Hotel Fitzroy by Luminous

Our experience at Hotel Fitzroy was a great way to end our trip to New Zealand. The staff were very attentive and allowed us to check into our room early, and additionally prioritised our breakfast due to an early flight. The decor in our room (Campbell Suite) and the main hotel is fantastic, the bed is super comfortable and the bathroom was spacious and well designed. The hotel is in a great area of town (Ponsonby) with lots of shops, bars and restaurants, although I recommend booking the restaurants in advance. We had a very memorable stay!

Boutique Auckland city stay. Like a home away from home. Warm and welcoming hosts Sue and Chris made my stay in the city of sails. Sadly no time for Brekky so will have to come back 😊

Fitzroy was all we wanted to wrap up our honeymoon. The hotel is located in a beautiful area, rooms are quiet and beds are large, breakfast was delicious and the 2 team members we interacted with - Pablo and Eric - were friendly and helpful (thanks Pablo for the “what to do in 1 day in Auckland” recommendation) We would totally come back here if ever again in Auckland. Last but not least, short 30 mins ride from the airport

Pros: The decor of the room is very nice, with 3m ceilings and large windows that open. The bathroom is spacious and the underfloor heating is a nice touch. Cons: There is much not to like. The hotel is noisy and we could hear people walking in the halls and upstairs at all hours of the night. The room appears spacious because of the high ceilings, but in fact is quite small. There is only one chair and a tiny table (for two people) wedged into a corner right next to the bathroom door. The room we had (Campbell Suite) overlooked a side yard where the hotel's bags of laundry were prominently on display, and the other window overlooked the street which was very busy with cars. There is only street parking available (and not necessarily near the hotel), with no drop-off area, so be prepared to walk if you don't get lucky finding a spot. Staff presented themselves as pleasant, but seemed put out with basic requests. Not sure about the security, as someone tried to open the door to our room in the middle of the night. It could have been another guest thinking it was their room, but it also could have been someone from outside the hotel. We were looking forward to our stay and expected Hotel Fitzroy to deliver a luxury experience, but we were totally disappointed.

Fantastic hotel, the service was impeccable! Leo was a wonderful host, took care of us and start to finish. And the breakfast was out of this world, more than I could eat, but the best eggs Benedict I’ve had in a long long time. The location of this hotel is ideal, especially as an out-of-town visitor to Auckland. Definitely will stay here again!

This hotel is no longer in operation and has not been operating for months. Yet, I was able to make a reservation on booking.com only to arrive to a shuttered hotel. A maintenance worker cleaning out the hotel informed me of its shuttering .

What a lovely surprise! We arrive at sunrise and we’re warmly greeted by Beatrice. She couldn’t have been more helpful and quickly delivered flat whites. The hotel is darling, very special! Our room was beautiful with a great view/ patio out front. Breakfast was amazing! The hotel’s location to wonderful shops and restaurant is a 5 minute walk away! Cesar was also fantastic and so helpful, great customer service! If we’re ever back to Auckland, we hope to stay again at Hotel Fitzroy!

The manager called me to say I'd forgotten an item in our room. He kindly offered to drop it off at our next hotel. I really appreciated this extra effort and service. The hotel is located in a residential area within easy walking distance of several restaurants and retail stores.