Sachak1985
Google
We stayed at Hotel Europe in Davos from January 2 to 5, 2025, and unfortunately, our experience fell far short of expectations for a 4-star hotel. Here is a detailed account of the issues we faced:| 1. Parking Inconvenience: While we were allowed to park in front of the hotel for 30 minutes to unload luggage and passengers, there was no long-term parking available. The recommended parking garage was full, leaving us to park at the Coop parking lot, which was a 10-minute walk away. This added unnecessary hassle to our arrival experience.| 2. Unpractical Room Allocation: We were given a room on the 4th floor with no elevator access. This was highly inconvenient as we were traveling with a 4-month-old baby and a stroller. Despite mentioning the age of our children during the reservation, this was not disclosed to us beforehand. Reception explained that the 4th floor was the only option to avoid noise from the piano bar, but this lack of transparency left us frustrated.| 3. Low-Quality Bedding: The pillows and duvet were of very poor quality, causing us to sweat excessively during the night. While we requested feather pillows the next day, the improvement was minimal. Additionally, the two queen beds pushed together created a gap, which was problematic for our 4-year-old sleeping in the middle. Reception eventually resolved this by adding a proper bed for our child and a cover to secure the beds, but this should have been addressed from the start.| 4. Lack of Dining Options: On our first night, when we asked reception about food options, they directed us to another hotel (Grischa) for quality dining, suggesting a lack of confidence in their own offerings.| 5. Bathroom Issues: The shower in our room had almost no water pressure, which made it unsuitable for a proper shower after skiing.| 6. Subpar Breakfast: The breakfast was extremely disappointing. It was reminiscent of a youth hostel rather than a 4-star hotel. Choices were limited, and if you arrived close to the closing time of 10 AM, options were almost nonexistent. For example, there was only one type of bread left. Ordered eggs took over 30 minutes to arrive and were poorly presented with little taste.| 7. Wellness Area Problems: The sauna required prior registration at reception, which was not communicated to us. The swimming pool temperature was far too cold (around 20°C), making it unpleasant for use, especially for families with children.| 8. Disappointing Customer Service: Upon checkout, the staff asked how our stay was. When I expressed that it was not to our satisfaction, they made no effort to inquire further or address any issues, clearly showing a lack of concern. To make matters worse, I requested the final bill to be sent via email, which they assured me would be done—but it never arrived. This lack of follow-through only solidified the impression of poor customer service.| 9. Positives: The hotel’s central location was convenient for exploring Davos. Additionally, as promised, we did not hear any noise from the piano bar, which was appreciated.||Overall, this stay was extremely disappointing and not reflective of a 4-star hotel experience. With so many issues—from poor facilities and service to lack of communication—Hotel Europe needs to significantly improve its offerings and customer care. For the price and rating, we expected much better. I would not recommend staying here until these problems are addressed.
