Hotel Encanto de Las Cruces

ax was incredibly helpful during our sales meeting at Hotel Encanto. They were professional, attentive, and made sure everything ran smoothly from start to finish. The responsiveness and willingness to accommodate our needs made a big difference in the overall success of our meeting. We truly appreciate the support and would highly recommend working with Max.

The grounds and interior decor is awesome. I really like that part of my stay. The room was pretty basic. They were understaffed on Thanksgiving - it took 30 minutes to get a drink, and when my Gf went over to Ashlee to let her know how long we've been waiting, as other people were being served, her retort was, "Maybe this isn't a good fit for you." I'm thinking that job may not be a good fit for her. *Also expect random charges on your card that they don't tell you about, nor provide a receipt. When I called (twice) about the charges, the front desk was very dismissive. I like the hotel, but the current customer service people should be reminded of their job description.

Friendly staff Friendlier Mosquitos 🤣 We absolutely loved our stay at this hotel especially since we upgraded our room tothe terrace pool room. The staff allowed us to check in early and we immediately took part in their pool and hot tube which is AMAZING. The mosquitos were not messing around but that's what you get in NM till it gets cold. The ambiance was so relaxing and probably what also called in the mosquitos but if you come prepared it wont be a problem. We will be back again very soon and highly recommend this hotel. In my opinion I will never boom any room other than the Terrace Pool room!

I contacted the hotel to get pricing on a Quinceanera for my daughter. It took several days to be able to talk to somebody and several more days to receive an email with the proposal. Hotel Encanto was willing to waive the venue fee as long as we spent a minimum of $9000 on food and beverage. I could not believe it. Even if our 120 guests stuffed their face from arrival to leaving and drank until they were passed out on the floor would we even come close to spending $9,000 on food and drinks. So anyone searching for a venue, beware of this kind of stupidity at Hotel Encanto de Las Cruces....

Just had an amazing stay at a hotel with the best atmosphere and top-notch service! If you’re looking for a getaway that feels like home with a touch of luxury, this is the place! Highly recommend!

The Lobby and Pool Area were beautiful. By comparison the room felt little underwhelming. The bed and bathroom were nice but the room didn't have its own AC unit so it took some time to cool the room via thermostat. No mini fridge in the room but it did have its own coffee maker. The friendly welcome and help I received from Selena made the stay easy and relaxing

This place was great and we enjoyed staying here. The pillows were not the best and the room was really dark due to the lighting. The rooms were nice and the courtyard area was amazing. The night life scene around the pool area is so beautiful.

This hotel is absolutely gorgeous. The rooms themselves are okay. Comfortable beds, clean rooms. The patio, the bar, the restaurant, the lobby…. Stunning! The staff is wonderful and so welcoming!! Breakfast is always delicious and the drinks are delicious!!! I stay here at least once a month!!! 💜💜💜