Hotel Es Port

The hotel is located perfectly to walk to everything in Port de Soller where there is a huge selection of restaurants, shops and bars. ||The property itself is magical with so much history, the interior is well decorated and dressed. So many lovely touches around. We were given a warm welcome by Maria who showed us around the hotel and to our room, which was spacious and bright with a lovely balcony overlooking the gardens and sea. The cleaner who looked after our floor was brilliant and very thorough, keeping the room spotless. ||Overall we thoroughly enjoyed our 5 night stay and would recommend it highly, however would point out that breakfast isn’t a particularly nice experience. The staff are rude, unfriendly (with the exception of Nicholas) and make you feel most unwelcome. Such a shame as Hotel Es Port has the potential to be perfect with a few tweaks.

The hotel building was lovely and decorated in keeping with an old olive mill. The bedroom room was always cleaned beautifully every day and was very comfortable. The hotel grounds are huge with several different areas to sit in. We had a double buggy for my daughter’s twins which made moving around tricky but doable with two lifts. The breakfast was superb with an excellent selection. Staff were friendly and helpful. The location is very convenient.

Beautiful hotel and grounds, yet so close to the main promenade in Port De Soller. Our first room was in the tower at the very very top, and even though we are both mobile and fit people, we found the narrow, no railing spiral stairs to be a bit much. We counted 46 steps to our room. The hotel did switch us to another room, in one of the smaller buildings on the property which was very nice. This hotel is like a Mediterreanean Villa and the pool area and poolside restaurant are wonderful You feel like you are in an Oasis and then just steps away from a bustling town - so super convenient. Parking was on site and fantastic and also free! My only complaint at this hotel is that some of the staff at reception as well as some of the staff by the upper bar were not the friendliest especially when we didn't want the tower room (which they said was an upgrade - but really wasn't in my opinion). Other than that I really liked this hotel. Breakfast could be busy some mornings but that is to be expected in a buffet setting. Overall I would definately return. Best hotel in Port d'Soller in my opinion.

The hotel is in a superb location, being close to the beach and the main bus routes. Rooms are a good size, and housekeeping is daily and very thorough. Spa is good size and lots of treatment options. Breakfast is a good selection. One negative is the evening buffet. Service is chaotic, and one night, I was asked for my room number 4 times. Should be slicker for this standard of hotel. All in all good place to stay.

The hotel is absolutely beautiful and as others have said, is an oasis tucked away in breathtaking gardens, yet only a few minutes walk to the sea/beach. The history of the building and exposed features make this place a real gem. ||We had a room in the newer building, which was spacious and had great views over the mountains via the terrace. Having seen the other rooms in the old building, I’d recommend those for their character. The room we had had a few issues, the main ones being unsafe loose floor tiles and an ant problem, which didn’t feel very clean as they were across the floor and in the wardrobe. A mirror would be useful over the dressing table. ||Breakfast was good for a buffet, with lots of options and a pretty outdoor terrace to enjoy it on. Tea/coffee service wasn't always consistent but not a big deal. ||Amenities were great including the main pool and spa pool. Ping pong is included. Tennis felt expensive so we never played, it would be better to price it a little lower with being a guest of the hotel.||Car park was super handy and easy to use. ||Location is incredible and gives you access to the port. ||Plenty of sun loungers, so you never have to worry about having somewhere to relax. ||Certain details on the information card are out of date, including the time the lifeguard is on/to be able to get fresh towels and that you need a reservation in advance for the evening restaurant. We found this out the hard way where the staff made us asking the question of any tables uncomfortable. We did say it’s not a problem if it’s too last minute but the tension wasn’t a great experience. A similar experience happened at the pool bar. My partner waited to be served at the bar for a while, to then be told that someone would come to him if he sat down. This didn’t happen and we watched new arrivals get served over us. He went back over and was again told someone would come over. It had been 30 mins of waiting to be served when someone was made to come over by the bar staff. I had a few questions on the menu, to which the staff member rolled their eyes and was rude throughout. The interaction tainted our stay but we were glad we were checking out this day following this. ||I wish I got the name of the lady who worked in the main restaurant and bar – a credit to the hotel in her demeanour – polite, warm, genuine and friendly. Her professionalism was a stark difference to the negative experience at the pool bar/reception. ||A mixed stay but a truly stunning hotel. ||Hotel 5/5|Room 2/5 (broken/slippy tiles and ants)|Amenities 4/5|Food 4/5|Service 2/5|Location 5/5

