Chotika H.
Google
I rarely write Google reviews, but I felt future guests might find our experience helpful.
My partner and I chose to stay at this hotel because of its strong ratings and convenient location. We stayed for two nights, and during that time, we both experienced symptoms such as frequent sneezing, a runny or stuffy nose, itchy eyes, sore throat, and skin irritation/rashes.
Unfortunately, on our final day, we discovered visible mold in the bathroom (see attached photos for reference). We checked out at around 05:00 and did not feel confident that reporting the issue to the front desk would lead to any action, unless it was escalated directly to the manager, who unfortunately, did not appear to be present at the time. Instead, we chose to email the hotel team to highlight the issue and its severity, as mold poses a clear health and safety risk and is not something one would expect at a hotel of this standard. This discovery left us extremely disappointed, as it affected not only our comfort but also our well-being.
The purpose of sharing this review is not to harm the hotel’s reputation, but to raise awareness and ensure that the issue is addressed to prevent it from impacting future guests. The response from the Front Desk Manager stated that the hotel is currently undergoing renovations. While we understand this, it does not excuse neglecting basic standards of cleanliness and hygiene. Considering the circumstances, we felt the response and compensation offered were inadequate. We sincerely hope that future guests have a better experience and receive fairer treatment if similar issues arise.
On a positive note, we would like to thank the hotel staff, who were attentive, welcoming, and ensured a smooth check-in and check-out process. We have nothing but praise for their professionalism, which was genuinely appreciated.