Hôtel Eden Palace Au Lac

Absolutely stunning hotel & property right on Lake Geneva with breathtaking mountain views. The property, the reception, the lounge areas, the room, the huge bathroom and spacious balcony were all so beautiful that words cannot describe. Such big balconies and bathrooms are rare in Switzerland. Only thing I was confused with is the balcony, not sure it was a shared one as it was too big but we did not have any guests in adjoining rooms, so we had it all to ourselves. Overall, this hotel with its beautiful property, stunning views and tremendous location (5 mins walk to Christmas market) was surely one of the best hotels I ever stayed in.

Our experience at this hotel in Montreux was extremely disappointing. The room service was unhelpful and unprofessional, and the staff showed no support when we faced a serious issue during our honeymoon trip.We lost our dollars in the hotel, and instead of taking responsibility or offering assistance, they simply directed us to a police station in a random city. Despite our efforts, we couldn't recover our stolen money, and the lack of concern from the hotel's side made it even worse. This was by far the worst experience we've had with any hotel. I would not recommend staying here, especially if you expect good service and support from the staff.

We enjoyed a sumptuous Christmas lunch with family at the hotel’s restaurant. Every course was superb, but the smoked salmon course and capon course were particularly succulent. The service was efficient and friendly and the Christmas decor was beautiful.

The fifth star is entirely earned by Andrew at the front desk, who really went above and beyond for us throughout our stay. He knows all the best places to go in Montreux, even when you arrive after most restaurants have closed but you are still hungry!! It is absolutely worth getting a room with a lakeview. Sitting out on the balcony for sunrises and sunsets is stunning. Our room was comfortable and we had AC (reading other reviews, maybe this is a new addition?) although this time of year it was cool enough we could have just opened the window. My only minor complaint would be that the shower is awkwardly set up with the showerhead on the side wall and lower than usual (my much taller brother in the next room over struggled with that). The hotel itself is located within walking distance of everywhere we needed to go (or from a bus stop when going further). Be prepared for some steep hills if not walking directly on the lakefront. Overall, we had a really lovely stay, and I would definitely come again if returning to Montreux.

The hotel has been built since 1900s, original with lovely lake view. Despite the rich heritage, I find it hard to appreciate the service. Reception desk was not respectful nor welcoming, surprisingly the worst attitude comes from the reception manager (he was wearing suit while others don’t). Super arrogant and unwelcoming. No ideas if this is the acceptable service/ attitude, or its because we are foreigners. We won’t come back for sure. There are plenty of other hotels nearby with long history, great proper hospitality.

Reception not the most friendly we’ve had. Parking was unavailable as well (possibly due to high season) even though we saw a few empty spaces 🤷 They give two bottles of water with metal caps without a bottle opener in the room. Reception was unfriendly about the fact and told us we should go to the restaurant to get them to open it. Expensive without breakfast, double bed was two joint single beds and entrance was very slippery. I do not recommend.

We loved it! Food, location, interior, view- everything. We visited last year when we were a family or 3. Pitty, there is no family suits so in this year as a family of 4, we would need to book 2 separate rooms however with 2 small babies we would be happy with 1 room and with the bed and an extendable sofa. We really felt sorry missing it.

Eden Palace au Lac in Montreux offers a stunning lakeside view with direct access to Lake Geneva and the Alps, right beside Montreux Casino. The hotel exudes historic charm with elegant decor, comfortable rooms, and a friendly staff. It’s ideal for those looking to combine luxury with breathtaking scenery. Perfect for a memorable stay in Montreux!