Hotel Faro, a Lopesan Collection Hotel

Based on the friendliness of the staff, this hotel could easily deserve more than five stars. Every single member of staff is genuinely friendly and helpful — quite exceptional. The location is excellent, right by the sea and the dunes, with the promenade literally on the doorstep. The breakfast buffet and the menu options are excellent, and the terrace is a very pleasant place to have breakfast while enjoying the beautiful view. In terms of interior design, the hotel is not entirely to my taste, but that is not an issue. However, there are a few points for improvement. The corridors, staircases and the room itself are poorly lit. In addition, I find the layout of the toilet, shower and washbasin very impractical. I am staying at the hotel for a few more days and would be happy to explain this in more detail if required 😊 I also find it odd that the turndown service takes place around 5:00 pm. You then return to a dark room with the curtains closed, or you may be in the shower at that time. This feels rather inconvenient. Despite this, it is an excellent hotel.

Our 4th visit in just over 4 years, but probably our last unfortunately. Standards appear to have slipped somewhat since our last visit. The shower flooded the room. Yes it was resolved after letting reception know, but you don't expect this in the first place from a 5 star hotel. Hot drinks served lukewarm. Wrong drinks served. Had to ask 3 times for glasses in the room. Pool cold, supposed to be heated, the quality of the ala carte menu not what it was, the singers were very poor (we used to sit in the bar and listen to them, not this time though), the massage room near room was terrible (we both booked in for reflexology, but it certainly wasn't that, more of a light foot rub, with the guy doing it constantly on his phone. Avoid there, a total rip off). We've had some amazing holidays there, but time for a change I'm afraid.

Love, love, love this hotel! Hotel Faro completely exceeded my expectations. The location couldn’t be more perfect — right on Boulevard El Faro, close to shops, restaurants, and even a taxi station right outside. The little touches, like a beach bag, towels, and sandals waiting in your room, made my stay feel extra special. Breakfast was fantastic — a mix of buffet favorites (think bacon, pastries, fresh juice, sparkling wine!) plus à la carte options like omelets and Eggs Benedict. And the rooftop pool? Such a vibe — great music, stunning views, and cocktails that hit just right. I highly recommend this hotel and absolutely can’t wait to return.

The hotel is perfectly located and we had a very relaxing stay, but I just have a few remarks…. ||Pool & Jacuzzi has some missing tiles which can be sharp. The pool service is not very ‘present’ and there is no pool bar, so you needed to look for someone. The beds were very dirty, but halfway through our stay they started to be replaced. ||The communal areas were very dark. Our bedroom had a basin in the middle of the room with a mirror hanging from the ceiling. There was limited area for toiletries. And again, too dark to apply any make up. Also, right in the path from the bed to the loo which made 3 in the morning a precarious walk! ||There were no organised activities like yoga which would have been nice. And please, they should not let people reserve the beds. There are plenty for everyone, and sometimes guests didn’t appear until the afternoon. Remove the towels! ||All that being said we absolutely enjoyed our stay, and would come back. The staff were all brilliantly efficient and very friendly.

A beautiful hotel which we have now stayed at many times. The ambience and the staff are second to none. This time, there were some minor renovations taking place so the restaurant had relocated from the ground to beach floor, which was in fact where it used to be located some years ago. The standard of breakfast buffet was the same as always, amazing and very high quality. You certainly don’t leave hungry. Lazy days by the pool are compulsory and the pool staff do all they can to make it special for guests. We paid to have a superior room and whilst it was the same as the standard, it had an improved view. Staff kept it clean and comfortable and we had fresh towels twice a day. We also were offered a room cleaning time which was most convenient for us. We didn’t have dinner at the hotel because we like to go out to eat different places, but the restaurant was always busy . Nighttime music in the cocktail bar adds to the atmosphere. On check-in guests now download the Lopesan app and it was a brilliant innovation used to book tables in the restaurant, order room service, housekeeping products etc etc. There is no down side to staying here, but one of the guest lifts was being refurbished which was mildly inconvenient for some of the less able guests because they had to wait longer. There was very little noise or other inconvenience to guests. The amazing memory foam loungers are beginning to look a bit tired but remain exceptionally comfortable. Overall our favourite hotel in a Gran Canaria and one we return to as often as we can.

Given the fantastic beach location and views, the hotel itself is very dark overall which does not set the beach vibe. The minimalistic room takes some getting used to but the view makes up for it. We loved the location and even with the parking offsite we will return.

Beautiful hotel, fantastic location, amazing cocktails & breakfast incredible! Had a wonderful 3 days - two couples - we’ve all had kids - been there, seen it, done it & they are now in their 20s so great to have adults only venue experience.

You cannot fault the location and aspect of this hotel, set in a prime location adjacent to both the lighthouse and the beach of Meloneras, factors which have encouraged me to return time after time. ||However, on this occasion the hotel fell woefully short of my expectations of the five star adult only experience based on previous visits.||There is no way around the fact that the sun loungers around the pool are no longer cleaned daily. In fact I’d wager it’s been many weeks, perhaps months, since they’ve been cleaned - stains of dried in sweat and suntan lotion are visible everywhere. Compounding the issue is the apparent new policy of one towel per guest. You have to argue to get more than one and if they refuse you just have to sit on the dirt and sweat. This has never been the case before.||Worse, if you complain, they will thank you for your very helpful feedback- but nothing will change.||It is the same situation with the food. Upon arrival we discovered the main restaurant - and then this was suddenly changed to the main kitchen - was an undergoing a refurb. Whose bright idea it was to plan this work during the UK half term and at a time when the hotel is|fully booked I cannot say. I can say , though, that the previously amazing dining experience for those of us on half board has been ruined. Even those on bed and breakfast are commenting already that the alternative is about as welcome or efficient as a bus replacement service for an intercity train.||Now, breakfast takes place at pool level - the previous beautiful morning view of the waves is virtually non existent. We are given a menu comprising of ‘starters’ - a series of cold bruschettas. I dare say someone enjoys hummus and pumpkin seeds on cold toast for breakfast but it is not me. The main hot option is egg centric, similar to previous visits - if rather lukewarm- more of that later. As the elaborate and delicious buffet option is no longer available, replaced by a couple of stands of meat, cheese, juices etc, a ‘pudding’ option of churros or pancakes can also be selected. All seems rather good, except when we realise that all food orders arrive at once. At least one of your 3 choices will be cold or lukewarm by the time you eat it. Again we bring this up with management; again they are delighted with feedback. But do nothing.||We try both on site a la carte options. Maybe management truly believe that this is better than the a la carte set menu supplemented with an extensive evening buffet we had previously enjoyed. Alas, it pales in comparison. In the downstairs restaurant (the same place as breakfast) I wait an hour for a tasteless and lukewarm pice of salmon with oily chips. I wanted a vegetable too though this was a step too far and I was told quite curtly that I would be charged extra for this. Worse, no mention of an additional charge is mentioned on the menu. I have to argue with the guest relations manager to get this removed despite assurances from another guest relations representative that it would not be charged. ||We decided to go to the buffet at a neighbouring Lopesan hotel for the rest of our stay. It certainly wasn’t adult only, and it wasn’t the serene, peaceful dinner we booked, but I will say all the staff there greeted us with big smiles|and couldn’t do enough to help.||I could say more - such as charging for a glass of ice, the fixtures and fittings starting to look shabby and one lift out of order at least every few days. Overall definitely not five star at the moment. ||Please, owners, take action before it’s too late.