Hotel Europa

Our stay at Hotel Europa in Madrid from November 26 to December 2, 2025 was truly exceptional. From the moment we arrived, the hotel staff impressed us with their courtesy, warmth, and deep knowledge of the city. They went above and beyond by helping us with sightseeing tips, restaurant recommendations, local attractions, money exchange, and even arranging tickets for unforgettable Flamenco shows. Their assistance made our visit smoother and far more enriching. Almost everything was walking distance from out hotel. We were brave enough to take the metro train to the Real Madrid Football stadium with their help. The cleaning staff was equally outstanding. They were always mindful of our timing and ensured that our room was cleaned at the most convenient moments. Each day, we returned to a spotless, fresh-smelling room, which made our stay even more comfortable and relaxing. We were also extremely grateful for the pre-paid taxi reservation they helped us arrange for our early morning airport departure at 4:45 a.m.—a crucial detail that ensured we made our flight on time without any stress. After long days of walking and sightseeing, the hotel’s restaurant became one of our favorite conveniences, offering delicious meals just steps away from our room. Overall, we would happily give Hotel Europa, its service, and its prime location a full five-star rating. We had a wonderful stay and would enthusiastically recommend this hotel to any friends planning a trip to Madrid.

Fantastic stay! We will definitely stay again. The only difficulty we ran into was that the WIFI was down most of the two days we were there. I had work that I *had* to get done for my job, and I was forced to put my U.S. phone on data roaming and use it as a mobile hotspot so I could complete and transmith my work. I'm not looking forward to the phone bill.

Hotel Europa was the last of eight hotels on my 5-1/2 week trip with my sister. We were more than happy to find it extremely comfortable, exceptionally clean and with great service. Also, unlike many hotel restaurants, we found the food good and prices fair. The location is also fantastic. However, a word of warning to travelers: though it sounded like a good idea to be on the edge of the Puerta del Sol, it put us in the heart of a very busy city, especially on Black Friday weekend. The crowds and the noise from the square were consider considerable. Still, the room was quite well insulated and it didn’t keep us from enjoying Hotel Europa. The value was great. I would definitely consider booking again.

This is a quite nice hotel in a fantastic location for a good price. I only ding it a star because the internet connection was iffy, and the sheets were washed with a very fragrant detergent and my wife is sensitive. If you have a sensitive nose it can be an issue. But the staff was great and it was otherwise a lovely room - we had an inside room witn no view, but that also meant we had zero crowd noise, which was a bonus.

I stayed at this hotel in two opportunities during this fall. I loved it: excellent location, hotel staff was professional, kind, knowledgeable of the area and public trasportation within the city and going out of Madrid. hotel was impecable, even though it’s an older building every thing was taking care and maintained. I will stay at this hotel again and of course I recommended.

Love it!! Highly recommend this hotel. Very centralized, everything is walking distance. Very friendly staff. Could get a bit noisy at night, but still a great place. Very safe area.

The Hotel Europa is a fantastic hotel in a great central location.||The staff are friendly, always welcoming when arriving at the hotel, be it checking in or arriving back from a day out.||The hotel is clean and well maintained.||The bed and mattress were really comfortable and we both enjoyed excellent nights sleep during our stay.||The daily room service was very good, the person servicing our room was excellent.||One blot on our visit was a visit to the hotel restaurant - we visited once when I was feeling unwell so didn't want to go out of the hotel - it was our one and only visit. We literally felt invisible, there waiter seemed uninterested and we felt very unwelcome.

I recently stayed at Hotel Europa in Madrid, and overall it was a wonderful experience. The hotel itself is beautiful—elegant, clean, and very well maintained. The location couldn’t be better, with easy access to major attractions, restaurants, and transportation. The service was excellent throughout my stay; the staff were friendly, attentive, and always willing to help. The only small disappointment was that I had requested a room with a view over two months in advance when I made my reservation, but unfortunately that request wasn’t fulfilled. While it didn’t take away from the quality of the stay, it would have made the experience perfect. Despite that, I would definitely recommend Hotel Europa and would happily stay there again.

