Hotel Firenze Lugano

The location is very nice and the room was spacious and clean. I view from the terrace is amazing. The staff is very kind and service was excellent. I would recommend staying here, especially if you enjoy a more quiet location with a beautiful view.

We had a wonderful stay at this hotel. The place itself is beautiful, but what truly made it special were the lovely people working there. From the moment we arrived, we felt genuinely welcome and cared for. Their kindness and hospitality turned our visit into an unforgettable experience. Highly recommended!

Only stay here if you have no alternative.|We only stayed 1 night (luckily). It was too hot. No ac. Ants crawling over my body. The floor was broken. The towels looked like hand me downs from a charity and smelled disgusting. The breakfast was just sad, we went to a grocery store later for better food. Tables and floor sticky, again bugs and flies all over.

I had an amazing experience there the staff was super helpful and the most nice I ve met. Such kind people can’t go unnoticed and need to be seen. Thanks a lot again it was a great time there and food 👏

Man Who checked me in charged me 9 francs for a regular bottle of sparkling water The man after he saw my review complained I posted it. Said it’s normal Swiss pricing and that’s standard since he doesn’t charge a “coperto” at the restaurant so the price of water makes up for it. I did not have a meal at his restaurant I simply wanted water and he said there were no locations near by open to buy but that he would sell me one. I was staying in hotel not eating at restaurant. Charging me an expensive surcharge on drinking water in a hotel is very unprofessional. He should consider having water available for purchase for guests of the hotel with a more reasonable price since the bathrooms do not even have a cup to drink from faucets. Not even a 3 star experience.

The hotel was very dirty. The towels smelled so bad couldn't use them. Old and very bad cushions. Not worth the price. Location and view was lovely

Charming hotel, fantastic restaurant and amazing staff, Lulu⭐. The pinsa is highly recommended. Im sure the other dishes are also fantastic

the place was absolutely horrible i couldn’t even shower the towels were dirty and there was hair left in it the rooms were so small and the floor was very dirty when we added an extra person to our rooms they made us pay 50 euro instead of 43 because we didn’t check the currency and the man is a liar and also very dishonest he made us pay 7 euro more for basically nothing overall do not come to this place