Hôtel Eden Palace Au Lac

We noted that it was our 25th wedding anniversary but were given a room on the 1st floor in the corner with no balcony view (the rest of the hotel has great views) There was a small note about having to reserve parking ahead of check in - we paid a higher price and had to park down the street, no one contacted us about parking (I even called that morning to confirm our reservation - no one asked if we needed parking!) Check in was not friendly an we were not offered help with our luggage (and you have to block traffic on the street to park in front). This hotel may have been nice at one time but it is dated. After check in, we went to have a glass of wine and sat in an area with tables and chairs. A restaurant manager came out and told us we could not sit here because other people would start sitting there and it was part of the restaurant and he didn't want people in that area. We asked where we could go and he said the upper terrace. We agreed because it had nice couches so we walked up to find it was closed and no one was allowed there either. No one from the hotel ever offered any assistance or made contact with us. The AC in the room did not work well and it flooded water onto the little area of balcony we did have (as mentioned the view was blocked by a huge abutment on the roof). The toilet seat would not stay up when you lifted it - I had to fashion a towel to hold it in place when I wanted it up. Positives - the location couldn't be better, the bed was comfortable, the room was large with good storage. As I said, at one point this was a grand hotel and from the pictures and the huge price, I assumed it still was. It is was not what I expected.

We had a beautiful corner room with wrap around balconies on the top floor. Room very clean, came with robes and slippers plus mini fridge. Front desk staff were very professional. Beautiful views of Lake Geneva. Breakfast was adequate, unfortunately no lactose free milk or yogurt options. Attempted to eat at the restaurant that advertised limited options prior to 7pm. However we were told this was not the case despite menus indicated options were available.

My company booked me into this beautiful hotel (and objectively it is beautiful) for a business trip. I arrived in the middle of the night after a long journey and was welcomed by a friendly and courteous receptionist. He directed me to a lovely, clean room with what turned out to be a stunning lake view. After a long journey I wanted some herbal tea before sleep but there are no drinks making facilities in room in this hotel. Nor (as is the case in many Swiss hotels) in the communal areas. I went back to reception and the receptionist kindly got me some hot water. This became a theme...||The room in daylight was spotless, well maintained. The bedroom area was very good. A comfortable bed, chairs, table ,desk etc. A chandelier even, and pretty ceiling mouldings and sconces. But somehow so clinical. No prints on the walls, nothing to alleviate the white paint. The bathroom was spotless but dated. The bidet water had more pressure than the tap fed / hand held shower. I say hand held as the bracket in the bath that was meant to hold it was eye level for me (I am 165cm / 5ft 5.5) so no use. The shower ran alternately scalding hot or freezing cold and anything from a dribble to a trickle depending on how many others were using the water. ||Internal soundproofing is not great - though this is an old building so allowances have to be made. The bedroom/bathroom floors are wooden/tiled and this is seriously unhelpful as the hotel seems to have a lot of international coach parties staying all of whom apparently need to perform clog dancing routines whilst packing. This goes for at least 45 minutes before they leave at 5-6am (to be fair this was 3 nights out of the 7 I stayed so I did get some sleep). ||I was staying for work, so work I was expected to do. But the WiFi....... I don't know where to start really. I don't think I've ever stayed in a hotel with worse reception. It constantly dropped out no matter what I tried or where I attempted to work / zoom / call from. On my last evening I walked to the nearby McDonalds to use their wifi and it was honestly better there.||The food - this was variable. The meals served to my business were pretty good. Swiss cuisine isn't particularly exciting IMO but everything was good quality and well cooked, especially fish dishes. And if you like desserts you'll be in heaven. Breakfast was not the best - buffet style and the hot self serve (eggs, tomatoes, etc.) was empty for over 50% of the time I tried to use it. There is a decent selection though of breads, pastries, cheeses, fruit and yoghurt. The orange juice is the worst I've tasted - cheap and sour. the coffee was excellent though.||The communal areas in the hotel - I don't know what to say again. Formal and elegant work as words - but like the bedrooms they are a little lacking in 'something'. The outdoor areas by contrast are well done, and the views across the lake to the mountains beyond are incomparable. These views were shared by my room balcony, and are what captured my heart.||The walkway along the lake that runs alongside the hotel is level, safe, and stretches for miles. I walked for 6-7 miles in each direction and saw 'beaches', marinas, swim spots, museums, gardens, cafes etc. This was a big bonus for most of the time, though on the weekend evenings groups of drunk teenagers stationed themselves directly in front of the hotel shouting, screaming and being sick for a good few hours. This didn't happen in the week though - then it was very peaceful.||The bar/restaurant is closed a lot more than you'd expect for a hotel of this class. Two nights the lights were off and it was empty just after 10pm. On the Friday evening it closed at 1030pm. This was an issue for me, as I wanted a warm drink, and with no facilities in room that meant another trip to reception to plead with the staff there! It is also one of the only areas with seats/tables to work at, other than your room. I'm used to other European hotels having warm and friendly feeling areas to work at for some variety. Don't come here if you're looking for that!||The staff were mostly nice. A couple were a bit off when I asked if they spoke English, German or Spanish (I don't speak French well at all) and they just raised their eyebrows and said nothing. But mostly we made it work, and a couple of the younger team members especially flexed between languages so we call got chance to practice.||The location of the hotel is good - its only a 10 minute walk from the train station, directly on the lake, with lots of great shops, restaurants, walks, bars, gyms etc. nearby. From Geneva it took me only a little over an hour, and the 'Riviera' as it is called, is definitely worth the visit - as is the Eden Palace - as lng as you go in with your eyes open.

