Hotel Elcano Acapulco

Great view at great prices. The staff is super polite and helpful. Rooms were dated, but they added to the old timey charm. My only complaint is that they closed the pool at 9pm when so many people were enjoying it. People escaped the city to enjoy the water, and they end the fun early. Maybe 11pm should be an acceptable time, when the bar closes.

Great place very close to the beach. Service very nice, polite and helpful. The rooms are very large and pleasant, and additionally each has a view of the ocean. The pool water is warm and the pool is close to the bar. The bar has a very extensive menu and plenty to choose from. The food is very tasty and varied. I definitely recommend this hotel.

The room is are very old, no maintenance! The room smells fungi and musty and mod. The shower is very old and once you want to take shower, the water stuck in the bathtub! The restaurant has very low quality food, the food is not fresh, I do not recommend this place. The only positive point is that rooms are big and facing the ocean and the hotel has its own beach. But you have to be outside of the room to enjoy your stay. Also good to point out during the night it is too crowded and noisy, you cannot sleep due to the sound. The back of the room is facing the busiest street in Acapulco, very hectic.

We were upgraded to a larger and very pleasant room. Very clean room but in need of modernization. Well secured environment. Comfortable bed. Impressive view over the whole bay. Large swimming pool, private beach accessible for free and almost empty.

I will start off with the positive and give 5* to the 3 waiters in the Bambuco Restaurant. David M who has always made my previous visits to Hotel Elcano Bambuco Restaurant a lovely experience in dining. David is a personable, pleasant young man and speaks excellent English. This visit in January I also had the pleasure of being served by Rigoberto who is pleasant and speaks English. And I can not forget to thank the pleasant Pablo at breakfast who always with a smile would bring over when ever he saw me two Concha (delicious sweet breads). Pablo also speaks English so he was the only one at Breakfast that knew what kind of bread rolls I wanted.||I booked an all inclusive package with Sunwing Vacations to Hotel Elcano from January 11 to 18 and stayed in room 815. I am sure the Reservations Manager and Director of Hotel Elcano knows who I am and did not really care that they might lose me as a returning guest. ||One of the many reasons I returned to Hotel Elcano in the past is because I enjoyed having the choice of Buffet or Set Menu at Lunch and Dinner. I also enjoy their food, their wonderful presentation of their dishes and their excellent service by their waiters when I order from the set menu. ||This trip in January I was told by the Hotel Elcano Reservation Manager according to this years contract with Sunwing, Hotel Elcano has arranged for all meals to be buffet unless the hotel does not have many guests on specific days then it will be Set Menu. I told the Reservation Manager that my contract with Sunwing is still the same indicating lunch and dinner buffet or set menu. I even had a copy of my contract with me of what is included in my all inclusive package that I purchased through Sunwing. I was told by the Reservation Manager that it was Sunwing responsibility to inform their customers of the change and I would have to speak to Sunwing. So I made a complaint with Sunwing Representative onsite in Acapulco and I was told I have to speak with Guest Services Desk at the resort, since this is internal resort information that has to be managed with them. What a disappointment! This really ruined my enjoyment of my stay at Hotel Elcano. Hotel Elcano also changed their Dinner Hours which was only available from 7:00pm to 9:00pm. Sunwing website indicated the Dinner hours are from 16:30 to 22:00. The limited Dinner Hours set by Hotel Elcano for Sunwing guests became a big inconvenience for me. Because of the limited two hour time frame to have Dinner at the hotel denied me the opportunity to arrange other activities in the evening to enjoy in Acapulco. ||Whoever is familiar with Sunwing knows who is at fault and I know there were other complaints at other resorts in Acapulco with similar situations having problems getting what they paid for. I feel though that Hotel Elcano could of rectified the situation at the moment since this was my third visit to their hotel.

This is a hotel where I stayed as a child 50 years ago. Well something’s in the rooms have not changed. Everything is old and clunky and either doesn’t work or works in a suboptimal way. Example: the toilet paper does not stay in place as the holders are too old and the management too careless to fix them. Everything in this hotel is careless. The service is horrible and outdated. Makes you feel like a 2 star hotel. Amenities are non-existent and if you dare to ask for say, a toothbrush they frown upon you like if you come from outer space. They do have the best real estate in the bay and the best views, but it is truly a place to avoid.

Rooms are very rundown with old furniture and they don’t look clean at all. Bathroom was dirty. I was switched from floor 7 to floor 1 where that floor level was redone but OMG the beds were like sleeping on a hard rock, so painful to sleep. I will never stay there again. The service was amazing but to me sleeping in a comfortable bed and clean room is my priority. The only bad experience with an employee was on my check out bcuz the front desk guy was very rude about me not having the pool towel card. I explained to him that when I got the towel the person did not give me the card back and he said that would never happen because they don’t keep them. I explained to him that it did happened and he wanted me to pay $300 pesos for a old ugly towel and said that I needed to go get the towel from the room and take it to him, I denied to do that because i was not told I needed to turn in the towel on check out. Anyways other then that every other employees there were great people. But the rooms are not nice if it’s not 1st floor but the beds are horrible… well if you like sleeping on hard beds then it’s ok but for me I will not stay there again.

The best experience in my life. when my family and i arrived at the hotel, we fall in love of the place architecture and close it was to the sea. when we entered the employees were so warm and friendly, they treated us in the best possible way. I loved the food, the buffet had a great variety of seafood it was so great, also the pool was amazing and there were very entertaining activities Overall enjoy my visit was a great service, the view of the sea was incredible and of course the people who attended us were incredible. I will be back someday. I loved it. (Tarea de ingles)