Great location; clean, serviceable room, short walk to Metro; helpful knowledgeable front desk staff. we only ate here once- breakfast buffet was great and they even had gluten free croissant for me! I would stay here again if I ever return to Madrid.

Very cozy- excellent service- comes with breakfast and conveniently close to downtown area. Restaurants all around. Highly recommend if ur in Barcelona to stay.

Location location location. This was another Rick Steves pointer. In addition to the book, he mentions it in the show. It's right near the Puerto Del Sol metro stop in Madrid's version of a much larger and pedestrianized Times Square. A mayor nicknamed "The Mole" did multiple "big digs" which put the traffic underground here, and in much of the city. It makes for a great walking city (unlike, for instance, Rome, where you often feel woozy like you were sucking exhaust fumes, because you are). The outward looking rooms are likely fine for people watching, but have to be noisy. The interior rooms are on a small courtyard and silent. The small restaurant was good, but with a limited breakfast selection. Tables outside for scoping the crowd. They are clean freaks. One morning I found people on ladders all over cleaning the place. Hot consume in the lobby was nice in January. The staff were all friendly and helpful. This is also the starting point for the excellent (and free) Rick Steves Audio Europe phone app walking tour of Madrid.

We only had 2 nights in Madrid so we wanted a location that was close to the sights. Pros: Center of the city, you can walk anywhere from here. 5 minute walk to Mercado San Miguel and a 10-12 minute walk to the Royal Palace. Tons of places to eat and shop nearby. Price per night was great and the place was super clean. Cons: The beds were a little hard and the room had this bright flashing light thing attached to the smoke detector. They start cleaning really early, like 8:00am and they're noisy when doing so.

Yeah, so, cockroaches in the room. Called front desk to clear them. Did so, but wouldn't change our room. Then at check out they tried to charge us for the phone call down to the front desk regarding the cockroaches. Oh, also, behind our toilet there was a door/window that opened to what I am assuming was an abandoned elevator shaft? No apologies, or discounts either. Oh! No AC either.

Pros: Great hotel just steps away from the heart of Puerta del Sol plaza Great, nice staff at front desk, helpful to our English speaking family Very close to everything Good A/C Very clean Wifi free Quiet courtyard facing room in that we never heard the 24 hour crowds outside our hotel Mini-refrigerator in room Decent breakfast in hotel (per US standard) Cons: Small rooms Thin walls to hallway outside door Staff cleans thoroughly and early! Noisy! Beds were hard-ish Overall: would highly recommend doing, price competitive but this has best location, we did not need to rent a car

Great location on a side street off Puerta del Sol and walking distance to everything, even to the 3 main Madrid museums. All rooms are quiet, even those facing the Plaza, because of the thick double pane glass on the windows. There's also a metal shade that you can roll down to darken the room. The whole place is sparkling clean. Their coffee shop serves a cafe con leche and a croissant at the counter for 2.2 euros, and opens early. You can catch the tourist bus and also grab a taxi across from the plaza. Puerta del Sol is craziness and it's fun to watch all that's going on even late into the night because Madrilenos never sleep! The hotel staff will reserve a taxi to take you to the airport in advance. Best to let them know the night before you leave. The cab will pick you up at the hotel's door at the time you specify. The only drawback to this hotel are the hard beds and pillows. Kind of uncomfortable after walking around Madrid for miles sightseeing, so 4 stars.

All I wanted was a nice meal instead I get a horrible experiance. I ate at a hotel because I thought they would share a good knowledge on Coeliac Disease. The waiter seemed to know and rejected looking at my leaflet. I ordered a Vegetable Soup however when I got it, it was awful, it had no flavour and was just vegetables floating in water. That was 8.50€ as well what was terrible considering how bad it was. I actually asked to not pay for the soup and speak to the manager however the talks were unsuccesful and I had to pay up. The manager did not speak English so my waiter had to act as the translator, paying that amount flor soup without the bread is terrible especially for that quallity. My drink was also wrong they served me Pineapple Juice instead of Apple and the Apple Juice was small once replaced and just didnt taste right. One positive however is I was asked if I wanted Ice or not, to be honest all places should do this and it is sad that is the only positive I leave with.

