Fairmont Mara Safari Club

The Fairmont Mara may be the best premium hotel option in Masai Mara for three reasons. Firstly, it has access to its own conservatory, and it means within 5 mins of the lodge, you will start seeing a variety of wildlife. Game drives last 2-3 hrs and that is usually sufficient time to get a good look in. Secondly, here with its own conservatory, the vehicles are able to go off road to get a closer look at the Big 5 and more! And finally, with its location, you would normally be the first stop on the local flight out of Nairobi Wilson airport. ||The facilities and services at the lodge are supreme. The staff are a very strong point. You get one server for meals, one driver from airstrip pick up, and one contact for booking. ||The rooms/ tents are very comfortable with bedding and bathrooms matching up to Fairmont standards. ||The meal quality is good and the chefs are accommodating. Lots of Indian and western option!||A couple of things could be improved. The wifi is only in the main lodge building and whilst I don’t have an issue with it, the wifi is very intermittent and not conducive to business. The other thing is that our guide, whilst knowledgeable, was a bit under par with enthusiasm. Some more excitement would be nice!||That said, I think when we return, we would definitely stay here.

What an extraordinary experience! The hotel staff, dining, location and the glamorous tents on the river were what dreams are made of. The game drive was amazing and our driver and guide, wonderful. We also had a man from the Maasai Tribe join us in the jeep to act as a spotter. We saw many, many zebras, giraffes, elephants, water buffalo, gnus, antelope, a secretary bird, hyenas, wort hogs, hippos and a crocodile. There is tremendous respect there for the land and animals. I highly recommend this visit.

Hi Fairmont Mara Team,||We stayed 4 nights at the property and are just back from the bliss. The property is unlike any other - serene, calm in wilderness yet luxurious. The tents offered all amenities, albeit a bit small - but thats expected in a tent setup. Its was one of the best stays I have had with the staff going above and beyond to make us comfortable. It is by far a masterclass in customer service. ||Special thanks to Brian, Resian - for making the check in, payments, checkouts, special occasion celebration seamless (special birthday dinner, Boma Experience, Bush breakfast!)| |Walter - for taking care of our needs throughout the stay. Made us feel absolutely at home.||Henry - for being an absolutely gem of a safari guide. We got some of the best sightings and he was full of knowledge about the jungle. ||All the chefs and the bar staff for catering to our vegetarian food needs and whipping out those pizzas and pastas. ||Thanks again for making it a memorable stay.

Lovely experience albeit cold. The team was very polite, helpful and quick to assist. Most of them mastered my name. My room though was not being cleaned well, I found dirty earbuds in the vanuty kit, the empty water bottles were left lying around and not replaced, 2 of the phones in my room were not working, the one in the bedroom stand and the one with a handset on the study table. No one fixed them even after requesting. The food was lovely but not very african even though there was an african crowd present. Otherwise a very lovely hotel!

Our stay at the Fairmont Mara Safari Club was incredible. The service truly sets this place apart. The staff feel like a family and go out of their way to make your experience special and fun. We had a surprise river side dinner and bush breakfast planned by the staff. Our game drive guides worked tirelessly to make sure we saw all the big game. The cars were comfortable, the food delicious and the tents were impeccable. We’ll be back.

Fairmont Mara Safari Club was beautiful glamping! I love the man who took care of our room, "NTAIYA." It was a wonderful stay. Everything was comfortable, the bed, the pillows and when I asked for an extension plug I received the works. We loved this experience. Thank you Tauck and our tour guide Oscar Malheiro

Everything marvelous. A very well managed establishment. Beautiful setting. Tent rooms are elegant!! Service is top notch and friendly. Foods were splendid. Game drives were excellent. There's a bit of a rocky road to get there but you'll be glad you did!!

Our stay was satisfactory. Friendly staff who made us feel at home from the gate to our rooms. The food was delicious and the restaurant staff made our son's birthday memorable. We will definitely come back.