Hotel Edelweiss

I stayed at this hotel for one night for an international meeting. Due to an early departure, I forgot my watch in the room. Within 3-5 hours, I contacted the hotel and was told to send an email. Following their instructions, I sent both an email and a message via their website. It has been almost a month now, and I still have not received any response. Not even an acknowledgment. I strongly advise you to be cautious regarding such matters when staying here. Additionally, as a professional establishment, the least they could do is respond to emails, even if the outcome is unfavorable. Best

Booked this for a weekend trip and really enjoyed our stay! The place is clean, warm, cozy and the staff are friendly and welcoming! Thank you fikriye and the team for making our stay so wonderful! They went above and beyond to make our stay exceptional for our special occasion :) thank you and we hope to come back soon!

I visited the restaurant with a school group of 40 as part of an educational visit. Absolutely superb! The food was excellent - the fondue starter, generous Schübling sausage with a mustard sauce and really, really nice pear ice cream with peach sorbet rounded it off perfectly. Vegetarians weren't neglected and their food looked as good as mine. But what turned a meal into an evening was the atmosphere of the place, led by the yodeling, accordion/Alpine horn/cowbell playing maestro. The kids loved him! Fabulous ambiance with a Swiss chalet booth and cowhide chairs yet somehow avoids being kitsch. You have to see it to believe it! Highly recommended - I just hope we haven't set the bar too high for the rest of the trip...

Note - this review doesn't include the restaurant which was a 10/10, you must try it! The room was dusty and dated, and the bathroom layout was such that showering was extremely difficult. If you get the room directly next to the elevators, this will be the same. The first night we reported the phone and safe not working, and their reply was "it's not broken. But maybe we can get someone to check it tomorrow". We had to follow up three times for this. Reception seemed colder that the snow capped Alps. Again, the restaurant was amazing with professional and friendly staff and great food.

My partner and I stayed in this hotel and we were quite surprised, we didnt know what to expect however we were treated amazingly! Fanny was an exceptional receptionist! Our room unexpectedly upgraded and were extremely gratefull! The room was really spacious and greatly decorated, we also had dinner at the hotels restaurant and not only was it delicious but they also did a show that was outstanding! My only complain would be that you do hear bangs which I thought would be from other rooms nearby or perhaps the main entrance of the hotel. It wasnt often however its not pleasant to hear loud bangs when you are trying to rest. All in all it was a great experience though and would return again

We accidentally booked this hotel thinking it was a different hotel in Zermatt, and it was a non-refundable rate. Despite this, the staff—especially Dorothée—went above and beyond to help us. They showed incredible kindness and understanding by refunding our booking, even though they were not obligated to do so. Their graciousness truly stood out and made a stressful situation so much easier. Based on their outstanding customer service alone, I would not hesitate to recommend this hotel to others. Thank you again, Dorothée and team! We will be staying with you the next time we are in Geneva.

Extremely disappointed in the service at this hotel. Each interaction with front desk was disappointing and difficult. Prior to our arrival, I emailed the hotel and corresponded with Pierre the Front Desk manager. He confirmed that they would book a private car to take us to Chamonix. On the day of travel, no car arrived and I learned Pierre never made a reservation. The woman at front desk was not helpful. We wound up using Uber which was cheaper and a nice BMW to travel in. Would not recommend this hotel. We also saw their servers reusing bread from breadbaskets previously served to other guests so we avoided breakfast at the hotel.

Pierre at the front desk provided such top notch service to us for our impromptu stay - providing umbrellas, phone charger, phone calls as we were international, and gluten free breakfast options!

Hotel front desk manager confirmed in an email that he made a private car reservation for us to transfer to Chamonix. We found out the morning after the car did not arrive that he never made reservation. Front desk staff was not helpful at any point in our stay. Also, we observed restaurant staff reusing bread served to previous guests to put in breadbasket of the next guest. We avoided eating at hotel after seeing this lack of sanitation.

Love this cute hotel! It's in the best location and we spent an afternoon walking around. The staff was very pleasant and informative and they speak English which is a huge plus for us. The breakfast is amazing. We had dinner there one night and had fondue. The waitress made a comment like we didn't order enough food for 4 people so we felt guilty and ordered 2 more plates even though we were all not super hungry. In the end, we had plenty of leftovers that got wasted.. Overall we enjoyed our stay and would love to visit again

Pros: -Free WiFi -Good location. 2 minutes to the lake front, and from there you can follow it about 15 minutes to old town. There's a grocery store across the street if you want to save money on water and snacks. -Friendly English speaking staff. -They give you a free unlimited metro pass, although we never needed it. -I was worried the decor was a way to distract you from dingy, dirty rooms. That wasn't the case; it was clean enough. -They can provide you a plug adapter to borrow, if you need it. -Decent tourist trap restaurant located in the hotel (tastes great, but ambiance and price was not good). -Beds were comfortable enough but clearly older. Also, twin room had the twin beds together. Not ideal if you don't want to essentially sleep with your companion. Cons: -The AC barely worked. It was so hot up on the 6th floor. -If you switched off the built-in overhead light, all the outlets in the room lose power but one. It made it very difficult to charge our phones overnight. -Lighting in the room was terrible. -The shower was horrible. If you angled the head to face where you stand water just goes onto the floor because there's no curtain and the glass is 1/4 the length of the shower.

