Angie B.
Yelp
We stopped in Orvieto for 1 night on our tour of Italy. We were so excited for the town and for the hotel, as the reviews on here were so positive. The town itself was amazing. Beautiful, with interesting history and good food and not tons of crowds in the middle of the high season. Unfortunately, the hotel was 2 stars at best for us. The room itself was fine, with separate beds for the kids and a good air conditioner (essential in the heat of summer). The woman who checked us in, however (who turned out to be the owner's daughter) was completely unfriendly at first. She barely even told us the room wasn't ready and hardly looked at us. It was a stark contrast to the friendly and helpful service of the hotel we came from in Florence. At one point, she ended up being just down right rude and showed a complete lack of customer service. In the middle of the night, we heard a good deal of banging as well. In the future, we will be back to Orvieto, but sadly not back to the Hotel Duomo