Best hotel stay of our two weeks vacation. ||The hotel is well located right on the lake front. There is limited parking outside however there is a big car park 2 min away ( Forum centre commercial). ||I honestly don’t understand the negative comments regarding this hotel. The room was lovely, super clean, a/c worked great on those hot summers night. All staff are super nice. ||We haven’t had the breakfast at the property.

Such an olde style hotel but it really did feel in keeping with the surrounds and I loved the style of it from the grand piano in the foyer to the funky old style lift and airy high ceilinged room. I didn’t get to use the facilities enough to comment, but would return. The staff were great, efficient but cheery, I would have liked a kettle to enjoy a cuppa on the balcony (without a room service charge), but the view from my room more than made up for any shortcomings, it was insane! I could have sat there all day enjoying watching the sun go down, A lake view felt worth the extra. Location felt great, could walk everywhere easily. My next stay will be longer - thanks 😊👌🏻

I don’t usually go for larger hotels, but the location was important for us (jazz festival). I really, really recommend getting a room with a lake view as the lake and mountains were beautiful and having a balcony made it even better!!! The property was super clean and well-maintained. The bed was very comfortable and the room had air-conditioning. Staff were lovely and helpful, and the continental breakfast was decent (nice dining room too). A few downsides to be aware of... Re. room: no mini bar, no tea/coffee, no "extras" that you might expect for the price, and the bathroom was so so. Re. breakfast: no extras either, coffee is from a standard self-service machine and no à la carte menu (it's all self service), which is fine, but again, for the price there are no extras. I think the high price is all for the location and the building itself. Overall though still a really great hotel and I'd stay again.

Stunning hotel on arrival and lovely views of the lake. ||First slight issue is no one is able to check in till 3 pm even if room is ready , leading to big queues. They did kindly store our luggage. |We were told the hotel was full and couldn’t have our two rooms together. However the hotel did not appear to be full. ||We had a room on the city side where our fridge wasn’t on and we were unable to plug it in, no ac and the balcony is in bad repair but the room was clean. No tea coffee tray in the room. |We had no robes or towels for the pool, but others did. |We went for a swim , but the pool was freezing, colder than the lake. There was no bar service. It reminded us of faulty towers ! We had to walk to the hotel cafe, order and carry our own drinks back. ||Breakfast was tasty and a good choice eating in a massive dining space. |We cannot decide about this hotel so many features are lovely but it’s disjoined in so many ways.||We had lunch when we arrived and although we cannot fault the meal we had to move from the drinks table to the eating table and were unable to transfer our bill. ||There is a restaurant to eat in at night but no bar as such. |All staff are friendly and trying their best but we had to wait ages to get served for a drink.

During our recent stay in Montreux, we dined several times at the restaurant at the Eden Palace Hotel. What a wonderful experience: a beautiful terrace overlooking the lake and delicious food, all combined with excellent service. The food was served promptly by very attentive, friendly, and enthusiastic waiters, including Chris. And our dogs were more than welcome. We felt like we were practically in heaven on earth. See you next year!

The property is 0.4 mile from the train station--an easy walk with rolling luggage. It's centrally located within walking distance of numerous shops and restaurants. Our view from our room was spectacular! There was a bistro table and two chairs in the small balcony which we fully took advantage of during our short stay. The carpets were in need of a deep cleaning if not replacing. The staff were friendly, accommodating, and helpful.

The hotel is older and needs renovation. The main issue I have is, the hotel listed air conditioned rooms. I booked thru a third party site and they gave me a street side room with a mobile air conditioning until. It spewed more heat than the room was in the first place. They also had the hose improperly and dangerously semi shut between two windows. After discussing this with the front desk at 1 am, I was moved lake side to a beautiful room with a built in AC. The hotel should be honest and say if your room is air conditioned. If your traveling from Overseas call can confirm first. I was lucky they had an extra room. The restaurant is excellent and staff amazing. This negative review fails on management or ownership. Not sure of Swiss building code...this would not muster and the rugged hose would be a big fine in the US.

The lobby is very eye-catching with white leathery sofas, piano and a chandelier. The receptionist was very nice while we were checking in. We are staying on the second floor which is a long white hallway. There's an outer door then our hotel room...quite old fashioned furniture. The breathtaking view is gorgeous and that's pretty much the only thing that I can think of.

This hotel has some elegant antique looking charm, but at the same time the white sofas and carpets are dirty! The rooms are clean and a descent size. However, my room was not air conditioning and I begged them to change my room for a fee. No availability to do so even though my 8 month old baby girl's eczema was acting up from the heat and we could hardly sleep. Leaving the terrace door or window open, and we heard drunk casino players passing by screaming all night long for the entire week. Do not sleep in the city view rooms no matter what! In addition, the garbage is collected , (garbage truck)and wakes you up at 6 am! Staff is polite, but did not help me ultimately. Breakfast is edible, but not tasty. Coffee is awful. Sad while I am writing this review, but a warning to others is in order!

I get the other reviews where people have noted that the place is a little shabby but seriously - the place is architecturally amazing. We had a spectacular room (524) and could not have been happier. The views. The setting. The staff. All exceeded our wildest dreams. Montreux is amazing. And we will definitely be back to the Eden Palace.