This was the perfect place for my wife and me to spend three nights in Madrid. The location is ideal with easy access to the metro and within walking distance from great art museums. We were entertained by two large demonstrations in the plaza that our balcony overlooked. They were nonviolent with a strong police presence. We never felt threatened or afraid at all. The staff at the hotel was very helpful and accommodating throughout our stay. The rooms are spacious, clean, and decorated in a minimalistic style. The rates are quite reasonable also. We dined in the restaurant of the hotel the first night, and really enjoyed the well-prepared and presented dishes. Virtually everyone else in the restaurant was speaking Spanish, which we took as an indication that it draws locals--a very good sign. We are very glad that we stayed in this hotel and recommend it highly.

As others have said, location gets 5 stars. It is as close the heart of Madrid as you can get. And their towels are awesome. We had trouble dressing our little girl as she just wanted to stay wrapped up in those towels. So why only 2 stars. Because it's hard to sleep when you're sweating. As others have said, the AC is a real problem for them. Our room was so hot, I called and someone came up to check that we knew how to work the thermostat. It finally got cool enough to sleep about 3 am (all of us were on top of our sheets). The next day I again called and someone came up and checked the fuse, the thermostat, and put his hand up to the vent and said "yeah, it's not working". So, they moved us to another room which was much better but still not great. I've read other reviews where they got fans...for some reason we couldn't so we went to Ingles and bought two but it still wasn't enough. The staff are nice and helpful, the rooms are great, and the location is outstanding. If they would just spend the money and upgrade the air conditioning, it would easily be a 5 star review. We left Madrid and went to the Hotel Atlantis in Barcelona and while their towels were nothing compared to Hotel Europa, their AC blew snow. For me, I'll take AC over nice towels any day. We slept like babies in Hotel Atlantis in Barcelona with the AC freezing and us buried under blankets loving it. At Hotel Europa, several nights we laid there sweating trying to sleep. As they moved us to another room (on the same floor) the guy did say everyone on that floor was having issues. They did upgrade us and we appreciated that. They did all they could to make our stay great...but you need the AC to work in a hotel when it's 100 degrees in Madrid. Another tip, don't eat at their restaurant on the street. Terrible service and very expensive. So many better choices.

Location, location, location. Let me say it a little more clearly, THIS HOTEL IS LOCATED IN THE BEST POSSIBLE LOCATION TO SEE MADRID. It is literally steps away from Puerta del Sol which is the center of the old city. From Hotel Europa you can easily walk to Plaza Major or the Royal Palace. The hop-on / hop-off bus stops 100 yards from their front door. Like all hotels in Europe the rooms are a little on the small side, but you don't go to Madrid to spend time in your room. Even though the rooms are a little small, they are clean, modern, quiet, and comfortable. The hotel staff speaks English well, and they are VERY helpful. While this is probably rated as a four star hotel in Europe, it's closer to a nice three star hotel in the USA. We've stayed here before, and we'll stay here again. We've referred many friends here, and they've all been happy. If Marriott owed it, it would be 400 Euro a night, but at closer to 100 Euro a night it's a bargain. Here's a tip, eat breakfast at the buffet next door to save a few dollars.

Like another reviewer mentioned, this was by far the nicest hotel I stayed in while traveling in Spain. When I stayed there, there was some construction occurring, so the hotel lobby was chaotic and noisy, but the staff went the extra mile to help guests and be accommodating. (The hotel had also reduced rates during the construction). The staff spoke some English. The location could not be beat for tourist destinations. My room was an interior one, so I did not have a view of the city from my balcony, but it was extremely quiet given the area. The room was extremely clean, spacious, and simply but comfortably decorated. I loved the parquet wood flooring and the large bathroom with marble floors, walls, everything. I appreciated free wi-fi that actually worked well, TV with several English channels, early check-in, and assistance booking an airport shuttle.

