Hotel Florence

This was the second time.we have stayed at the Hotel Florence, returning after 6 years to Bellagio and had no hesitation about staying at the Florence again. We were not disappointed, the hotel has one of the best locations on lake Como and it's worth having a lake view room with a balcony as the views are amazing. The hotel is very traditionally Italian, with very good spacious rooms with lovely white sheets and fluffy soft towels. The staff are very polite and helpful and very knowledgeable of the local area and the air con works very well. Breakfast was very good in the breakfast room with plenty of choice and the staff were again very good and attentive. As per other reviews we never used the hotel restaurant on the lake shore as the menu was not very inspiring although it did appear to be busy. However the hotel bar was a nice place to have a drink before going out to eat. Will certainly stay again if we return to Lake Como.

Our stay at Hotel Florence was fantastic. The location is perfect, the rooms are charming, and the service at the hotel itself was warm and welcoming. It’s a truly beautiful property that made our time in Lake Como feel magical. Unfortunately, the same can’t be said for the restaurant attached to the hotel. While the lakeside view is lovely (as most are in Como), the food was incredibly underwhelming. The flavors were mediocre, portions were shockingly small, and the prices were unjustifiable — €35 for two tiny pieces of lamb? We raised our concerns respectfully to the manager, Aaron, and were met with hostility and defensiveness, which really soured the experience. In short: the hotel is a gem, but avoid the restaurant. There are far better dining options nearby that won’t leave you disappointed.

Place was amazing! Great stay with perfect service from all the staff! The free breakfast was an added bonus! Rooms very clean with a AMAZING view! Parking was easy with a parking garage a short walk away! Can’t wait to stay again!

From start to finish we loved this hotel. Absolutely the position of Hotel Florence is second to none but it’s all the other things.|The warm welcome from Giselle, her colleague (I am sorry forgotten her name) and the lady running breakfast, were all so helpful.|The breakfast was lovely with plenty of fresh options.|Their recommendations for dinners, and private boat trips were also on point.|Thank you Hotel Florence, we will be back. X

We had a wonderful experience at this hotel! Our room was lovely. It had two balconies and a great view of the lake. The breakfasts were delicious. The staff was kind and helpful. No complaints whatsoever!

I went to Hotel Florence’s restaurant and it wasn’t a pleasant experience. First of all, the manager was really rude when I was trying to explain that I already had someone in the restaurant who had already got seats, he did apologise after realising his mistake. Secondly, the price of the food was expensive and not worth the price. The ravioli was basically 11 Chinese dumplings, each one worth 2 Euros, I do not recommend you to try. Thirdly, the food wasn’t fresh. I ordered a shrimp, the shrimp was really sweet but the texture of the shrimp was soggy. Besides all the negative comments I have, the staff service was decent and the view of the coast was nice. If you’re looking for a nice view of the coast, I’d recommend coming to this restaurant and skip the food.

This hotel has been the highlight in our trip. The location is perfect, we had a beautiful view of Lake Como, the reception extremely helpful with recommendations, Giselle was great. Our room had been refurbished and was a delight, can’t wait to come back. We also had drinks at the Bar Florence in front on the hotel and Stefano provided great recommendations and service.

My favorite bar on Lake Como!!! Every time I come here I go only to this bar. Very friendly waiters and delicious cocktails! The hotel is also very beautiful and cozy, amazing breakfast. An ideal place to stop if you want to travel around the lake, it’s cheaper than Varenna.

We spent 18 nights in northern Italy travelling all around. Different cities, different hotels. All great, all different. This little boutique hotel was so nice. We were on the top floor in a corner room with doors that opened on each side to wonderful views of Lake Como. The staff was incredibly friendly and helpful, giving us recommendations on where to eat. And the breakfast (included) was very good with very attentive staff. This hotel is right in the heart of Bellagio and right on the water. I highly suggest this place!!