Just spent 6 nights and had the absolute best time. Such a beautiful property, great service! Relaxing pool with plenty of lounge chairs. Breakfast had so much to offer and loved the large pot of coffee given. Spa had a lot to offer. An absolute gem in a darling town. Highly highly recommend!

The hotel itself is a beautiful building with a lovely spa, and picturesque grounds. The location is fantastic, just a one-minute walk from the port, making it ideal for exploring the area or enjoying the waterfront. We've stayed here for two consecutive years, but sadly, it's the staff and the breakfast experience that have let us down both times.||In our first year, we noticed a dead bird in the courtyard and reported it to reception. Despite reminding the reception staff multiple times, nothing was done, and guests continued to have to step over it. This lack of attention to detail was disappointing, but we decided to give the hotel another chance.||This year, we booked the Grand Suite (Room 508)—the most expensive room in the hotel. The room itself was wonderful, with its own lift into the room, spacious, and beautifully appointed. However, our breakfast experience soured the entire stay. Every morning, we were greeted by Lena, the rudest maître d’ I’ve ever encountered. She insisted on squeezing five of us around a table meant for four, despite there being empty larger tables available. Her dismissive attitude continued throughout our stay, and despite bringing the issue up with Lena herself and reception multiple times, nothing was done. At one point Lena muttered "Pathetic" under her breath.||The level of customer service is shocking. Even after sending emails and speaking to reception directly, Lena’s rude behaviour at breakfast persisted. To make matters worse, simple things like asking for items to be restocked at breakfast were constantly met with reluctance or ignored.||After this experience, we cancelled our booking for 2025. ||Instead of asking why, the hotel simply acknowledged our cancellation without any concern or follow-up. This lack of care for their guests speaks volumes.||It's a shame that such a beautiful hotel with so much potential is let down by poor service and staff who don't seem to care about their guests. Unfortunately, we won’t be returning.

It was the last week of the season and I travelled with a hiking group. The inside wellness area is clean and the treatment I had was pretty good. My room in the old part of the house was a nice one but had always a damp feeling as November's night's humidity could be felt in the room. Neither the A/C nor the towel heater in the bathroom produced heat (acc. to the reception staff, too early to start ????) A portable little radiator was offered and used instead. The construction's work at the oudoor pool started 1 day after arrival with loud noise. As the hotel apparently closed down their business the week after, I wonder why they couldn't start with the renovation accordingly. For dinner there was a starter and dessert buffet offered and the main course to be ordered à la carte. As I'm not up for starters and dessert, I can only judge the main courses and it was below average if it comes to quality and appearance. The service was overwhelmed with such a big group. And if all challenges they faced if it comes to take drink orders can be blamed on the new app used, I can't judge, but one staff took the orders and another one delivered and it was most of the times a joke to watch the discussions and time it needed. The main course food was always a kind of "surprise", either poor quality, no consistency (one day the meat/portion was double the size then the day before), the Paella looked on all plates different too, from hard boiled rice, to brown/orange colors, the quantity of e.g. mussels varied from 1 (for decoration?) to 6 on each plate, the pasta with seafood lacked the seafood (processed crab meat and 1 tiny shrimp only). Usually I'm not that picky but a 4* hotel should do better and as they deal with hiking groups all over the year I hope they're capable of. I've stayed in this hotel before and had chosen it because of my good experience, even recommended it to friends. But this time I was really disappointed.