Hôtel du Grand Lac Excelsior

Love coming back to this hotel every time! The hotel is more than 100 years old, true belle époque: breakfast room, etc. The view from the room balcony is fantastic! And it is in EVERY room of the hotel! Room is quite spacious, equipped with mini-bar and touiletteries as well.|Staff is very friendly, swimming pool is HUGE and almost no people there. Also provide services of aqua aerobics on specific days. |Location is also great: close to the bus station in case of rain, overall around 20 mins walk to the Chillon Castle and Hauptbahnhof/Christmas market/Centre ville. Also 10 mins walk to the Glion funi.|Over they stay I only had 1 issue: non-working safe locker, since the battery was discharged, but that was quickly solved by the staff👍

The hotel has a beautiful lakeside location, and our stay was generally fine, but there are several areas that need improvement. The property is clearly showing its age — the carpets were noticeably dirty, and overall the rooms could really benefit from refurbishment or renovation. Additionally, the room did not provide a kettle, tea, or coffee, which was quite inconvenient and unexpected for a hotel of this standard. Breakfast was okay, nothing special but sufficient to start the day. With some updates to the facilities and better in-room amenities, this hotel has the potential to offer a much better experience.

A very elegant hotel directly on the lake walkway but very quiet. Spacious room with everything you need. The pool and sauna were great and the breakfast buffet was very good with great staff. Uncomplicated parking. Staff was very friendly and helpful. It's an older hotel which needs a lot of things renovated but it still is very charming the value for the price was perfect for us.

This hotel sits by Lake Geneva with a stunning view of the lake and mountains. That’s probably the only good thing about this hotel, the view. ||Upon checking in, the staff wasn’t very nice, cold like. We were supposed to get an email to get the free bus rides confirmation from the gal at the front desk. She never bothered to send us the email. After 2 ½ hours we went downstairs to ask for it. It was finally taken care of by the nicer gentleman. ||The hotel decor had a mix match of everything and anything. Didn’t know whether if it was a Chinese hotel or a Swiss hotel. There were Chinese lion statues with European decor. Confusing. The floor had a dirty yellow color carpet from entry all the way to room. ||Our room wasn’t any better. Nothing modern or up to date aside from the IKEA desk and two chairs. The bathroom sink and toilet blended right in with the carpet, dirty yellow color. No coffee brewer for coffee drinkers like myself when that’s the first thing I have when I wake up. ||Overall, this hotel only has a stunning view. Everything else is “motel” quality. Nothing amazing or extravagant. For the price this place is charging per night, one would expect more. But be prepared for less. ||If you decide to book this place, take into consideration that it’s not what it seems on their website. If none of the above as mentioned doesn’t bother you and you just need an expensive place to sleep, then this hotel shouldn’t be a problem.

Great location on lake shore and lovely view from fourth floor and the balcony. Very friendly staff at the reception and a warm welcome. Breakfast buffet a bit hot and miss with empty containers and lack of glasses if a willing staff doing their best. Handy for town, shops, transport and walks to Queen studio, Chillon castle etc. The Montreux card given by the hotel proved a great saving too for transport, entrances etc. Overall a comfortable stay.

We originally booked the Excelsior Hotel Montreux back in December 2023, but thanks to bad weather and flight delays, Switzerland had to wait for us a little longer. While the hotel quite rightly kept the first night (their policy), what happened next completely won us over — they kindly offered the amount back as a credit for the following year. Suddenly, the sting of missing the trip disappeared. What a classy and generous gesture.|When we rebooked, fate clearly wanted to test us again and our return had to be postponed until 2025. Once more, this was met with nothing but kindness and understanding. Exceptional service before we’d even arrived!|Upon finally booking again, I noticed we were allocated a ground-floor room — perfectly fine, except we booked this hotel for those lake views. Not a problem at all. We were upgraded to the only suite on a higher floor, effortlessly and graciously, just in time to celebrate a party member’s 40th birthday. Now that is how you make guests feel special.|The location is spot on: right by the lake, close to the Christmas markets, and a short stroll from the Freddie Mercury Museum inside the casino. The train station is easily reached by tram, which is free with the travel pass — always a bonus.|Now, the staff deserve their own applause. The reception team were some of the friendliest, happiest people we’ve ever encountered. Nothing was too much trouble, English was spoken fluently, and every interaction came with a genuine smile. It truly makes all the difference.|Yes, the hotel is old — the floorboards creak and the furnishings reflect its age — but that’s part of the charm. The Excelsior is full of character and history, and the beauty absolutely remains. The lake views are breathtaking and ever-changing, never getting old.|Breakfast was convenient and pleasantly different, with an eclectic mix alongside the usual pastries, cereals, and cheeses — definitely not boring! While it may be considered a little pricey, you leave with a full stomach, a clean dining area, and hot drinks served by a lovely lady who, once again, greets you with a smile.|We visited at Christmas and were lucky enough to see Santa fly over — pure joy and a magical memory.|Would we return? Absolutely. Would we recommend it? Without hesitation. The Excelsior doesn’t just offer a stay — it offers warmth, generosity, and memories you’ll treasure.