A well presented and clean hotel. This hotel is value for money. The staff are well versed in several languages and extremely knowledgable about tourist type activities. Staff are polite and well-trained. The hotel itself is very clean, relatively modern furnishing and smell clean, unlike other hotels in Madrid that smell like a sewer or smokers' lounge. Free wifi and excellent outside seating area for people-watching and taking in Madrid. Restaurant is a little on the pricey side but service makes up for it.

My husband and I stayed at Hotel Europa for 5 nights and loved it. The location was fantastic for sightseeing (metro very close) and the staff were attentive and very helpful. This is the second time that we have stayed there and it was great each time. We ate in the hotel restaurant each morning and two evenings. I highly recommend the paella. JG

Recently my family and I stayed at Hotel Europa. We purchased the breakfast meal plan. Big mistake! On the first day, the speedy disinterested waiter rushed us to a table and served us each scrambled eggs, 3 pieces of ham, a hard as a rock bread, an unpeeled kiwis and uncleaned looking pears. On the second day, same of the old sub standard food and scrambled eggs when we had asked for fried eggs. Of course we did not send the scrambled eggs back since it's not recommended, especially at this hotel. On the last day, we decided to go elsewhere for breakfast.

Great hotel in an amazing location. A bit noisy at nights but that's because it's in the center of everything. It's like being in time square. The staff were amazing and helpful. We asked lots of questions and they patiently helped us.

This was the first hotel in which we stayed upon our arrival in Spain. We got in about 9am and were asked to wait only a few minutes for the keys to a room, so we dined on cafe con leches and churros at the adjoining Cafe Europa. Once we were checked into our room we were delighted to see the view from the fourth floor overlooking Plaza del Sol. Everything was very clean and comfortable, and since we planned to return to Madrid in the next two weeks for our flight out, we went ahead and booked another stay with Hotel Europa. It's location in the center of the city (steps away from the Metro) make it conveniently located to almost everything you could want to see in Madrid. The staff is impeccable and everyone we spoke to was fluent in English. We enjoyed the cafe for breakfast two more times and the outdoor patio for a drink as well. After moving from hotel to hotel we were glad to return to Europa for our second stay and were again rewarded with a lovely room overlooking the square. It can be a bit noisy at night, but all in all this is is a top-notch establishment and among the nicest hotels we visited in the country.

Location is PRIME for feeling the energy of Madrid, and the best possible center point for radial trips to all major attractions in the city by foot or rail (- Sol metro just steps from the hotel. ) clean, accommodating and value priced. English speaking staff. Great landmark bakery on Plaza for Madrileno style "breakfast." We stayed 4 nights in April '15 in an inner room with no noise issues. Hotel Europa is known as one of best places in Madrid for NYE.

The hotel is in a good location, IF you are OK with hearing the all-night partying Madrid is known for. It's in the middle of Puerta del Sol. Unfortunately the exterior was under construction and there was a sign on the window that it shouldn't be opened. However, it was so hot and stuffy (even in February) that we had to open the window (and thus be subjected to all the noise). The bed was rather hard, but overall the room was nice. It had a shower stall which we wanted.

Decent amenities, clean room, but the location gets 5 stars. Literally steps away from the Puerta del Sol Metro exit so you don't have to haul luggage far. There's a lift in the hotel so no worries there either. Within walking distance to many attractions and shopping. Lots of restaurants in the area to choose from. Staff was friendly and helpful and speaks English (depending who is on duty). Ask for a quiet room or risk hearing all the activities in the plaza. The restaurant below provided a quick breakfast before heading out for the day's journey. With metro station steps away, it is a great access to connect to other sites and day trips outside Madrid.

Hotel increíble, un servicio excelente y profesional, habitaciones muy limpias, espaciosas y acogedoras, realmente disfruté de mi estancia allí.

This hotel is a great value with a terrific location. The staff is helpful and the rooms are clean. Rooming over the Plaza is a big plus OR a major concern when demonstrations or events occur late into the night, so consider your personal preference. Major alert: Nonsmoking poicy WAS NOT TAKEN SERIOUSLY and smoking is widespread throughout Spain. If smoking presents a health hazard or just irritates you, consider other options. This hotel is a smoker's paradise, and the place reeks, including nonsmoking rooms.