Sat for 20 minutes and got no attention from any servers after being asked by the bartender to sit outside.

This review is for the hotel bar only. My mother and I sat down here after a long, hot day on the ferries and touring Villa Carlotta. We were approached within minutes by a very pleasant server and our aperol spritz and Bloody Mary were served quickly and with bowls of peanuts, olives, and potato chips. The drinks were good, the portico was shaded, the prices were moderate. Would return.

Amazing Boutique Hotel. Beautiful design, the balcony view is spectacular and the staff is cordial and helpful.

Ate dinner by the lake. The pasta was surprisingly divine -- we had the pesto tortelli and the tomato/cheese pecharri. Service was speedy and the sunset over the mountain beautiful. Would definitely come back.

Wow! Think James Bond here. The hotel is beutifull and right on the water of lake como. This is very much a boutique hotel. The rooms are beautifully decorated (as is the whole hotel). Bed and bathroom was perfect. Hotel staff were amazing and super friendly and helpful. Everyone was amazing. Quite simply you have to visit.

Ok Yelpers are missing out on this place big time!! Only one Yelp review! This place is awesome. You sit outside right on the lake under tree trellises. Beautiful!! The food is origami and unique. We had ravioli with lemon grass, cheese and a hint of ginger in a asparagus butter purée. Yum! Then we had little green balls of pasta with green beans a ball of fresh cheese in a carrot sauce. Super Yum! Then we had a filet topped with like a pound of fresh shaved black truffle. Another Yum! We had lamb chops also but the other dishes were so awesome it made the lamb chops seem pedestrian even though they were very good I hope this gets some more Yelpers to try the place. It deserves more attention. It's across the street from the Florence Hotel and adjacent to Villa Serbelloni. You can't miss it and shouldn't.

I thought this was a great hotel. The location was perfect and the staff was very friendly and accommodating. Rooms were comfortable, typical european with some extra frills of antique and velvet furniture. Bathroom was typical for Europe - tub with a shower head. Only drawback for us was no refrigerator - we had to keep a medicine in the restaurant which was no problem. Wifi worked fine. We had a beautiful view of the lake and mountains from our window. The breakfast room felt like an old castle and I loved all the colors of the furniture. Cappucinos were good and the remainder of the breakfast selection was adequate and typical. We were staying with a large group of friends and were able to enjoy a beautiful cocktail hour on the terrace of one of their rooms, helped by the bar letting us use their wine opener and chilling our many bottles of wine. For the money, I was very surprised at the quality and service.

Had dinner at the Florence Restaurant and it was great. We stared with a deliciously fresh Minestrone and and asparagus avocado salad. Splitting a main course of black cod on lentils with artichokes. So yummy. The atmosphere under the full blooming wisteria, on the lakefront was perfecto!

Zero for the food; 1 star for service; 5 star for the view on the lake. Is great place to drink a glass of wine and look at the lake and mountains. Food is bad period. Don't even try..

The rooms here are fine. I have a partial lake view. That is the best part. Sparse and not beautiful. Charming but not luxurious. My room has a small bathtub with a hand held shower wand that basically means I have to sit in the tub to shower. Beds lack comfortable pillows and bedding. The service here by the front staff is horrible. They act as if they would rather be having a root canal than helping you, particularly the woman who works during the day. Calling to ask about the internet seems to be a big problem for her and I have discovered why, it doesn't work. You have it for one minute then not again. I had internet two days intermittently, and now it doesn't work. It's a shame because if she was nice and helpful I would say stay here, but they lack common courtesy and forget that the hotel business is a service industry. So I will not stay here again. Ciao Hotel Florence. Non ci vediamo...I want to add that today the restaurant waiters out front were extremely rude to our group. As we sat and painted at the closed tables before they were open he came and literally yelled at us to tell us we were not allowed to sit there even though we had 8 rooms at the hotel and we offered to buy drinks and food.so therefore I have now moved this hotel to a ONE minus star.