about one hour they brought their manager and they said we will give you a good rate for the second room and the EU laws are strict about additional capacity. So, basically we had no other choice and we needed to pay for another room. It seems still that this is a tricky way to get more money from guests (in our case +$1000s). Be careful when you get here. The location is great , (and probably the reason for the good rating) the hotel is on top of the mall!!! but the service is terrible to say the least.

Let me start by saying I did not stay here and would not recommend anyone else to stay here!! I am in the midst of planning a trip to Lisbon and from the many reviews on this and other sites, and the location of this hotel, I wanted to book three nights there. When I logged on to their website to book there was misinformation about the cancellation policy (you must cancel with 555 days it said). Therefore, I decided to call them directly to ask about the cancellation policy, and, since I was on the phone, already to book the available room. So on Monday (this past week) I called there and spoke with a man who told me he handles reservations. He answered my questions and took down all of my information, including my credit card info and my Gmail email. I asked him to please email me a confirmation. This was 7pm Eastern Standard Time here. When by Tuesday afternoon I still did not see any communication from the Hotel I decided to once again call there directly, when I was able to (around 7:30pm Eastern Standard Time), to ask about the confirmation. This time a man name Levi picked up and proceeded to tell me that they did send the confirmation to the email I provided (the Gmail account) and that I emailed them back cancelling the booking. VERY STRANGE as I neither received any emails nor sent them any emails back!! OK, so I thought maybe they got the email wrong and whoever they emailed to sent them back a reply cancelling. Could be possible. I asked Levi to send me a copy of that email where "I cancelled" the reservation since I was concerned now. Then, I proceeded to rebook the same room at the same rate, once again providing all of the pertinent credit card, etc. information. This time however, I asked Levi to send me a confirmation to both my Gmail account and my Yahoo account, along with the previously mentioned "cancel" email. I once again made sure the spelling of the email accounts were correctly writtien down, this time by Levi. Once again, I kept checking the throughout the next day and I received NOTHING!! I checked all my emails including all my spams and trash (in case somehow it ended up there). Now I am concerned. Thank God I made an alternative reservation just in case. I emailed the hotel since I was not about to waste my money calling them again and asked for the managers contact info. The only available email on their site is for the reservations department so I had no choice but to ask them (the same people who screwed up my reservation twice already). I was responded to within a couple of hours by Alberto Santos with Célia Loureiro as the name given for the hotel manager but no direct email address. Instead, Alberto asked me to forward any questions to him. When I again asked for Celias direct email, Alberto, responding within 30 minutes, asked me to forward any questions to him. Now, I explained that I have a concern about the Reservations Department (not him directly as I never got the name of the first person I made the reservation with and did not want to falsely point any fingers at Alberto) and need to address those with the manager directly. I have not received a response since!! Its been two days!! Obviously, they receive the emails and simply don't care! So, I decided to let you all know about my experience. First of, I do not know if any fraud has been committed with my credit card information since the interactions with this "Hotel" are extremely suspect. Second, I am not convinced that Levi completely lied to me about the whole "we received an email from you cancelling the reservation". Who does that??? Finally, if this is the way the treat reservations and issues that arise, I wonder how they treat their guestrooms when issues arise. The total lack of competency, the lack of caring and hospitality, the lies, and possible fraud that these folks committed leaves me with one conclusion: BEWARE and stay away or stay here at YOUR OWN RISK. I don't easily give business bad reviews, but this "hotel" has proven to be a horrible experience thus far.

This hotel is fantastic, albeit a little challenging to find (did NOT get it right the first time). Despite challenging to find (and a startlingly small door at street level) the Hotel do Chiado is very well located amidst the shopping of the Chiado neighbourhood. Better yet is when you head up to the 7th floor where the Entretanto Bar kicks in. A beautiful, large terrace which is perfect for coffee in the morning and cocktails in the afternoon. It overlooks the castle, and also features waterside views. Blue A. notes that the suite upgrade is worth it, and these are also here; wonderful views and spacious in a way that guarantees that guests aren't tumbling over each other. Special call-out for the staff at the hotel generally and those working the kitchens/at the bar in particular. Everyone was exceptionally helpful and accommodating, to the extent that we spent much more time out on the Hotel terrace than originally intended. Almond cake and a mega-stuffed club sandwich (my hotel bar menu go-to?). It was perfect with a heavy dose of sunshine. Yelp note: for the care and attention, the quiet and the quality of this hotel...it really is an affordable place to spend some time.