Hotel Excelsior Venice Lido Resort

A mythical grand hotel that has had a great past. But the present is not so great. The hotel is dusty, you breathe stale air, the rooms were last renovated in the 80s when the fabric on the walls and the wicker furniture were used. The carpet in my suite was stained, the tiles in the bathroom chipped, the toilet was leaking, creating a trace of limestone in the toilet that has been accumulating for decades, shower stall with a crooked protective glass that causes the water to flow out creating a dangerous lake of water on the bathroom floor, the window panes stained by a strange fossilized condensation that has created inside the double glazing.... The service is poor and sloppy, despite the good will of some of the staff, it is evident that they lack training. At restaurants and bars you pay for being at the Excelsior, but for quality and service they are very far from luxury. A Spritz four times than in any other bar in Venice, with two cicchetti it easily reaches 30 EUR. In such a structure it would be justified, but I would expect to be surprised with something unique, instead it is a very normal Spritz and the cicchetti are small tasteless sandwiches. After a few days, the team at the bar begin to recognize you and become more affable, but from the Excelsior I would have expected much better: if you do not have a product up to it, you must at least compensate with an impeccable service. But this is not the case with the Excelsior. I didn't go to the beach because the huts are horribly expensive and it's not clear why. The swimming pool is pleasant (incredibly with free access), but you have to arrive early in the morning, otherwise you won't find a deck chair available. I counted 52, for a 200-room hotel that was full in August. ||The shuttle service to San Marco is excellent, incredibly free and every half hour. The team at the dock is courteous and professional and provide with some very good advice. Given the expensive beach and the always full swimming pool, a trip to Venice is more than welcome. ||The day before my departure they began to set up the spaces for the Film Festival, transforming the hotel into a construction site, with no respect for the customers.||In short, not a catastrophe, but almost.

This hotel has a complimentary launch shuttle service to St Marks Square. Nice as far as it goes, but don't expect to be transported on arrival if you have cases. Even if there is plenty of room available. |If you have luggage then you have to find your own way at some considerable cost in time and money. This high handed approach is indicative of the level of service you will encounter during your stay.

Beautiful hotel with nice dining opportunities. We enjoyed our stay both as a couple and, years later, together with our children. Great beach and awesome shuttle boat to St. Mark's Square. The hotel has its own charm and we always felt very comfortable, but some maintenance will probably soon be necessary in one place or another!

My stay at excelsior was overall pleasant, but there are some aspects that do not align with a five-star rating. 1. Breakfast Buffet: While the buffet offers a variety of options, I was surprised to find that if you want something like an omelet, you have to pay an extra €16. 2. Beach Amenities: you have to pay the tents that cost €300 per day. 3. Room Condition: The bathrooms are very dark and definitely in need of renovation. 4. Accessibility: If you don’t want to spend over an hour reaching the hotel from the airport, you need to take a water taxi, which costs €160 per trip. However, the hotel does offer free transportation to the city. 5• The staff was mixed; some were very friendly and attentive, while others were quite curt. For a five-star hotel, these extra charges and outdated facilities were disappointing. However, the overall experience was still enjoyable thanks to the hotel’s unique charm.

Don’t get me wrong this hotel is lovely, great position, amenities etc but it’s not 5 star.|We had to pay for a bottle of water as the people servicing our room forgot to leave a free one! They also forgot to replace our towels on 2 occasions!! This happened twice, we’ve never had to pay for water in our room before! No turn down service on most of the nights, no chocolates/biscuits left. These little things make the stay more pleasant and luxurious. Breakfast was slightly better than average, in choices, but hot food was lukewarm, again not acceptable as a 5 star hotel. |Lovely hotel with relaxed vibe but the staff are lacking in efficiency and friendly skills

Great service at this hotel and location is perfect with free shuttle boats to central Venice. The rooms are big and the views to the beach is recommended. The decor is dated but works and there is of course turn down service at night.

Beautiful. Once they have you inside it’s hard to leave. Fresh food, sea setting, immaculate beaches. Generous fresh breakfast. Modern food but also pizza. A bit expensive but the service is 5+ plus plus. I took a sea view a bit more expensive but great to wake up to the vista. They have a few annoying birds but a falcon at dinner to moosh them away. The conflict is the calling of the art museums - do you slow down in a subbed by the pool with sea view and glass of wine or speed up and hit st Marco to get your culture? You must decide.

The hotel have done major improvements the last year. Did consider not coming back, but so glad we did. Better service, menues, wines and renovated rooms. Perfect cabana. We loved our stay and will bring all our family and friends in the next years ☺️ bravo! ||(Blue bar still a little slow service, but much better)