Olha Malik
Google
We recently stayed at this hotel in Ribes de Freser, booking two separate rooms for ourselves and our children. Overall, the hotel is of high quality, with a warm, cozy, and fairly luxurious atmosphere. The rooms were well-renovated, clean (for the most part), and incredibly comfortable.
One of the highlights of our stay was the private jacuzzi in each room, as well as the rooftop jacuzzi with stunning mountain views. Spending time there was an unforgettable experience! Each room also had its own breathtaking view of the mountains, making our mornings and evenings truly magical.
The hotel restaurant served tasty food, though the variety was somewhat limited, especially for those with dietary restrictions like myself. Unfortunately, there were no gluten-free options, which meant I had very little to choose from.
While I enjoyed nearly everything about our stay, there was one major disappointment. Upon arrival, I noticed that the bathroom in our room hadn’t been properly cleaned. The jacuzzi still had long, foreign hairs in it, which was very unpleasant. I went to the reception to request a proper cleaning, and we left the hotel for a walk. However, when we returned, it became clear that the staff had only rinsed the tub without removing the hair. I had to clean the jacuzzi myself, which was not how I wanted to start my stay.
This incident nearly ruined our otherwise lovely experience. Despite this, the quality of the hotel and its amenities were excellent, and I would still consider staying here again if cleanliness could be guaranteed. The views, cozy rooms, and rooftop jacuzzi are hard to beat!