Juliet T.
Yelp
Stole $1,000 from me. Owner said nothing I can do about it. Criminal enterprise - be warned. POS hotel- linens smell like fish. Mice in walls. Construction going on all around it. No lift. Horrible rooms. Horrible place. Be warned!!
Hotel Eder may be pretty on the outside, and certainly located strategically in the downtown area of Munich, but the owner's ethics are criminal.
Given I was coordinating a a trip to Europe with my extended family, there were many moving parts, and at a point well before my scheduled stay, I realized I still would be in Prague on the date of my intended check-in, and in fact would not arrive to Munich until two days later. Naturally, I contacted Expedia immediately (who according to my chat contacted Hotel Eder) to inform them of my plans change, but due to their non-refundable policy, Hotel Eder refused to issue a refund for those two nights, BUT OK - the reservation was non-refundable (never again) ... and sometimes these things happen... c'es la vie ..
During the course of the conversation with Expedia, per chat w/ Hotel Eder, I needed then to confirm Hotel Eder would not cancel my booking due to "no-show" on date of my scheduled check in. Indeed, per Expedia, the hotel promised they would hold my room, and I could just check in when I got here two days later. After all, the room had been pre-paid for one full week.
However...... when I did actually arrive to check in to the hotel two days later as planned...the front desk clerk said due to my "no-show" (ugh--why do I waste my time..??) my room was no longer available, and naturally, they intended to keep my $1,000.
I expressed my dismay and consternation at the news, and so the clerk decided to peer a bit more deeply into his system, and wa-la, then stated he did indeed have a nice, quiet room in the *second building, though it was up two flights of stairs (no lift.. no offer to help carry bags.. FYI I'm 54 years old.... obviously no spring chicken..), BUT OK... sometimes these things happen... Indeed, I had booked the trip months ago and at this point, having just driven from Prague, I really just needed a bed to sleep in PRONTO.
HOWEVER, when I finally had climbed the two flights of stairs (which was really three..) w/ all my luggage (I had to make a couple of trips) and reached my room which overlooked an otherwise lovely court yard, to my HORROR, a large, noisy construction project was fully underway just below my room.. the raucous sounds of which (hammers, men yelling, machines, ladders screeching, etc..) only were magnified as they bounced off the walls of the courtyard below and seemingly directly into my very being. :(
I called the front desk and relayed the horrific situation, but again the clerk said sorry, my stay was non-refundable, and I should just wait until 6 PM (only two hours away...:/), when the work day would be over. (However, work would then commence again at 8 AM the next morning, he added. :/)
At this point, I immediately contacted Expedia and stated my position: when I had made *and paid for* the booking @ $1,000 US, it was "reasonable expectation" to assume that I would not be assaulted by construction noise during my stay (Otherwise, there were 100s of other hotel options); I already had lost $350 for two lost nights, and now, I would likely lose the balance, as I just could not stay here! I would have to make reservations elsewhere, and now, at the last minute to boot. Finally, having gone back and forth with the hotel, Expedia issued a $75 credit toward a future booking. (Woopdie doo.. though at least their gesture was supportive documenting my case.. so thanks, Expedia..
(?).
Once Hotel Eder gets your $$, there are no guarantees your stay will be peaceful, quiet or enjoyable. In fact, you may not even be able to hear yourself THINK. After the work crew left, some other people appeared in the courtyard to have a few drinks, and they sat around a table hooping and hollering until the wee hours of the night... :/
Sure, Hotel Eder offers a bed and private room, but APPARENTLY the AIR SPACE is ALL THEIRS, and they don't care HOW you enjoy your stay with them... or NOT. They have your $$, and that is the ONLY thing that matters to this "family" (-owned hotel). SHAME. BE WARNED. Do your research carefully and buy every Trip Protection you can. In the end, if you have to bail due to poor lodging conditions at this hotel, the extra $ spent will be worth it.
Oh, and when I finally did try to settle down and *maybe get some rest in preparation for my (projected) tedious day ahead, when I pulled up the comforter, it smelled like FISH. Also, there are mice scratching in the walls as I write this (will they stay there..? Or will they run across me tonight? :/) I AM ABSOLUTELY DISGUSTED w/ this place. If I could give it ZERO STARS (instead of one), I would. (I left the next morning to the tune of a $1K loss. Owner said too bad - and he kept my $. CRIMINAL.)