Hotel "Duman"

Looks impressive but very unclean and jaded rooms. Very poor service by seemingly poorly trained and demotivated staff. Breakfast looked good but I ended up with a bad stomach. Seems to be all sorts of communication problems internally. Ordered food was delivered late and stone cold meaning it had been left around and forgotten about.

The staff members are exceptionally friendly and helpful. The hotel is clean and equipped with everything a visitor needs. The venue is closely situated to beautiful parks, restaurants and shopping centres. The accommodation itself is equipped with a restaurant, breakfast area, bar, sauna and gym. It is worth staying at during a short or longer stay. The prices are reasonable as well.

Spacious, impeccably clean, modern, quiet, and very efficient staff. The hotel has everything that a relaxing stay requires for. The shower booth was one of the best. We loved the stay and will definitely come back.

Stayed in this hotel on a business trip. It does serve the purpose perfectly. Location is good. There is a shopping mall round the corner. The staff speak English. They are so helpful and friendly, they go extra miles to make your life easier. They can easily help you with taxi bookings and advice on where to go and what to do. There is a money exchange office in the hotel with reasonable rates. Breakfast was just delicious with good variety to choose from. Lunch and dinner meals were good too. Room was big and clean. The bathroom was decent with a shower. Lobby and bar areas are good ro chilling out in evenings. I recommend this hotel if you happen to stay in Astana.

I stayed in this hotel for two nights. No one in this hotel even Manager is speeking english. I couldnt get a normal invoice for the company. Rooms are like in 2 star hotel. Breakfast very poor, restaurant has 6 tables in such a big hotel and you have to wait for the place to eat etc... for sure its my first and last stay.

I only stayed here for two nights, for a short business trip. The hotel offered a rather good price, as the wrestling world championships raised all toher hotel prices. A lot of the wrestlers also stayed in this hotel.||Location is very close to the center on the city. ||The rooms were spacious, living room area and two bathrooms included... also very clean and the bed was very comfortable.||Reception staff was fast and efficient, also very helpful. Breakfast was a disaster, all the breakfast area smelled like hot oil... I basically had a cup of tea, everything else I would not dare touch...

Was enjoyable stay Many things need to maintenance improve such as shower sink. It’s leaking to my room and making bad smell at my room.

Extremely good hotel for a very very reasonable cost, especially for a popular location in a capital city. Has quite some style to it, glass elevators and 20 stories high this place has some architecture to it. Great facilities like a pool and a gym, restaurant, hairdressers and a conference hall. The hotel gives generously of supplies for tea and toiletries. The lighting is slightly dim, the curtains do not quite allow full blackout from city lighting in the night, which is significant, but the curtains are still generally quite substantial, it is just there are a few gaps. In the winter the hotel is heated very well , even if you don't want the heat, it is very hard to get a cool room for sleeping very well. This doesn't always help with Jetlag. There was not a kettle supplied with the room when I stayed. The hotel did well in arranging a transfer to the airport for me and in accomodating requests. The access to the Gym and Aqua pool was excellent. The choice of facilities in the Apriori Centre was very substantial. There were 3 types of sauna for men and for women. Turkish, Finnish and Russian.