Hotel Faro, a Lopesan Collection Hotel

Love, love, love this hotel! Hotel Faro completely exceeded my expectations. The location couldn’t be more perfect — right on Boulevard El Faro, close to shops, restaurants, and even a taxi station right outside. The little touches, like a beach bag, towels, and sandals waiting in your room, made my stay feel extra special. Breakfast was fantastic — a mix of buffet favorites (think bacon, pastries, fresh juice, sparkling wine!) plus à la carte options like omelets and Eggs Benedict. And the rooftop pool? Such a vibe — great music, stunning views, and cocktails that hit just right. I highly recommend this hotel and absolutely can’t wait to return.

Excellent location on the sea-front by the iconic lighthouse and walking distance from the famous sand dunes. Lots of local restaurants nearly.||The room was good and was very quiet - you could not hear folks in neighbouring rooms or above you. Shower very good but the basin is in the main room, which is rather odd and leads to wash items/toiletries being scattered around the room. The bed was very comfy. Good selection of TV channels. |If you book on the Western side of the hotel you may be woken by the noisy rubbish bin collection between 3 and 4 am every day. We got used to it. ||Breakfast was excellent for the first few days. Unfortunately the hotel then closed the main restaurant, which meant there was no hot buffet and you had to order (from a reduced list of) items instead. You need to book breakfast as it gets very busy.||Very comfy bed-chairs by the pool. Chairs plagued by "bed chair towel reservers" who then disappear and then do not appear for most of the day. Hotel Faro - sort this out!!!

You cannot fault the location and aspect of this hotel, set in a prime location adjacent to both the lighthouse and the beach of Meloneras, factors which have encouraged me to return time after time. ||However, on this occasion the hotel fell woefully short of my expectations of the five star adult only experience based on previous visits.||There is no way around the fact that the sun loungers around the pool are no longer cleaned daily. In fact I’d wager it’s been many weeks, perhaps months, since they’ve been cleaned - stains of dried in sweat and suntan lotion are visible everywhere. Compounding the issue is the apparent new policy of one towel per guest. You have to argue to get more than one and if they refuse you just have to sit on the dirt and sweat. This has never been the case before.||Worse, if you complain, they will thank you for your very helpful feedback- but nothing will change.||It is the same situation with the food. Upon arrival we discovered the main restaurant - and then this was suddenly changed to the main kitchen - was an undergoing a refurb. Whose bright idea it was to plan this work during the UK half term and at a time when the hotel is|fully booked I cannot say. I can say , though, that the previously amazing dining experience for those of us on half board has been ruined. Even those on bed and breakfast are commenting already that the alternative is about as welcome or efficient as a bus replacement service for an intercity train.||Now, breakfast takes place at pool level - the previous beautiful morning view of the waves is virtually non existent. We are given a menu comprising of ‘starters’ - a series of cold bruschettas. I dare say someone enjoys hummus and pumpkin seeds on cold toast for breakfast but it is not me. The main hot option is egg centric, similar to previous visits - if rather lukewarm- more of that later. As the elaborate and delicious buffet option is no longer available, replaced by a couple of stands of meat, cheese, juices etc, a ‘pudding’ option of churros or pancakes can also be selected. All seems rather good, except when we realise that all food orders arrive at once. At least one of your 3 choices will be cold or lukewarm by the time you eat it. Again we bring this up with management; again they are delighted with feedback. But do nothing.||We try both on site a la carte options. Maybe management truly believe that this is better than the a la carte set menu supplemented with an extensive evening buffet we had previously enjoyed. Alas, it pales in comparison. In the downstairs restaurant (the same place as breakfast) I wait an hour for a tasteless and lukewarm pice of salmon with oily chips. I wanted a vegetable too though this was a step too far and I was told quite curtly that I would be charged extra for this. Worse, no mention of an additional charge is mentioned on the menu. I have to argue with the guest relations manager to get this removed despite assurances from another guest relations representative that it would not be charged. ||We decided to go to the buffet at a neighbouring Lopesan hotel for the rest of our stay. It certainly wasn’t adult only, and it wasn’t the serene, peaceful dinner we booked, but I will say all the staff there greeted us with big smiles|and couldn’t do enough to help.||I could say more - such as charging for a glass of ice, the fixtures and fittings starting to look shabby and one lift out of order at least every few days. Overall definitely not five star at the moment. ||Please, owners, take action before it’s too late.

