Hotel Emporio Veracruz

Excellent hotel, in a well maintained state, at a superb location by the Malecon, at a walking distance from nice restaurants , the Zócalo, the aquarium, the beach, etc. Rooms are very nice and clean, all with A/C and large enough. The three pools are very clean and warm (there is one that's under a roof for windy/rainy days) and it is a big enough to host all guests. They are very safe for kids. You can eat and drink by the pools. Personnel is very kind and professional. Highly recommended.

We were happy with the rooms which were clean and comfortable.They have a decent pool area and my room had a good harbour view and very quiet ACs.||While the food in the restaurant was ok the.service was poor. Dishes were missed and drinks delivered haphazardly, sometimes after we finished eating. You are better off dining out or snacking at the bar.

Experience has always been excellent. Staff is amazing every time I visit. Jose and excellent employee helps above and beyond. Even before I arrive i can contact Jose and he will help with any questions or issues I might have. Excellent place and staff.

Positive: Staff were very helpful, hospitable and friendly. They went out of their way to make our experience wonderful. Breakfast buffet was impressive. Negative: The shower door wouldn?t close all the way, and there were no hooks or towel bars outside the shower. The bathroom floor was dangerously slippery when wet. The staff provided extra bath mats at our request.

Positive: The location, staff was always helpful, definitely we loved the pool, it has 3 one is on maintenance but there are 2 more. Negative: Water in the shower takes so long to get warm, mini fridge didn't cool off enough it looked old.

This hotel is really noisy, next to the Plaza where they have the events. We couldn´t rest till late at night. The music next to the pool was also outrageous and they refused to lower the volume. |No coffee for the coffemaker and the bathroom didn´t work properly. I think it´s about 3 stars, not 5 anyway. |Other than that, is location is very good.

My husband and I chose the Hotel Emporio Veracruz for a few days of exploration in a new (to us) city. It was a really good choice - great location and helpful staff. The views of the harbor are lovely and the downtown is very convenient. We'd certainly stay here again!

The experience with reservations staff eliminates the appeal of coming here. When calling via phone, someone does answer right away, but after getting transferred to reservations, I am either hung up on, or no one answers. This is with calling several times on Wednesday and Thursday, during normal business hours. Additionally, the staff on the Whatsapp channel does not respond, either. With regards to the rooms, my experience has been they are clean, with above average appeal for the area. The main restaurant is definitely the high point of this establishment. However, even with these high marks, the reservations staff experience is enough to deter me from another stay AND provide me the motivation to warn anyone else before deciding to come here. Think about that carefully if you are considering staying here.