Hotel Eurostars Residenza Cannaregio

I recently stayed at this charming hotel in Venice, and it was truly a wonderful experience. The location couldn’t have been better—right in the heart of the city, making it easy to explore all the major attractions on foot while still feeling tucked away from the crowds. The staff was incredibly friendly and went out of their way to make us feel welcome, offering great recommendations and always greeting us with a smile. The room was comfortable and cozy, with a unique Venetian charm. While it was a bit darker than expected, it added to the intimate atmosphere, which we grew to appreciate. Everything was spotless, from the bedroom to the bathroom, which made our stay all the more enjoyable. If you’re looking for a clean, comfortable, and centrally located place to stay in Venice with warm and attentive service, I highly recommend this hotel. Five stars!

I recently stayed at this hotel, which is about a 15-minute walk from the main train station. While it was convenient, carrying bags on foot can be a bit much, so keep that in mind. The hotel itself was clean, and the staff were very friendly and helpful throughout my stay. Because it a bit far from the city's center we saw a lot me local venicians.||It’s not quite a 4-star experience, but still a very nice place to stay. They even welcomed my birthday partner with a thoughtful fruit tray, which was a lovely touch. ||The location is good overall, and I would consider staying here again due to its proximity to the station.

I can't believe how awful my stay was. I rented a ground-floor room, but the constant construction noise from the first floor made it unbearable.|The drilling and loud work started early in the morning and went on until evening, with builders constantly coming and going, shouting, and blaring music. It was impossible to get any sleep or relax during the day. When I complained to the receptionist, all I got was an apology and an excuse that renovations were happening upstairs—nothing was done to address the issue.||The breakfast was another letdown. The breakfast area was really quiet, and after trying the food, I understood why. The pastries were stale and clearly not fresh, the sausage and eggs were tasteless, the bacon was soggy and bland, and the fruit juices were just cheap, boxed juices poured into a carafe. The coffee was equally bad, made with a low-quality machine that barely worked.||The room itself was poorly maintained. The carpet was stained and dirty, and the room smelled horrible. The bathroom was in a terrible state, with grime everywhere. |The tiny, outdated TV barely worked, and the Wi-Fi connection was terrible.||Overall, this was an incredibly disappointing experience, and I would not recommend this place to anyone.

I really enjoyed our stay here, however there are a couple areas that need improvement. The room itself was very nice, and unique with exposed wood columns on the ceiling. This hotel is a former Venetian monastery, so you could really feel the character of the hotel. It was located in a very quiet area in Cannaregio, which is perfect for those wanting to get away from the tourist areas - but it is still close enough to the centre of the city. Unfortunately the wifi was unusable at times, so that could certainly be improved. The bathroom also looked like it hadn’t been renovated since the 1990s… I understand that renovated things in Venice would be a logistically challenge, so I can overlook that part. The bar at the hotel was virtually deserted, but the service was friendly. In spite of these things, it was a pretty good hotel and I would stay here again.

Room was cozy and clean. Staff and service was nice. I liked the calm area compared to the crowded rest of Venice and walking there gives you some nice impressions of the surroundings. Unfortunately there was some construction going on during my stay with unbearable noise starting at 6am. If it wasn't for that, i would easily give 5 stars.

Do NOT stay here. |The hotel is so outdated and dusty and musty. Poor lighting. Beds were not comfy. Bathroom is a disaster - old, falling apart, not well-maintained at all.|There was no lighting in the room - so dark, the carpet was old looking. The rooms had old dated furniture. |The worst part was the bathroom. When we checked in, the bathroom floor was full of hair all over the place. This made it for a very uncomfortable stay. |I emailed the front desk to let them know and they did nothing about it. We were only staying for one night and they said we'll clean it tomorrow - how does that help me when i'm no longer there? I was extremely uncomfortable to stay in and the staff doesn't want to be bothered with you. |No one tried to compensate us, offer us a free breakfast or a tour around town or something. Management will blow you off and ignore your requests/concerns. |You kind of feel like you're on your own there and that's very unsettling when you're in a new country/town. |Their prices are through the roof - so very very expensive!! NOT WORTH YOUR MONEY!|There was one friendly/helpful Pakistani man - give him a raise, you could tell he works hard.

It was a great location. Not in the thick of things. But off a canal and had a great courtyard for sitting in and having a glass of wine. But you could also go out a door in the lobby and the canal is right there ! Great breakfast buffet. Great help at the front desk as well. The largest bathtub I have ever seen ! Luxury.

Location was perfect - a little out from St Marco area so quiet and more Italians rather than other tourists. The Monastery had been turned into a nice hotel with two floors and each room had a sitting room downstairs with a fridge, tea making facility and bathroom/shower and upstairs a large bedroom with a high ceiling overlooking their garden. Arranged by Thomas Cook including transfers etc, it was very expensive as we had two rooms for my adult son and me. However the hotel was run by untrained staff who maybe were on work experience as my safety and security was not taken seriously as the staff on our second night was Francesco, who gave my room key to another person who just walked in my room. It was late at night but by chance I was reading in the sitting room area. I allerted my son who went downstairs to find out why my security at their hotel was so easily compromised and all he got from Francesco was "oh she can have anything from the mini bar for free" . The next day a young girl was on duty and she said she was the manager and I said it was unacceptable that my health and security were taken so lightly and she offered me few fruits. Again unacceptable response and my son tried to reason with her but she said it was not their problem rather Thomas Cook's as they had done the booking! Subsequently the housekeeping was not done every day, the telephone in my room was not working, the hairdryer broke down etc. but ultimately on our last day the electricity at the hotel was cut off from 9 am so we had no opportunity to have air conditioning or boil a kettle etc. Meanwhile I was covered with bites as was my son and then we saw carpets and mattresses being ripped off in other rooms in the hotel and thrown out - so were there bed bugs? Not sure how you can rate a hotel just by its location and building when its run by untrained staff and health and safety is so easily compromised with an offer for free items from the mini bar or a plate of fruit. My complaints were not taken seriously at all. Very Poor management I would say.