I was in Faro for the first time.|The hotel is just gorgeous. It is situated on the beach, just the perfect location.|The room is nice, very clean.|The whole stuff is very friendly.|I find the food amazing, very delicious and very special presented.|The staff is very friendly - everyone is very helpful and nice to me.|I can point out one person from the staff specifically - the waiter Alejandro - not only very friendly, but also very professional. Each time I ordered something, it came just exactly as I imagined it. His individual approach to every single guest is just outstanding. This amazing person does his job with a great attention to detail which makes the difference. |I ordered something which was not in the menu, he just asked me what it is exactly and then he brought it - just perfect. |He told me, that he loves his job and I could also feel it. Also his recommendations on food and table are very much appreciated.|Everybody from the restaurant and from the bars is very kind and nice to me.|I will definitely come back to this place.

The staff are very kind and hospitable. When we booked, we asked for a room with a pool and sea view, but we were given a view of the taxi drop-off area. I went to bed crying because we had not been away for almost three years! We saved and saved for this holiday. The next day, my husband spoke to the receptionist, and they agreed to change our room to one on the second floor with the views we originally requested. However, we had to pay £300 more. As it was only the second day, we gritted our teeth and paid the difference. When we went to the pool area at 3pm, we were sitting on the beds, and a waitress approached us, saying that the beds are reserved or hired, and that it would be 20 euros a day. We only started using them at 3pm and left at 5pm to get ready for our evening meal starting at 7:30. We were so disgusted! Surely we didn’t need to pay for two hours? We looked at the à la carte menus, and there was nothing that took our fancy, so we tried the buffet, which was equally appalling. The next morning, we took a taxi to Yumbo to enjoy a welcoming breakfast at Windsor Garden — at last, something delicious with staff offering excellent customer service. In the evenings, at Faro Hotel, there was lively instrumental music, but when ordering a drink, the service was painfully slow! Why can’t they employ more bar staff to speed things up? It cost us three to four thousand euros for slow service and filthy sun-loungers. Why don’t they have a pool bar where you can go and buy a drink? You can order from all the grumpy waitresses, but then you wait and wait for your change. Why is it so slow? Thankfully, Maximilian which are down the road offered first-class service, with advice on food and drink, friendliness, and beautifully presented dishes. This was followed by excellent entertainment at Cafe Del Mar, with again superb entertainment,service and a wonderful selection of cocktails and beers, served politely and swiftly. Hotel Faro could greatly improve their services by learning to be as professional as Maximilian and Cafe Del Mar. Faro Hotel might also improve their reputation by employing a more diverse range of staff, rather than solely those aged 18–30. Lastly, Faro, please sort out your lifts. I have a slight disability in my right leg, so when only one lift is working, it is very problematic. The lift doors are filthy, and the corridor carpets are dirty. The washbasin in the bedroom is annoying — a health and safety issue as water drips onto the floor. What if someone slips? Faro Hotel has been two weeks of disappointment.

