Hotel Elena Único

😊: Except the check in lady (late check in at night / evening ) and the guard on duty on that day Other staff were nice. 😢: First the staff who check us in was very unwelcoming, made a mistake about the price of the room , refused to speak English and moreover gave us the wrong type of room . Problem was not resolved and she couldn’t care less . She had a awful attitude Room was very small and double bed was tiny Breakfast as other said was a joke . We left and instead of extended found a nicer place for a similar place in a better area..

😊: Location. 😢: No parking at property, à valet takes the car to a parking lot nearby, and from what I understood there’s no car service after 11pm The rooms had patio windows so no air running really. Window open or close we hear everything going on in the hôtel so quite noisy to have a good night sleep. The toilet smelled so bad even with the door closed I could still smell the smell of sewers.

😊: Great location and wonderful staff. The simple breakfast is a good way to start the day. Lovely area to relax on the roof.. 😢: Sheets / towels could do with replacing as they are old..

Great location and friendly staff. Good outdoor space and light breakfast which was perfect. The sheets and towels may need updating but clean otherwise.

😊: Value for money was outstanding. Location was great. 😢: Was a bit noisey one night due to a party over the road.

Worse place ever, they make withdrawals from your bank Account, with the pretext that you did not show up for the reservation, but it should be noted that I went two hours in advance and the employee told me that there was no reservation at all, they deserve a lawsuit for defamation, and damages. I have communicated and no one solves anything, they should train their employees better, they have cameras so the video should exist where I show up two hours in advance.

The room was weird - it had no windows to the outside (despite that fact that we had booked a balcony room), was very humid and the pillows seemed to be made of plastic and made noise when you lay on them. Lots of light comes in from the hallway and the staff make noise downstairs until late at night. The breads at breakfast were stale. You could surely get better accommodation for this price. On the good side, it’s close to the central square and the showers are powerful, the staff helped us with booking a taxi.

Great location next to the central attractions and price was very competitive but you get what you pay for: - the hotel located in an old historic building but the room templates do not respect original plan and design. I felt bad that the building was massacred in such way. - it can get very cold and humid, and since there is no heating, you pretty much feel like you are sleeping outside in a shed. Rooms smell bad (like soggy bed sheets) and also lack a lot of typical hotel details. - there is a VERY loud bar that is open till the early morning right across the street so do not expect to sleep well. - staff clearly went through my staff and felt like they never learnt about hospitality. Could be a great luxury hotel but I guess the owner just left it to managed to their nephew or someone who does not know how to accommodate the guests.