J M.
Google
We had our wedding her a few weeks ago in November & it was BEAUTIFUL!! I loved this venue and it was so special from the first time we visited - location is stunning. I would give 4 stars in some areas and 5 in others. You need to keep in mind, this is a boutique hotel first and foremost and it seems like the wedding side of things is still something they are getting the hang of & aren't very organized on. The communication on what was included, cost of items, what was allowed, etc. was mostly muddled and confused or we would get conflicting answers. There were many miscommunications, we had meetings staff wouldn't show up to despite us traveling & having on calendar for weeks (this happened twice to us). It would take a while to get a reply & typically it was a half answer, logistically the way they require some things be done doesn't make sense & they aren't always upfront - example I asked if they had heaters & fans for us to use. They said yes we do but didn't tell me it was a $35 per heater cost until the end. Yes it was in the long contract they have you sign, but when I go back to an email & just have a yes we have them answer & staff knew there was a cost & didn't include that in their reply, it's being deceptively ignorant. I was told we could have access to all bars at the hotel, turns out only 1 is an option if your guest count is below 150 - completely changed my vision for how the flow/decor & design would be. Their team was constantly changing on who was on staff & what their job was & at times some staff members seemed clueless.
The cost is fair for what you are getting honestly & even though they require you work with their team for catering, which I dislike having no other option, their food could not have been better so it was honestly the best!! They put welcome fliers in all the rooms & had not changed the bride & groom names, so instead of saying welcome to Clark & Jessica's wedding weekend we were Claire & Graham LOL, but they fixed it when we brought it up.
They do require you work with a wedding planner from their list & this is my largest complaint - I worked with Toujours Events & had a 1 star experience with her unfortunately. If you have your wedding here, don’t work with her!!!!! She ruined the experience and day of for me in so many ways.
Hotel staff was 5 stars day of wedding though and the assistant general manager I believe was a rockstar. We had a 10 min rain storm come through unexpectedly and no tent b/c weather had been perfect up until then - the hotel staff saved the day by running around and collecting everything to bring inside. Drying everything off, helping re-set up, the assistant manager was mopping our dance floor, - my guests were singing their praises & so impressed!
We had a few hiccups with room items, the light fixture in shower not being secure, toilet that wouldn't stop running, rips in the rug in room that didn't look nice, etc. but overall rooms are beautiful with either a great view, fireplace, or bathroom, sometimes all 3! They do have some hidden fees & taxes that add up so pay attention to contract but overall we would recommend getting married here or staying here in general. We cannot wait to return for anniversary trips in the future.