anyariv80
Google
Please allow me to spare you the terrible disappointment that this hotel will undoubtedly instill in you. This can ruin your trip, due to terrible customer service and entirely outdated and in terrible condition rooms and decor. I fell for the seemingly high star rating, promise of luxury, fantastic views, and desire for peace and quiet. I got none of it. We were just stopping for one night when making our way down the coast from visiting the Dali museum. We arrived late, at 8pm. It is now off season, so it was pretty empty, yet the price was way higher than anything else in the vicinity, I stupidly thought it meant this hotel offered better service. The man at the front desk checked us in while snootily boasting about their area and calling everything else in Costa Brava crap in comparison. This couldn't be further from the truth. We later went down to Tossa de Mar, which was way more beautiful and had more to do. This is near Begur, but it's not in the center, and it's a 5 minute walk to a tiny beach. There are no restaurants and nothing to do right near the hotel, if you want food or anything else, you'd have to drive into town. Though the hotel offers breakfast in the price, I would never eat here due to our experience with their "coffee". ||The decor of the hotel is gaudy early 90's meets 2000s edgy cool with zero style sensibility and understanding of what goes and what doesn't. They even threw in some shaker and Mediterranean furniture. The room had popcorn walls! The furniture was formica that was chipping in many places and oooold. The lighting in the room made it feel like a hospital or an insane asylum. The pillows felt like folded up clothing. They put us into the last corner room on the first floor by the road with early morning construction and a demolition of an old building next door. I paid for a sea view and got a glimpse of it through the tree. ||We missed breakfast in the morning by about 15 minutes. When we were checking out I asked the woman at the front desk if we could get some coffee. She told me we just missed breakfast but she went to the bar and asked the woman cleaning up to make us 2 espressos. I thought it was kind of her, until.... The espressos came out of an automatic McDonald's looking machine. They were pale with white "crema" on top, they tasted like water. I couldn't even drink it. I came back to the front desk to continue checking it at which point the woman said "so, you paid for the room, you just owe city tax and 2 espressos for $4 euros each". I said "excuse me? Did you just charge me for those 2 espressos that I thought were free?" She said "of course, you missed included breakfast, so I had to serve you and for that you have to pay." I said "usually coffee is included in every hotel, there was no coffee maker in the room, so shouldn't you give us some coffee on the house?" She said "that's not usual in Spain to give free coffee in the room." What?? At this point I got so angry, I couldn't believe this woman and her rudeness and audacity and lack of hospitality and customer service. We've been in multiple hotels on our trip in Spain and had a nespresso in every room we stayed, even a cheap hotel we stayed in had a coffee maker. But this "luxury" hotel couldn't even offer us free coffee. Not only that, but she didn't even warn us that the gross coffee she was about to make us would cost us 8 Euros! Not even a warning. We paid for the coffee and left, both with terrible feeling about the whole experience. This woman should never ever be in customer service. And this hotel needs a major decor and facility update.