If you're parents, friends, out-of-town visitors are visiting and you don't have time to get up to the mountain BUT you want to give them the experience of having fondue, hear yodeling, and see someone in lederhosen, then this is a good place. There is upstairs and downstairs seating and the staff speak a multitude of languages. You're seated at a wood table and the decor is wood and stone, this place is going at great lengths to make you feel like you're in the mountain and visiting Heidi's family. There is live music, which adds to the experience and it's good fun to hear the yodeling and have as great background music. One thing that would make this place great, is if they had a beginner's guide to Fondue. Having went with my family when my parents were visiting, we ended up ordering 3 cheese fondues (1 with mushroom, 1 with alcohol, and 1 sans alcohol for my daughter) we also ordered a chinois (aka meat) fondue and the kids chicken nuggets. You end up paying by person, so keep that in mind, and be sure to share. I think we could have done with one less chess fondue for the 6 of us since it ended up being wasted. It's lovely that they serve you with both bread and fries for dipping, but thinking back at it, how many cheese fries should you really be eating? all in all it was a good time, a bit expensive, but it is a tourist trap so it is to be expected.

I wish there were 2 separate entries to review the restaurant separate from the hotel. I first ate at the restaurant, and then had to stay at the hotel during a business trip, as there were no other hotel options. I would give the restaurant a separate rating of two stars, and the hotel 1 star. I warn anyone who comes to Geneva to NOT stay at this hotel. If it is the month of the Geneva car show, and no other hotel has availability, then try to at least NOT stay on the first floor. The cheese smell from the restaurant has seeped into the wood of this hotel, and every inch of the place smells of cheese. Plus, the restaurant has a live music show, and if you are on the first floor, you are guaranteed to hear every bit of it until the restaurant closes. Otherwise, the rooms are clean and the staff friendly. The restaurant is expensive, and the food quality is minimal. You can have much better fondue at other restaurants. The inside feels like you have been transported into a Disneyland ride centered in Switzerland. There is a mini chalet within the restaurant. Save the money you would spend on food here and use it instead to purchase a train ticket into a mountain village and have fondue in a real chalet. The entertainment is OK, but not worth the prices.

There are a few things you should be aware of before coming here: it smells (but you kind of get used to it), it's pricey, and prepare to enjoy your meal to traditional live Swedish music. I opted for the cheese fondue, which comes with a cured meat plate as a starter and flan as dessert. The fondue was good but very strong. The service wasn't fantastic, but they could've just been overwhelmed with our large group. Cheese fondue came out to 47 CHF pp. I suppose you're also paying for the entertainment plus Geneva is already super expensive... So I suppose it may be a reasonable price.

Tourist cutesy wootsey trap and kinda pricey. Great experience for a Swiss novice and kinda fun as well.Not the best food, but not awful either. What is bad is the noise from the children in the courtyard, should not they be in school? And the noise from the restaurant can be heard even in the second floor. But the worst is the seedy neighborhood it's in.On the edge of ladies of the night, pimps,drag queens and sex shops. Too bad to, because the water is only two blocks away. If you stay there it's ok in the day only. Kinda hairy at night. Great option : two grocery stores across the square and one of those has a small but very good,reasonably priced cafe.They offer roast chicken, au gratin potatoes , savory and sweet pastries and cakes. Very good!I recommend it.

When we went to Geneva on vacation, the clerk at the hotel we stayed (Hotel-des-alpes) suggested we go here to taste some local food with local entertainment. Marie-Elizabeth is french Canadian so she grew up with Swiss cheese fondue and it has been tradition for us to have fondue on christmas eve so we were quite excited about the prospect of tasting the fondue in the country from which it came and we were not disappointed! With entertainment including music, cow bells & swiss horn it is definitely not the place to go if you want to have a nice conversation over dinner. This is where you go to have a taste of Switzerland and a flavour of their culture and it is definitely aiming to cater to tourists. It was really difficult to choose what to order from their menu but we settled for the Herb cheese fondue (which is the house fondue with herbs) and the raclette. Oh YUM!! It was amazing!! We loved all of it especially all the cheese and the meat that was served with the raclette. The only disappointing part is that the raclette is served as melted cheese on a plate instead of having the raclette kit to do it yourself. We'd definitely go back next time we're in Geneva.

Review for the hotel only: I was here for 3 nights on a business trip. The good: Atmosphere was ok - cutesy and felt very "Swiss". Yes - the cheese smell is overpowering but the location is great (near the lake, 15 minutes away from the train station, 10 minutes over the bridge from 'downtown') and the service is good. My room was on the third floor The meh: The room itself is outdated and pretty small. I had some major trouble with the tub faucet knob coming off... not fun. Wi-Fi was ok. There was a lack of outlets so i had to alternate between having the lamp on and my phone/laptop charging. Overall: 3 stars. Unique place/location, cheaper than other hotels but be aware there are a few inconveniences you may face.

My company booked this hotel with no input from use . 3 star at best. Yes cheese smell even on the 6th floor is pretty bad. Outdated room but update bathroom. See photos. The lobby and room look like something from the fairy tale Hansel and Gretel. Two single beds slid together to make a queen with a gap in the middle , really. The beds were NOT comfortable either. Worn carpet and more.

Obviously this is a tourist location. If you somehow wandered into this restaurant, with this name, and lobby hoping for something else... shame on you. It was a good tasting fondue, fun service and live entertainment. I was a tourist, and was very pleased. Everything tasted very good and it was cute.

Once you get past the smell of old cheese it is a good representation of Swiss food.

I went to a going away party for a friend at the Edelweiss... otherwise I never would have set foot in it. This is the Disney Land of restaurants. The dining room is designed to look like a chalet, complete with live yodelers and alpine horns. Tacky, tacky, tacky! While the fondue was not terrible, the menu is overpriced and the service is weak.