Hotel Encanto de Las Cruces

Nice location. The hotel is beautiful. The southwest theme is carried throughout thefacilityl. Our king room was spotless and elegant. The bed was one of the most comfortable that I have ever slept on. The rooms are beautifully decorated. There is a restaurant on site, but hours are somewhat limited, especially on Sunday. Pool area is very nice and clean. No fridge or microwave in room, but if restaurant/lounge is open that isn't a problem. It's a pleasure to walk around the property. Not too pricey for the experience.

Came to hotel encanto from Miami Florida to visit family. Came to mezcla last night to have dinner! It was amazing! Josh (the chef) is amazing! Came to cantina this morning and was greeted by max. Max and I talked about art, work and life. Max even got a couple of paintings that I did!❤️ Max made me feel just like family and like I’d known her for years. We definitely will be coming back but the reason the review was 4 stars was because of the the outlet in the bathroom did not work and the ironing board was broken as well. The 2 irons in my son’s room were broken as well and we had to get a 3rd iron finally that worked. Also the lights in the rim are very dim it makes it hard to see anything. Other than that the customer service max gave was 5 stars and definitely made it feel like a resort. We will be coming back thank you Max, Gabe and Josh!

The hotel is beautiful and our stay was wonderful. We did run into a complicated situation on Sunday morning as we decided to enjoy brunch close to 11am. Realizing the shift change restaurant policy we were initially disappointed as we arrived. However Shannon compassionately took ownership and assured us we would be taken care of. She was accommodating and gracious. The food was excellent and we took the time personally thank the chef, Jacob, for his effort and willingness to also accommodate our situation. Max came over to greet us and reinforce the Hotel’s commitment to hospitality and prioritizing their guests. We left feeling appreciated and welcomed. ||Thank you for employing such caring and capable people to help take care of your guests. We plan to visit again as well as other properties throughout NM. 🤩

Friendly staff Friendlier Mosquitos 🤣 We absolutely loved our stay at this hotel especially since we upgraded our room tothe terrace pool room. The staff allowed us to check in early and we immediately took part in their pool and hot tube which is AMAZING. The mosquitos were not messing around but that's what you get in NM till it gets cold. The ambiance was so relaxing and probably what also called in the mosquitos but if you come prepared it wont be a problem. We will be back again very soon and highly recommend this hotel. In my opinion I will never boom any room other than the Terrace Pool room!

My wife and I want to express our deepest gratitude and appreciation for a job well done above and beyond our expectations!! We decided on Hotel Encanto as our wedding venue with hotel stay. We began our wedding planning experience with Jesse Lopez who did a phenomenal job to initiate our wedding vision and planning. He transitioned to his own venue decoration business, but remained an integral part of our wedding planning throughout. He handed over the reigns to Noemi Morales, the incoming Events Coordinator. She did not skip a beat in continuing our vision. She also performed a phenomenal job to complete our wedding planning and execution. She was attentive of every detail we discussed throughout the process, and did not miss anything. She is highly commended for her commitment and dedication in going beyond the performance of her work!! Her attentiveness, care, genuineness, and charismatic personality will forever be appreciated in our wedding planning journey! The culmination of her efforts were evident the moment we approached the entryway and front counter. Jonathan, the concierge, set the tone for our stay with his friendly and helpful reception. The friendly staff warmly welcomed us as we made our way to our room. From the moment you approach the loading/unloading area you appreciate the architecture of the hotel. It is gorgeous and inviting, representing Las Cruces at it’s finest! The accommodations were luxurious. The rooms were quiet and clean, having all the desired amenities. The bed was so comfortable. We made our way to the venue while our guests were relaxing and warmly tended to at the Mezcla Lounge during cocktail hour. We made our way to the grand moment of the reception area. WOW, WOW, WOW!!! Words cannot describe the glamorous, breathtaking beauty, reflecting the attention to detail brought to fruition by the efforts or Noemi and Jesse!!🙌 We were so touched and filled so much emotions to see everything executed exactly as we had envisioned it to be!! The seating, tables, placements, decorations, lighting, music, ambiance..everything was perfect!! The staff, led by Max, was amazing and attentive all evening! The food, which everyone will always talk about for years after the venue, was so delicious! Our compliments to the chef and everyone working the kitchen! The following morning we and some of our guests were tended by Martha and banquet staff at the Mezcla Room for brunch. The professionalism and hospitality continued with their service. Fittingly, Jonathan was there to greet us and provide his assistance as we loaded and departed. We will forever be grateful and will remember the great hospitality and service we received by Noemi and all the hotel staff!! Our wedding reception dreams came true!! I constantly travel throughout the country in my employment. I can, without question, state that of the numerous hotels I have ever stayed at, to include 5 star hotels, no one compares to the hospitality and professionalism of Hotel Encanto in good ole Las Cruces, New Mexico!! Outstanding!! ⭐️⭐️⭐️⭐️⭐️+++++||Lupe & Rosa Garcia (La Rosa de Guadalupe 🌹)

The Lobby and Pool Area were beautiful. By comparison the room felt little underwhelming. The bed and bathroom were nice but the room didn't have its own AC unit so it took some time to cool the room via thermostat. No mini fridge in the room but it did have its own coffee maker. The friendly welcome and help I received from Selena made the stay easy and relaxing

This place was great and we enjoyed staying here. The pillows were not the best and the room was really dark due to the lighting. The rooms were nice and the courtyard area was amazing. The night life scene around the pool area is so beautiful.

This hotel is absolutely gorgeous. The rooms themselves are okay. Comfortable beds, clean rooms. The patio, the bar, the restaurant, the lobby…. Stunning! The staff is wonderful and so welcoming!! Breakfast is always delicious and the drinks are delicious!!! I stay here at least once a month!!! 💜💜💜