Hotel Eurostars Residenza Cannaregio

Venice isn’t a cheap place to stay,we were looking at hotels and for a lot of hotels the style was way too chintzy for me. We booked a deluxe canal view room here. It was clean,spacious,well decorated, had lots of storage and a beautiful view. It was easy to get to from the airport we got on the Alilaguna there and back it’s one stop on this ferry from the hotel and then a short walk maybe 7mins and you’re at the hotel. The staff were all so friendly helpful and polite. The complimentary toiletries were decent you got shampoo conditioner body wash and lotion.The hairdryer provided was decent too, in some hotels I feel you get a pitiful hairdryer that takes forever to dry your hair. The bed was very comfy also. The garden was pretty and a nice bonus to the hotel. I wasn’t sure if I would love Venice or think it’s a place we’ve been too and ticked off the list. I would definitely return to both Venice and this hotel. Thank you all for the lovely and kind service you have.

We were given a room with a view right over the canal for our 2 night stay. Room was clean, air conditioning worked well during a heat wave. This hotel is in a quiet part of town, about a 20 minute walk from St. Mark Square. For us, that was a great plus as we were able to get away from the crowds every night.

A lovely stay in Cannaregio – quiet, comfortable, and perfectly suited for our family of four. Close to water bus connections, tasty local restaurants, and a small grocery store. We especially enjoyed the calm surroundings and the excellent breakfast.

Beautiful and comfortable apartment in the peaceful Cannaregio district – ideal for a family of four. Just a short walk to the Vaporetto stop, with great restaurants and a shop nearby. The area is wonderfully quiet, and the breakfast was absolutely delicious.

If you are visiting Venice and would like to stay somewhere affordable but with lots of character I definitely suggest this hotel. We, a group of 4 friends stayed at this hotel for 4 days and it was an absolute delight. We booked a big room with two double beds and it turned out to be a loft style bedroom which was beautiful. The wooden beams in the room and old style fitted carpet added to our experience. Corinne at main reception is an absolute gem. She gave us so much detail on everything we requested, even gave us a map of the city and explained how to get to the various islands we requested. Her English spoken language is flawless as well. She also made sure we had everything we needed throughout our stay. I cannot recommend this hotel enough! Thank you for making our stay in Venice a memorable one.

Stayed with friends for 4 days April to May 2025. Hotel was a 30min walk to St Marco square. Walk was good lots to look at so didn’t concern us. Local water bus stop was a 2 minute walk as was a local supermarket. Staff in the hotel were superb helpful and friendly. Room was clean and tidy. Sink in the bathroom was a pain as the sink plug mechanism did not function as it should. Outside terraced area was great at night for a drink. All in all a nice place close to local transport and plenty bars and restaurants in the local area.

Dear Sir or Madam, I am writing to express my strong dissatisfaction with the behaviour of certain staff members at the Eurostar Hotel in Venice. The treatment I received during my stay was not only far below the standard of a 4-star hotel – at times I felt genuinely disrespected as a paying guest. We arrived on Friday evening at approximately 23:50 after a long journey from Germany and a 30–40-minute walk from Tronchetto. Exhausted and clearly affected by the heat, we expected a warm welcome – instead, the young man at the reception did not even bother to stand up or greet us. When I asked if we could book a room directly with him, he simply responded: “Good luck, book it online”, without any willingness to assist. Honestly – in what hotel is the guest expected to book their own room online, while the receptionist sits and does nothing? What would have happened if an elderly guest without a smartphone had arrived? On Sunday at around 12:30, things escalated further. A lady named Corinna addressed us in a harsh and arrogant tone, asking why we were still at the hotel and whether we “ever look at the time.” When I offered to pay for a late check-out, she began arguing with me and acted as though I should be grateful that she was charging me only €10 instead of €20 – despite the fact that our room on the day of arrival had not even been cleaned until after 15:00. She went so far as to tell us we must “respect the rules of the hotel” – as if we had behaved in some kind of inappropriate or offensive manner, even though we apologised to her. Only her tattooed colleague behaved professionally and pleasantly – a clear sign that good service is possible at your property. My expectations: – A formal apology – A written explanation of why such behaviour is tolerated – An appropriate gesture of goodwill for the discomfort caused – A personal response from the hotel manager regarding these incidents Finally, I must clearly state that Ms Corinna is – in my opinion – not suited for guest-facing roles. Her attitude is the exact opposite of customer-oriented. If she is to remain employed at your hotel, she would be better placed in back-office tasks (e-mail handling, etc.), rather than interacting with guests. I have travelled extensively, and never have I encountered such arrogant treatment of paying customers. Eurostar was highly recommended to me – unfortunately, after this experience, I certainly cannot recommend it further. Kind regards, Abubakar Kallon

Great hotel a little off the beaten path. It’s nice to be a bit away from the main tourist areas but only a few walk to reach bars, restaurants and shops. Rialto Bridge is about a 20 min walk. Service great, room small but nice high ceilings and the breakfast is superb. Love it!