Hotel Excelsior Locarno

😊: The location is great, very close to everything, stuff were helpful, when we had issues with ants.. 😢: After the first night we woke up from the feeling ithat something is crawling on us. Those were ants 🐜 A lot of them, on the bed, on the walls, everywhere. Stuff proposed change the room. We missed 3 hours to pack our stuff, move to other room(when it was ready) unpacked. We wanted to spa, but it was from 9:30, we couldn’t leave till 11.. We got a new room, it was okay with a good view, but was hot, cause there no AC, only tower fan, which blowed the hot air around..

I have just returned from a 3 night stay at this hotel. The location is great, about 10 mins walk to the Piazza grande and the same to the Port area. The staff are very friendly and go out of their way to be helpful. Breakfast staff also great and food choice is varied and plentiful. The room is traditional with fresh bed linen and towels daily, Beds very comfy and a great size, and a safe in the room. The hotel is very clean as well as the rooms. I found the staff to be quite pleasant and helpful. Other than that I would definitely recommend this hotel and I would definitely stay there again.

Stayed one night in May 2007. We showed up without reservations. Staff was nice & friendly. They mostly spoke Italian and German. One fellow had enough confidence to speak English. Nice German style breakfast included. See photos. We were here in early-May, kind of an|offseason. A lot of hotels seemed closed. Hotel Excelsior seemed comparably more budget than surrounding hotels. Free street parking was plentiful along the park across the street. Hotel is maybe 100m away from the lake shore. Views from the room and bathroom are fantastic. Some rooms, on the lake side are apparently much larger with balconies. We prefer firm beds and found the room very nice and comfortable.|

Nice Location near the lake and near the tennis. The staff is really helpful and nice, they even booked one hour tennis for us. Really appreciated the room, even if it is not the most modern room you ever seen. It's really quiet, even on the balcony. I might definitely book this hotel again for a next trip.

Do not be fooled by the grand name.||The most unwelcoming, unfriendly staff I have ever met. It is managed by a husband and wife team, both as miserable as each other especially the wife.||There is no ramp in case you have a large suitcase. You must carry it up 5 stairs, not a lot of stairs but it might be difficult for elderly people. The lift was tiny and very old fashioned. Need a lot of strength to open the door.||Upon arriving, the lady at the reception desk was very unfriendly towards us. She did not bother telling us about the weekend Locarno card, which entitles us to free transport on the buses and offers discounts for excursions and boat trips.||When we settled into our room, we came downstairs and her husband was at the front desk. We asked him about the weekend card and he helped us register for it so we could get the QR code on our phones.||The minibar in the room was completely empty and no information given to us as to what needs to be done if we need a drink, bearing in mind we were in a heatwave day.||No air conditioning in room. Very old bathroom. The toilet in the bathroom is very low. The bidet is very old fashioned and does not have a tap which sprouts water. You have to fill up the bidet. The shower curtain was awful.||When arriving in the breakfast room, we could not find the hot milk. We asked the husband if we could have hot milk. His response was can’t you see! We were shocked at his reply. When we said no we cannot see it, he then stamped towards the coffee machine and pointed at a button which said hot milk. He then stamped away. The croissants were old & stale and the bread was not fresh either.||We were told that we had to be back by 21:00 at the hotel or ensure we had our key as the doors would be locked. We forgot our key the first night. In all fairness, they called us and said we had forgotten our key. We apologized and asked if they could leave the key near the big plant pot so we could let yourselves in. They refused and said if you don’t come in the next 30 minutes to collect the key, they will not allow us to enter the hotel. We were in the middle of a meal at the Piazza Grande, in the centre of town, not far from the hotel. I left my meal and ran to the hotel to pick up the key. Came back to the restaurant and finished my meal which was cold by this time.||This is not a Hotel but rather a B&B.

We chose this hotel based on positive feedback from friends and we were not disappointed! Hotel is located along the lake a few meters from the city center and lake.||Beautiful, bright, colorful, fragrant anything you want. Minibar at low cost, a line Wi-Fi, well kept and the rooms are well furnished, spacious and comfortable and very clean. The prices are reasonable, fabulous, by the kindness of the employees and owners. The breakfast buffet is excellent, consisting of cereals, meats and cheeses, fruit and bread rolls, such as fruit juices, coffee or tea.||It 'was one of my best hotel experience I ever had.||Council to all travelers

Nice hotel close to the city center (less than 10 minutes walk). It is very close to the lake and in a very quite area. The hotel personnel is nice and ready to answer to your questions. The room is simple and clean. One star less than the maximum because I prefer the shower and because the breakfast that is good but not excellent.

5 stars motivated by the positioning of the hotel (Lake and town are so close) and the welcome we received at this familly hotel, best value for money and warm atmosphere. No fancy experience but just what is needed to spend a wonderfull stay and enjoy the city.