Firefly Boutique Hotel

We had again an amazing experience here. The hotel was incredibly clean and every staff member we met was extremely friendly and attentive. The service was top-tier from start to finish. We especially loved having breakfast served in our suite — such a wonderful touch first thing in the morning! The spa area was very nice, quiet, and relaxing, perfect for unwinding after a long winter day.|Overall, a fantastic stay. Highly recommended and we can’t wait to come back!

We stayed in a Panorama Suite as a family of 4. Both the kids had their own room which made them beyond happy. The suite (a VERY well kitted out apartment really) was incredibly spacious and incredibly comfortable. It was a great feeling to have so much room in a hotel! The pool is fantastic and the spa bath really great after a day walking in the alps. The bar was also fantastic with great service and loads of games. We enjoyed darts and table football. There was also a great looking pool table, pinball and arcade games too. Very welcoming with younger kids! The walk into town to find dinner was less than 10 minutes but there’s also enough in the kitchen to fix something up in the suite too! We even had a lovely view of the Matterhorn from our balcony! Couldn’t recommend Hotel Firefly enough. It’s really well run, brilliantly designed and so very relaxing.

My sister and I stayed at the Hotel Firefly in October 2025 for 4 nights, and it exceeded all our expectations. The hotel combines modern Alpine luxury with a warm, welcoming atmosphere. The suites are spacious, beautifully designed, and immaculate. Having a kitchenette, comfortable living area, and balcony with mountain views made the stay feel luxurious. The location is excellent, central, with easy access to the Gornergrat railway, shops, restaurants, and walking paths. Overall, Hotel Firefly offers a perfect blend of comfort, elegance, and excellent service. If we do come back to Zermatt again, my sister and I will most definitely be staying at Hotel Firefly.

We just got back from an amazing vacation in Switzerland and can't say enough about our stay at Firefly hotel. From the moment we got there, our family was welcomed and made to feel right at home. The hotel is walkable from the train station but recommend their shuttle (Pink panther), especially if you have larger luggage, or tired from hiking, which we were and took the shuttle when we left. The hotel is a short walk to the main street, for shopping and food. We stayed in the deluxe suite for our family of three. It was perfect. Very clean and spacious. Beds were super comfortable and big sliding doors in the sitting area and main bedroom were nice and brought in cool air in the evening. We especially enjoyed having breakfast brought direct to our room every morning. And our daughter enjoyed the PlayStation at nighttime. I would 100% recommend this hotel. It checked every box.

I booked this Hotel online from the other side of the world and the team there responded quickly to my questions and gave me a lot of confidence and local information. Upon arrival everyone was super friendly, everything went seamlessly, and the room was spacious with great views and facilities. The bar downstairs is lively and the pool, spa and gym are all a nice touch. I did enjoy the branded towels and bath mats and the breakfast served in your room at a wide range of convenient times was awesome.

So glad we chose Hotel Firefly for our stay in Zermatt. Location was perfect. Close to the gondola. Short walk to restaurants and quiet at night. Hotel was decorated nicely. Rooms were spacious and well stocked. Staff was outstanding. Very friendly and helpful with anything you need. Highly recommend staying here when you are in Zermatt. The Spa was so nice.

This year was our ninth visit to the Firefly. The consistency in terms of friendliness, quality, and standards is impressive and no coincidence. Here, hospitality is not only practiced, but celebrated. The rooms have a charming yet modern style with lots of wood, are very modern, and very well maintained. The breakfast is excellent, and the wellness area with great massages rounds off the picture. For me, Firefly is one of the gems - not only in Zermatt, but beyond.

We had such a great stay! The hotel has a hot pink shuttle that picked us up from the train station. As soon as we walked into the hotel, we were welcomed by staff and given a tour of the gym, spa and room. Everyone was very friendly and helpful. The rooms were clean and well equipped with everything we needed. Breakfast served in the room at the time of your choice every morning. The balcony was a good size for two people and had a great view of Zermatt. Overall we loved our stay here, favorite place we have stayed in Switzerland. We will be back!