Elena Vaynberg
Google
Disappointing Stay - Poorly Maintained and Chaotic Environment!!!!
I was very disappointed with my recent stay at this hotel. While the building itself has historical charm, it is unfortunately very poorly maintained. The common areas and rooms were dirty, and everything felt neglected and unattended. The breakfast was also a letdown - extremely limited selection and not up to the standard one would expect from a hotel of this category. What made the experience worse was the complete lack of transparency at check-in. We were not informed that multiple weddings would be hosted on-site during our stay. Loud music blared late into the night, making it impossible to rest — a major issue as I came specifically for a medical treatment and was hoping for a peaceful environment.
Additionally, the check-out process was chaotic. Only one staff member was serving a large group, and during this time, two older men aggressively cut in front of me in line. When I calmly pointed out it was my turn, one of them erupted in a frightening verbal outburst, even yelling at his wife. Shockingly, hotel security did absolutely nothing to intervene or support me or others in line. I am escalating this incident as it was deeply upsetting and unacceptable.
This stay did not meet even the most basic expectations for cleanliness, order, or guest safety. I sincerely hope management addresses these issues so future travelers don’t face the same experience.