Hotel Fasano Salvador

Beautiful and atmospheric hotel! The room (we got an upgrade) was spacious and very comfortable, with a great view over the Bay of All Saints. |It's location to discover the old town, is excellent. ||Every member of staff is professional and friendly. They act before you have to ask. ||Recommended.

We arrived at the hotel for a short visit. From the entrance, you can be impressed by the beauty of the hotel, the design, Everything was just perfect, the room was exceptionally organized, and the most beautiful part was the pool on the roof of the hotel with a view of the sea and the charming city. What I can say is that we will definitely be back to visit.

You get nothing except a room. No concierge. The front desk people are not friendly. Poor English. Very expensive breakfast. Also attached is the photo of the view from the room.

An explosion displaced all guests at a nearby hotel. Fasano assured us they could accommodate us for the night and had us wait in the lobby for our room to be prepared. Me and my wife waited while other white guests who came after us were accommodated and given rooms despite us being there before them. We were then told there was no room available for us despite already being promised one. The pregnant receptionist offered no apology or empathy. I had to carry my bags to another hotel at 11pm and fend for myself. To make matters worse this is my honeymoon. Stay away from Fasano if you are black. They are racist . The service in the restaurant was also very long I waited an hour for my food and drinks despite very few guests being at the restaurant. I would never recommend this location to anyone. If you don’t pass the paper bag test don’t bother Fasaon is not for blacks

That was our third visit and the best one, the hotel location is amazing as it is just in the heart of the city, the building is historic with modern finishes but the highlight is the service and the food (will write another review for Gero) the staff (special Matheus/concierge and Gerrard/pool) they do their best to make sure you have all you want, even for demanding guests like me. We definitely will go back!

Beautiful hotel, great view of Baia de todos os Santos. The sunset is absolutely stunning! Joao the manager and Brito the Chef are amazing people. my husband and I will definitely be back.

This hotel really lives up to its excellent reputation. The clowns from the last hotel I reviewed in Brasilia should send their miserable unhelpful staff here to see what proper top rate customer service looks like. Staff brilliant from beginning to end. ||Rooms were exquisite and very spacious. Air conditioning was superb. Staff unpacked for me and folded everything nearly. Anything left out daily was also tidied away carefully and efficiently. Unlike many hotels you receive plenty of free water. There is a free travel adapter to use in every room and complimentary flip flops robes slippers etc. ||Food was good and gym was modern and well appointed. Pool was very modern and the guys at the pool bar were happy and helpful. ||Reception always happy to help. I’m struggling to balance this with a gripe but there are two very shall ones. No shaving kit in the room. Probably could get one if you asked but would be nice to have that. Also a few occasions when we were slightly later to breakfast the breakfast staff start tidying bits from your table whilst you are still eating! Unnecessary!||All in all superb.

I have been a client of Fasano Hotel and Gero restaurants since they opened in São Paulo 20 years ago and it is really great to return with the family after a long time and see the same level of design, food quality and service The breakfast at this hotel is excellent, the rooftop pool wonderful. And I would like to make a special mention of the manager of this evening of the Gero restaurant ESAEL who showed incredible class and care dealing with a small issue we had. He compensated in so many different ways - it is a sign of a truly excellent manager when he knows how to make a guest very happy despite a bad start. Really appreciated his work! We will return and you should definitely stay at Fasano Salvador (or Rio or SP) if you can - consistent quality is hard to come by and they have it