For a hotel rated five stars, my experience at Faro Lopesan was more "good" than "great.' Let's start with the positives: the welcome and check-in process were excellent. Daniel, the Guest Service Relations Manager, set the tone with his professionalism and warmth. He even sent champagne to celebrate my birthday, which was a thoughtful gesture. The pool and restaurant staff were also fantastic. A big shoutout to Laura at the pool; her smile, energy, and attention made us request her section every single day. However, there were areas where the hotel fell short. The breakfast was disappointing; the selection lacked variety and was the same every day. Since we paid for the breakfast package, we ended up eating off-property most mornings, which felt like a waste of money. While our room was ready upon arrival (a relief after more than 10 hours of travel), the shower was clogged and overflowed into the bathroom, requiring maintenance. The room temperature stayed around 76°F and never cooled down. The bathrobes were worn, with one even having holes, which definitely didn’t feel five-star. We also had a disappointing experience with one of the concierge staff, who became visibly irritated when we asked for a ride to the parking garage (a service the front desk had instructed us to request). We waited 15 minutes outside, only to see the hotel car sitting unused the whole time. His condescending tone during the short drive was unnecessary and frustrating—especially since we speak fluent Spanish, so it wasn’t a language barrier. On a positive note, the location is excellent, with many restaurants, shops, and beautiful scenery nearby. We tried Restaurante Callao, and while the food was good, the servers seemed overwhelmed. With one server managing seven or more tables, the service felt rushed and impersonal. A few additional observations: the room lighting was dim, and since we had to keep the curtains closed to stay comfortable temperature-wise, the room remained quite dark. The pool cushions were worn and could benefit from cleaning or replacing, but the pool attendant compensated for this with his attentiveness and excellent service. We loved the balcony in our room; it was perfect for watching sunsets and enjoying the view. Overall, it was an okay stay with some high points, but it didn't meet the standards of a true five-star hotel.

The decline in this hotel is staggering. Based on other reviews, this seems to be the belief of other returning customers, too. ||Decline:|Closure of the restaurant, without prior warning, without an adequate replacement which offered a la carte and buffet options (this is what was paid for on a half board basis.)|Awful quality of food and service in both beach-side and Blue Marlin Restaurants. |Poor pool-side service and asking for five euros for a glass of ice. |Filthy Sun loungers - every single one is totally stained and uncleaned. |Poor maintenance of the tiles in the pool and tiling in the showers within rooms. |Having to plead with poolside assistants to give you more than one towel despite the dirty sun loungers and needing more than one towel to cover the dirt. |Due to closure of the restaurant, forcing you to choose a buffet option at a hotel which does not have adult only - despite paying a premium for this at the hotel. |Informed there was no option to access a late checkout and being told we could ‘bid’ for a half-hour slot in a closed room to get changed in, pre-flight. |Inept, ineffective and totally uninterested ‘Guest Relations’ team - namely Adriana and Costa - who did nothing to abate any of the concerns listed above. Broken promises of coming back to you with solutions or compensation then choosing not to revisit the conversation when promised and when sought out, saying they were too busy on the phone or organising the breakfast queue then denying what was originally agreed and arguing over acting on removal of items from the bill. ||The most concerning aspect of the above is that the management team are already aware of this decline, reflected in how many other reviews there have been which have pointed out these issues - the hotel replies show a ubiquitous tone of acknowledgement yet have not acted on any of the ‘feedback’ which they repeatedly thank you for when you raise complaints. We are guests paying a premium to stay at your hotel, not a quality assurance service working for you to highlight your managerial and operational inefficiencies. ||Begrudgingly, after many many stays at this hotel in the past, it will be very difficult to choose this hotel again in the future unless there is proof that client responses are listened to and acted upon. The feeling of being unfairly shortchanged for a holiday which has cost over £4000 for one week is negatively impactful and wholly trauma-inducing.

🌟🌟🌟🌟🌟 Absolutely perfect experience! This 5-star hotel truly deserves every star. Everything was amazing — from the friendly and professional staff to the beautifully clean rooms. The breakfast and dinner were absolutely fantastic, with a wide variety of delicious options every day. The location is perfect, just a short walk from the beach, which made our stay even more enjoyable. The whole atmosphere was calm and relaxing, and I felt very well taken care of. I can highly recommend this hotel to anyone looking for quality, comfort, and excellent service. I would love to come back again!