Hôtel Eastwest by Malone

The hotel room is small but perfect for a few days’ stay. The room was clean and well maintained. Amenities were good—they provide Clarins shampoo and bath soap, which was a nice touch. We also appreciated the complimentary Toblerone and mints every day. There are three coffee capsules available along with some tea, though there’s no complimentary bottled water. The Wi-Fi works well, and there’s a hair dryer in the room. The lifts are a bit tight but still manageable. Overall, a comfortable and convenient stay.

Don't go into this expecting a luxury hotel in any way, but if the price is right it's not a bad stay (there's also a code in the reviews from a hotel reply that added free breakfast for us). As for the benefits, the location is excellent. It's true that the red light district is nearby, but it's a short, 3 minute walk to the beautiful waterfront area, plus near the train station. The rooms were very clean and the bathroom was newly updated. The soundproofing between rooms was quite good. For the negatives, the rooms are also dated. The floors creak quite badly, and you'll hear the people above you, and the soundproofing to the hallways isn't great either. The breakfast is a mixed bag; the quality is good (not great) but over four mornings there wasn't a single change made, and even the flavour of loaf they had was the same all four mornings. Staff was also somewhat mixed. We emailed about reservations at restaurants and about half of the time they replied within 15 mins, and half we had to follow up the next day. Checkout also took about 10 minutes which is far too long, with the staff at first believing we needed to pay for our breakfast when it was included. Overall, if you pay the same for this as you would for any other mid tier hotel, then I'd recommend it. There's a code that the hotel posted in the reviews that gave us free breakfast, and with that it was worth it, but don't expect a luxury hotel as the SLH collection suggests.

We had a lovely time in Geneva, in part related to our stay at Eastwest by Malone. We did receive an upgrade to the "suite" a comfortable bilevel room with a bedroom with en suite bath on the upper floor and a sitting area with seperate shower on the lower level. Very comfortable furnishing/linens. The breakfast (not included in the room price) was very reasonable. The outstanding feature was the staff, professional yet warm and friendly. Their recommendations were spot on and made our stay that much more enjoyable. All in all, a bargain at the price. We will certainly return if our travels bring us back to Geneva!

The hotel's best asset is it's convenient location. Lots of restaurants nearby and 2 mins walk from the bus station, where it is easy to travel to France & other places in Switzerland.|Also close to the lake, Xmas Market, shops & old town. |The room was kept immaculately clean by the maids, who left chocolate each day. Although they didn't top up tea & coffee, so had to ask at reception for these.|There is a fridge in the room with water. |We didn't have breakfast & there is no dinner option.|Reception staff assisted when asked, but they weren't the most cheerful at customer service. |Bed was very comfortable.

Very nice hotel reasonably priced. Rooms look a bit dated but are very clean. The upgrade to the Junior Suite was well worth it as the room was very spacious with a living area and secluded within the building. The location is perfect, however the red light district is nearby. That being said the area was safe and no issues whatsoever walking around at nights.

I stayed at the hotel for a business trip recently. The staff was above and beyond wonderful, polite and professional. The rooms were spotless, but starting to show signs of wear and tear. It would seem that it might be in need of refurbishment. But it was otherwise a great stay, convenient location and very quiet room!

Wow. The level of service at this hotel was unbelievable. The reception was so friendly and as accommodating as they could be to my early check in request. They provide room service at an incredible speed. When I called reception to ask where I could purchase a charging converter they immediately brought one to my room free of charge. Carlos at the front desk was especially kind and thoughtful. I will be coming back the next time I am in Geneva - service like this is hard to find at hotels these days!

The hotel staff were cold and inattentive in any way. During my check in, the front office staff did not even try to explain hotel’s facility. I am a Hilton Honor Gold member which I entitled for free breakfast. I have to actively ask. Moreover, the hotel has complimentary evening hour for snack, I found out 10 minutes before it was closed. Once again, the front office did not mentioned it before. ||||The breakfast staff has the same issue of unprofessional hospitality. Not sure if I will stay in the property again. Have to say it is a total disappointment