Hotel Ferré Machu Picchu

I wouldn't recommend this to friends or family at all. LOCATION: First off we're RIGHT ON the train tracks (I mean the hotel is called Ferré after all). So every time the train passes you not only hear it, you feel it. But at least we're a short walk away from everything. ROOMS: We ended up in a small inner room where the only window opens out into the communal hallway by the elevator, so it doesn't make sense to open it. But even if it was a real window to the outside of the building, regardless we shouldn't open the window, because the mosquitos are really bad in Aguas Calientes, and there's no bug screens on any windows. That wouldn't be a problem except there's ZERO VENTILATION. Not a fan in the bathroom, or any way to circulate the air in the room. After a shower it quickly becomes so hot, stuffy and humid that we ended up leaving the door to the hallway ajar to get some airflow!!! Crazy. They don't even provide a hair dryer. Service at the front desk seems fine. Not by any means exemplary. Our Inca Trail tour company booked this hotel for us. My only feedback to them would be to not book this hotel for their guests again, because otherwise this has been a fabulous trip. Only this hotel has been the one thing to mar the experience.

The staff’s attention was good, and they were always friendly in their manner. However, I noticed that the internet signal does not reach all rooms with the same strength, which can be inconvenient. It would also be advisable to improve the cleanliness of the sheets and bathrooms, as well as to replace the towels, since they show considerable wear. I believe that, given the overall conditions, the room rate could be adjusted to better match what is actually offered.

Lovely hotel and staff and great location. The rooms were spacious and clean. The breakfast area had a great view of the river and the mountain. The only remark we have is that the elevator wasn't working all the time.

Disappointing stay despite a decent breakfast and a fairly comfortable bed. Bathroom poorly maintained: toilet not fixed and shower cycling every ten seconds from scalding hot to freezing cold. No Wi-Fi available, and when we asked at reception, they made up a network that didn’t even exist. For a 3-star hotel, this is unacceptable. I do not recommend it.

Very good facility, conveniently located near train station, in fact quite next to one of the train tracks. I didn't feel the noise due to the vicinity to the train station. Ask for rooms facing Urubamba river - the view and the river sound is very refreshing. Very polite and friendly staff (Thank you!)||Only one issue: we are a family of 4 split in two separate rooms. Not sure if they don't have big enough rooms or were not available at the time of booking (we didn't book ourselves but our 2-day Inca trail tour operator Orange Nation booked for us)

I almost never leave reviews as I know negative experiences happen and are nobody's fault but this is one of the worst hotels I've stayed in. It is super loud, you can hear everything being said in adjoining rooms and especially the lobby. Our reservations, which were made 2 moths ago were lost. I understand this happens to hotels and travel companies that provide the hotels so I was willing to give them patience until they put us in the basement right below the lobby so every word spoken by and to the front desk staff echoed down the open stairway to our room. I will beg our tour company to never use this hotel chain again. The front staff was unwilling to assign us to another room even though there was a group of 50 plus people that showed up at 9:30 pm, making all kinds of noise that they could have put together in the room we were in. 5 of the 6 basement rooms were already assigned to this group, just add one more. We checked in at 4 pm by the way, and again this group came at 9:30. The noise started again at 4 am when guests started to check out and the staff made no effort to be quiet. Do not use this hotel if your goal is sleep. Paper thin walls and a floor plan that echoes throughout will keep you from that goal. Also, I can't speak for how the rooms are in the upper level but in the basement you don't control the temperature so ask for extra blankets.

For the price and location, this is a great place to stay for visiting Machu Picchu. As the other reviews and videos show, this hotel is literally RIGHT NEXT TO the train tracks; this interesting location, the staff’s service, riverside views, and included breakfast are bound to make your stay memorable. My wife and I stayed here 2 days and 2 nights on our Machu Picchu adventure. The staff were warm and welcoming and very accommodating the entire time. We always looked forward to the delicious buffet style breakfast and dining with the Urubamba River flowing directly beneath us. However, after a long day at Machu Picchu we wanted to nap and recover. But the paper thin walls, construction across the street, trains coming through at all hours, housekeeping working and playing music loudly, and tourists walking around town, we lay sleepless for a couple hours before giving up. The nights weren’t much better; while the housekeeping noise was gone, trains rolling through outside our window and other tourists coming in late prevented a good nights sleep both nights we stayed. We greatly appreciated the cleanliness and hospitality of the hotel and staff. Several times we asked for more towels or toilet paper (which was left unstocked) and we were always quickly accommodated. Overall the staff hospitality, natural ambience, and food turned our almost negative experience into several memorable stories.

We stayed at Hotel Ferre Machu Picchu for one nights, as part of an organised trip through Exoticca. The stay met our expectations overall. The room was clean and well-organised. The bathroom was equally spotless and tidy. The bed was comfortable, ensuring a good night's sleep.||Breakfast was a highlight—plentiful and delicious, offering a variety of options such as fruits, juices, cold cuts, bread, jam, butter, coffee, and milk. The hotel’s location in the center of Aguas Calientes made it a convenient base for exploring. We were welcomed with warmth and friendliness upon arrival, which added a nice touch to the experience. |This was a good, basic hotel that offers reasonable value for money.