Hotel Eastside

Rude, awful service. One of the worst experiences I had communicating with personnel compared to dozens of hotels all around the world. I have booked a late check-in, and the hotel has successfully approved it. But then I called to ensure the late arrival and to add travel with +1 person. I heard the worst accusations in my life: First, they were extremely rude, throwing a phone and telling me that it's very suspicious that I am arriving late or adding another person (none of your business, do your job!!!). Then they asked for the bank card CVV by phone, which should have been a HUGE red flag, but I was stupid enough to do it. By listening to all this and demanding a card, even knowing that provider guarantees my payment to the hotel in case of non-arrival, guess what? They took money and had not prepared a room for two people, no blanket, no towrls, no refund! Recommendation: Any self-checkin machine will do the job and provide service as requested, instead of listening to accusations. It was clean, though.

The hotel has a super friendly staff and really good people. Rooms were always clean and great communication. bus stop just next to it. Highly recommend

The room was very spacious and is very well decorated. Also, the room had a lovely view. The outdoor seating area is very comfortable and looks good. The WiFi in the room and the hotel was very fast, even with a good number of people connected to it. And the staff was extremely helpful and were friendly throughout my time staying there. Overall, really nice place to stay!

Extraordinary friendly staff and an excellent service in the hotels restaurant. Food was of very good quality and the overall impression is excellent. Best in class so far for this price range. Rooms are not super up to date (small TV and very basic bathroom) but still comfy and more than acceptable, if the rooms would be somewhat more modern i'd definitely rate it a 5+

Absolutely fantastic experience overall provided by the Hotel Team. I cannot thank enough for such fabulous holiday. Each and every member of the staff were supportive and a great help in every way. The Hotel is clean, modern with all facilities and situated in great eastern part of the Switzerland to explore. Lake of Constance, you can view from the Hotel. We traveled to exciting places all guided by the great staff, who were ready to help. Hotel is situated close to city and very easy public transports. I had memorable summer holiday and I can't wait to book again at the Hotel for the family summer vacations again.

Excellent- great access (bus stops right outside) 5 mins ride to Olma Messen or 10 mins to railway station. Friendly staff, clean spacious rooms. Restaurant and bar good too!

I’ve stayed here several times and never disappointed. My purpose for the travel is business in Bernhardzell. So, the Location is great. Parking is underground with a few spots above ground. There is a bus stop less than ½ block away to take to the Zentrum (downtown area) and right across the street if you need to go the other way. Or you can drive – if you don’t waste your time trying to find parking above ground just park at one of the underground parking lots. Note the parking spots are tight. The walk they say is approximate 30 minutes or more. In the Zentrum you will find plenty of shopping, restaurants and some of the site seeing. ||Hotel Staff is very friendly, accommodating, and they speak English. There is a Vietnamese restaurant attached to the premises. Breakfast is typical European Buffet Style (sandwich meats, cheese, fruit cereal, yogurts, coffee and tea, etc…)||The rooms are spacious for Europe (of course my number one reason to stay there). Note, not all rooms have air conditioning (typical in Switzerland). And if the hotel is not modern you probably won’t have any rooms with air conditioning.||Amenities – mini bar you must pay to use. Believe it or not, I like that they have wash cloths as some hotels do not have wash cloths just hand towels and body towels (again this is typical). Just recently in France I stayed at a place that only had body towels, HUH? The laundry service is very reasonable and the clothes come back as if I washed them at home, nice.||The hotel is relatively new I think 2012 – and is always clean.||The Lobby is not staffed 24hours. So, if you plan to check in late you must notify them. I’m not sure what that cutoff time is and I’m not sure if you can contact someone if you do arrive after that cutoff time.||I highly recommend and would stay again.

Only a 3 star hotel but it deserves almost 4! Everything is very modern, clean, the staff is competent and friendly. The hotel offers free parking and if you care for a drink in the city, the bus takes you literally to the front door within a few minute from central station.