Codeman906
Google
A Disappointing Return. ||I’m genuinely sad to be updating my review from 5 stars-->1 star because my stay here last year was one of the best hotel experiences I’ve ever had. I praised Hotel Donaldson publicly, recommended it without hesitation, returned this year intentionally, and even purchased their merchandise. That context matters because this comes from a former fan.||Unfortunately, this year’s stay was a dramatic step backward.||The biggest issue started immediately with parking. I arrived during a blizzard, with snow piled to the curb and no visible valet staff despite valet parking being advertised. I had to self-park and then go inside to find staff, which defeats the purpose of offering valet, especially in severe weather. The following day, I asked the reception about the consequences of not moving my car due to snow accumulation and was told it would be a $30 citation (less than the cost of parking, so I rolled the dice). The next day, I returned to find my car had been towed.||To be clear, I accept responsibility for ignoring posted signage. My frustration is not about being towed. It’s about the lack of warning or proactive guidance from the hotel, particularly when this is clearly a known issue. When I later mentioned it downstairs at the restaurant, staff and patrons openly acknowledged that this happens often. That disconnect is avoidable and disappointing.||Beyond parking, the lack of basic guest amenities became impossible to ignore. There is no microwave in the room or reliably available at all. I called reception to see if they could rewarm some soup, and was told: “Sorry, no, our only microwave has been loaned out to a long-term guest.” There is also no ice machine, requiring a call to reception and a trip to the desk. “Room service” is limited to the downstairs restaurant’s hours, which do not always include breakfast. The in-room technology is outdated and feels out of place in a boutique hotel charging premium rates.||Last year, these were minor quirks overshadowed by exceptional hospitality. This year, they compounded into a frustrating experience, especially during a winter storm when guests are spending more time in their rooms.||I’m writing this publicly not to pile on, but in the hope that it reaches someone empowered to make changes. Hotel Donaldson used to be something special. I know it can be again. Right now, though, the experience no longer matches the reputation that once made it a highlight of my travels.