Hotel Ferré Machu Picchu

First, they give me a very dark and damp room with window facing walls. It was not pleasant at all. Took a way all good experience that I had a day at that moment. I asked to change a room. They changed the room with water view but not like the picture. Why they do that at first. Nobody should stay that kind of room when they pay resonable prices. |Bed was very comfortable and clean. Breakfast was very good. All staffs are kind.

I wouldn't recommend this to friends or family at all. LOCATION: First off we're RIGHT ON the train tracks (I mean the hotel is called Ferré after all). So every time the train passes you not only hear it, you feel it. But at least we're a short walk away from everything. ROOMS: We ended up in a small inner room where the only window opens out into the communal hallway by the elevator, so it doesn't make sense to open it. But even if it was a real window to the outside of the building, regardless we shouldn't open the window, because the mosquitos are really bad in Aguas Calientes, and there's no bug screens on any windows. That wouldn't be a problem except there's ZERO VENTILATION. Not a fan in the bathroom, or any way to circulate the air in the room. After a shower it quickly becomes so hot, stuffy and humid that we ended up leaving the door to the hallway ajar to get some airflow!!! Crazy. They don't even provide a hair dryer. Service at the front desk seems fine. Not by any means exemplary. Our Inca Trail tour company booked this hotel for us. My only feedback to them would be to not book this hotel for their guests again, because otherwise this has been a fabulous trip. Only this hotel has been the one thing to mar the experience.

Beautiful view, I wish we could have opened the huge window we had to listen to the River right outside our window, but we were warned by Staff not to because of mosquitos, surely a net could be put on the window to prevent this, this would massively improve the quality of the stay and something the Hotel Management should definitely consider, because it would be relaxing to be able to lay on the bed and listen to the River with the amazing view. Lovely comfy bed but no Kettle for drinks or a Hair Dryer. If you want a hot drink you have to walk downstairs to make one at the Reception Desk which is awkward and not ideal when you're dressed for bed. You can't make drinks from the comfort of your room. This also prevents travellers from using (safe) bottled water because the hot water downstairs is in a pre-made thermal water dispenser and could be tap water. I only heard one train, considering the tracks are only steps away I must have slept through all the noise. It was a lovely stay.

Lovely hotel and staff and great location. The rooms were spacious and clean. The breakfast area had a great view of the river and the mountain. The only remark we have is that the elevator wasn't working all the time.

The staff’s attention was good, and they were always friendly in their manner. However, I noticed that the internet signal does not reach all rooms with the same strength, which can be inconvenient. It would also be advisable to improve the cleanliness of the sheets and bathrooms, as well as to replace the towels, since they show considerable wear. I believe that, given the overall conditions, the room rate could be adjusted to better match what is actually offered.

Disappointing stay despite a decent breakfast and a fairly comfortable bed. Bathroom poorly maintained: toilet not fixed and shower cycling every ten seconds from scalding hot to freezing cold. No Wi-Fi available, and when we asked at reception, they made up a network that didn’t even exist. For a 3-star hotel, this is unacceptable. I do not recommend it.

I almost never leave reviews as I know negative experiences happen and are nobody's fault but this is one of the worst hotels I've stayed in. It is super loud, you can hear everything being said in adjoining rooms and especially the lobby. Our reservations, which were made 2 moths ago were lost. I understand this happens to hotels and travel companies that provide the hotels so I was willing to give them patience until they put us in the basement right below the lobby so every word spoken by and to the front desk staff echoed down the open stairway to our room. I will beg our tour company to never use this hotel chain again. The front staff was unwilling to assign us to another room even though there was a group of 50 plus people that showed up at 9:30 pm, making all kinds of noise that they could have put together in the room we were in. 5 of the 6 basement rooms were already assigned to this group, just add one more. We checked in at 4 pm by the way, and again this group came at 9:30. The noise started again at 4 am when guests started to check out and the staff made no effort to be quiet. Do not use this hotel if your goal is sleep. Paper thin walls and a floor plan that echoes throughout will keep you from that goal. Also, I can't speak for how the rooms are in the upper level but in the basement you don't control the temperature so ask for extra blankets.

Very good facility, conveniently located near train station, in fact quite next to one of the train tracks. I didn't feel the noise due to the vicinity to the train station. Ask for rooms facing Urubamba river - the view and the river sound is very refreshing. Very polite and friendly staff (Thank you!)||Only one issue: we are a family of 4 split in two separate rooms. Not sure if they don't have big enough rooms or were not available at the time of booking (we didn't book ourselves but our 2-day Inca trail tour operator Orange Nation booked for us)