Drew Mirabal
Google
Hotel Excelsior in Venice is truly next level — absolutely amazing in every way!
From the moment we booked, the service was impeccable. The hotel arranged our water taxi pickup from the airport, which made our arrival smooth and stress-free. Unfortunately, our luggage didn’t arrive with us, but the concierge team was incredible — they took charge, constantly followed up, and worked tirelessly until our bags were safely returned. That kind of dedication meant the world to us.
Our room was spotless, beautifully designed, and we were lucky enough to stay in a sea view room — waking up to that view each morning was pure magic. Every night, we were treated to strawberries and champagne in our room, and they even left special cookies for us before bed — such thoughtful, elegant touches.
The staff was beyond kind, always smiling and eager to help, especially the bar staff, who made every evening feel extra special. A very special thank you to Andrew, who went out of his way every single day to make sure we had everything we needed and more. His attention to detail and warm energy made a lasting impression.
Getting into Venice was easy and fun, thanks to the hotel’s private water taxis to San Marco Square — such a unique and convenient way to travel.
We would stay here again and again and again. From the service to the views to the people, Hotel Excelsior is truly unforgettable. Highly, highly recommend!