KG
Google
I had high expectations for Fasano Trancoso, but unfortunately, the experience fell far short. While the property is in a stunning, remote location, nearly every other aspect of the stay was disappointing.
The rooms had a strong, unpleasant mildew odor and felt outdated — not at all what you'd expect from a hotel of this supposed caliber. The gym was both dirty and overcrowded. I used it daily and not once did I see it being cleaned or maintained by staff, which is unacceptable from both a hygiene and service standpoint.
The spa, which I had hoped would be a highlight, was a complete letdown. I booked two treatments, both of which were well below average and felt rushed and impersonal. Dining was another huge disappointment. Both lunch and dinner lacked flavor, and prices were unjustifiably high considering the poor quality.
Communication was also a challenge — as a foreign guest, I was surprised to find that almost no one on staff spoke English, which made resolving even small issues unnecessarily difficult.
Most frustrating of all, the extremely high price we paid for our room was in no way reflected in the service or the product we received. For what we paid, we expected excellence — or at the very least, basic standards of cleanliness and comfort.
In summary: aside from the beautiful location, Fasano Trancoso does not live up to the brand name or the cost. I would not recommend it, especially to international travelers expecting a refined, luxury experience.