First time in Montreux so didn’t really know too much. Stephan on reception was very helpful and friendly and gave us lots of information during check in and throughout our stay. Stephan explained the travel card well to us, the car parking situation and helped us with a kettle for the room during our stay. ||Room was nice and clean with great views over the lake. ||At breakfast there was a lot of options available to chose from.

For me, as a Swiss, the Hotel Excelsior in Montreux is one of the best hotels in the world.||The hotel staff are truly angelic and always ready to help in any way. The hotel's location is unique, and the restaurant is truly beautiful and charming. All of the hotel's facilities are, in the truest sense of the word, perfect and fabulous.||We have known the Hotel Excelsior since the mid-1980s; since then, we have visited the hotel almost every summer. For me, it is also associated with wonderful childhood memories.||We have been back from Montreux for two weeks now, and we already miss the Hotel Excelsior.||Best wishes,|Dr. G. R. Garosi

Awful service (especially reception staff Ms Smith), poor condition including filthy carpets in common areas multiple gouges out of tile in bathroom, torn wallpaper in toilet room, dirty and too small shower curtain. They did not tell us of daytime noise and construction on the property let alone apologize. Pool was closed for private events on 2 days. They failed to respond to email. Their policies on Expedia differed from their actual policies. We let them know but they showed no interest in contacting expedia. They provided wrong phone numbers 3 times. We requested to be put in touch with manager or owner but were not. Awful service (en particulier le personnel de la réception Mme Smith), mauvais état, y compris les tapis sales dans les espaces communs multiples gouges sur carrelage dans salle de bain, papier peint déchiré dans la salle de toilette, sale et trop petit rideau de douche. Ils ne nous disent de bruit diurne et la construction sur la propriété et encore moins excuser. La piscine était fermée pour des événements privés sur 2 jours. Ils ont échoué à répondre à l'email. Leurs politiques sur Expedia différaient de leurs politiques réelles. Nous leur faisons savoir mais ils montré aucun intérêt à communiquer avec Expédia. Ils ont fourni des numéros de téléphone erronés 3 fois. Nous avons demandé à être mis en contact avec le gestionnaire ou le propriétaire, mais n'étions pas. Schrecklicher Service (vor allem Personal an der Rezeption Frau Smith), einem schlechten Zustand einschließlich schmutzige Teppiche in öffentlichen Bereichen mehrere Riefen aus Fliesen in Bad, zerrissene Tapeten in Toilettenraum , schmutzig und zu klein Duschvorhang. Sie haben uns nicht tagsüber Lärm und den Bau auf dem Grundstück geschweige denn entschuldigen. Pool wurde an 2 Tagen für private Veranstaltungen geschlossen. Es gelang ihnen nicht auf E-Mails zu reagieren. Ihre Politik auf Expedia unterschied sich von ihrer tatsächlichen Politik. Wir lassen sie wissen, aber sie zeigte kein Interesse expedia in Kontakt gebracht wird. Sie lieferten falsche Telefonnummern 3 mal. Wir baten mit Manager oder Eigentümer in Kontakt gebracht werden, waren aber nicht.

Beautiful views, service was good. Parking is an issue. They have 8 spots so if it's busy you'll be parking on the street and having to worry about moving your car every three hours. Aside from that, the breakfast was good, the rooms were spacious, dated, but ours was clean. We also noticed that there were patients receiving health care by nurses. Not sure what that's about?? The area surrounding Lake Geneva is breathtaking.

Needs serious update / renovation. Only thing going for it is great view of Lake Geneva and super easy to walk to the lake. Rooms and property have old musty, stained carpet. Stained wallpaper in room, some moldy spots in bathroom and not enough outlets. Hotel also oddly shares space with a medical clinic and I saw a doctor visit a patient in a room a few doors down from me. No free breakfast when 5 other properties I've stayed at in Switzerland all offer free breakfast.