Hotel Federale Lugano

Great location, close to the train station. Friendly staff. Breakfast buffet is good. That’s all the nice things. |Room was ok. Old furniture so it made it look shabby. |We were overcharged when we checked out. Didn’t get a bill but we were told it was the city charges. Paid about CHF 5,50 per person per night. When we checked later on the Lugano city website, it said max CHF 4,50. Yes, our fault. We should’ve insisted on a bill. |So I can’t recommend this hotel to anyone.

The 17th FIMBA World MaxiBasketball Championship of Ticino, Switzerland from June 27 until July 6, 2025 is right now! We came from Puerto Rico by plane to Madrid, Spain then to Milan, Italy, and by train to Lugano! The Hotel Federale Lugano is at CITTÁ DI LUGANO, Switzerland! The hotel is a family business ownership that go from generation to generation. One of the owners is the Chef, another one is the Business Manager, and my favorite is their Mom. She is 90 years but every morning we could see her taking care of business, and inspecting everything around her. I can tell that her employees love her too cause almost all of them had worked here for more than 20 years. The best ones are Giuseppe, Front Desk, and Rosa Marcelo, Restaurant Staff. The hotel customer service is great! The food is amazing, great flavor, and different dishes every day. Our Puerto Rico’ champions are 11 teams: Men teams 5 (years are 50 to 54, 54 to 59, 59 to 64 l, 64 to 69, 69 to 74) Women teams are 6 (30 to 34, 34 to 39, 39 to 44, 44 to 49 to 49 to 54, and keep going)! Weeepppaaa Switzerland, thank you for your beautiful views! Your people are amazing also! ||Zaida Gomez-Santana |Puerto Rico

We are guests staying here for our honeymoon, and every staff member at the front desk has been incredibly friendly to us. The hotel room is excellent and very clean. Unfortunately, we didn’t get the chance to enjoy the hotel’s dinner, but we would love to come back and stay again

Last June, I stayed in this hotel for the second time in my life (the previous visit was in 1997!). This is a charming hotel in a quiet corner of Lugano. Situated ideally near the train station and within walking distance of the city center, the hotel offers a comfortable home away from home. The staff is super friendly and the hotel, which was founded more than a century ago, breathes tradition and superb experience in hospitality.

I had a wonderful stay at the hotel, and I want to especially thank Giuseppe at the front desk. He was incredibly kind, professional, and always ready to help with a smile. From the moment I arrived, he was super friendly and helpful. He gave great tips about the area, helped me with everything I needed. It really felt like he cared, and that made my stay so much nicer. You don’t always meet people like that in hotels — thank you, Giuseppe!

I highly recommend this hotel. The room was clean, quiet, and comfortable. Breakfast was amazing, and the location is excellent. Above all, the staff were incredibly friendly and helpful.||We arrived late at night after a motorcycle accident and a visit to the hospital. Giuseppe went above and beyond to make us feel welcome and cared for. He helped us with our bags, arranged a late checkout so we could rest without stress, and even assisted us in ordering dinner. His kindness made a difficult night much easier, and we’re truly grateful.

Hotels in Lugano are very expensive, so on the plus side this place was relatively cheaper than some and is located very close to the main train station. The staff were very friendly and responsive to requests we had. |The downsides are that the decor is getting a bit old/tired and the wifi barely worked in our room for most of our stay, at times disconnecting altogether if not just slow. They really need to install some repeaters. |Breakfast was acceptable. |The air con worked pretty well

Very highly recommended!! The staff are friendly and always smiling and the location is great. Starting my days with their delicious breakfast and cheerful mood was just awesome! I left early in the morning to catch my train and had an issue with my luggage zipper but Giuseppe was there to help me sort things out! Many thanks! I will be back soon.