Hotel Dwars Amsterdam

Perfect location, close to the main attractions. Tram stopis 2 minutes away. Clean, beautiful rooms. Extremely nice staff.

The hotel had bed bugs. I received a few bites, and my son's body was covered in bites. Our travel companion had some as well. There were two small brown dots on my sheeting that I didn't think anything of but in restropect I realize were bed bug markings. We reached out to the hotel about it multiple times and they are unresponsive. After this experience, I looked back at reviews on various websites, and they had a bed bug issue last year as well. The correct thing to do is to exterminate the entire place and not permit guests for a few days, but this place seems to not care.

Just stayed there only to start having bed bug bites. My son was badly bitten and I was mildly bitten. I wrote to the hotel yesterday but did not yet hear back. In retrospect, I realize two small brown dots on the bedding were bed bug marks, but I did not know it at the time. Also front desk times are very limited. Update to review: hotel is completely unresponsive to my and booking.com's inquiry into the bites.

We went out of our way to book Hotel Dwars during this week long stay in Amsterdam after a great experience here a few years back. After this stay however, we will not return to the property! The noise was extraordinary and came from another guest’s room - that guest brought a stereo speaker and used it, apparently to turn their room into a makeshift nightclub. Without a Dutch telephone number, and no landline provided in neither the room nor in the small lobby at ground level, there was no way to reach any staff to address this noise pollution. What made matters worse was our taking time to write a professional email to the manager to express our concerns. She took 3 days to respond! That’s correct, 3 days! At this price point, this is totally unacceptable and we will not only not stay at this property again, we can no longer recommend it to others. Competent management involves engaging with your guests. We found the staff, the manager excepted, to be friendly and sympathetic but it really was up to the manager to properly address this problem and she failed. Without question. You’ll also note photos from the room of some large spiders that should have been removed before we arrived. There are many other properties to choose when staying in Amsterdam and next time, we will exercise our preference to select another accommodation.

Our family of 6, ages 9-76, planned to stay here on our lay-over to Tanzania. The receptionist was so friendly and kind. She let us store our luggage and gave us a room to change our flight clothes. We came back at 3:00 to discover the room had been renovated and the chalking smell made staying there impossible. She had already booked us into another hotel and had a taxi ready to drive us there, at no extra cost to us. This was excellent service and we were so grateful, after a long day of sight seeing. |We highly recommend Hotel Dwars, for the exceptional service.

We loved our stay here. Fair price and very clean. Loved our room and how close it was to everything. My only complaint is that there are no elevators. So if you have kids and large luggage this one might be a little tough to get up the very narrow spiral staircase. Otherwise the location is very safe and we absolutely loved that it was next to one of the best restaurants we’ve ever been to.

Fantastic little hotel in a lovely part of Amsterdam. Rooms were immaculate and clean with a lovely setup to the room. Beds were comfy with thick mattress toppers. Great recommendations for local food and instructions to find the place were great. Bag storage was no problem and we had friendly check in and out.

We enjoyed our stay here recently, it’s a lovely little hotel in a pretty neighborhood. It’s near a tram stop with quick access to everything Amsterdam has to offer. Lovely clean rooms & extremely comfortable beds & the staff were very accommodating.