Hotel Florence

The Hotel Florence was a fabulous place to stay in Bellagio. The rooms were beautiful and the staff amazing! The evening front desk clerk (Ahmed) spent a great deal of time helping me sort out a problem with trying to email a document from there back to the US, going way above and beyond. The complimentary breakfast in the morning was a gourmet treat each day. Would definitely go back. The location was perfect! A gorgeous view of Lake Como every day and conveniently located amid shopping and restaurants. We met several people who have returned many times over the years because of their positive experiences. Highly recommend!

While we didn’t stay at Hotel Florence, we were rescued by Aaron and couldn’t be more thankful for his hospitality. My wife and I were celebrating our honeymoon in Bellagio, we were blissfully unaware of any cutoff time for taxis, and no other rideshare service would head our call. That’s when Aaron steps in. While he could go home after his long day of providing top-notch customer service, he noticed my wife and I stranded, and had to step in to save us from a 6km walk in complete darkness. Not only did he drive us to our hotel, that’s not even his, he would not take my money as a sign of courtesy for his actions. ||While I may have not stayed at the Hotel Florence for this trip, I will going forward knowing Aaron and his team will be taking care of my family. Grazie Mille Aaron!

I cannot say enough good things about Hotel Florence. Obviously the location and views from the hotel are breathtaking but the kindness and service of everyone we encountered at the hotel was amazing. They remembered who we were and helped with anything we needed during our stay. We sadly had to leave in the early morning to catch our train and they went out of their way to have a small breakfast ready for our group so that we weren’t starting our travel day hungry. The room was clean and had a lot of charm. If you’re traveling to Bellagio, I would highly recommend staying here.

Small room. Note the big screen TV :). Excellent service at front desk and by housekeeping. Good breakfast included the best fresh fruit. Loved the balcony and the view. Location couldn't be better. Right beside the ferry so no walking uphill with luggage. Expensive but worth it.

This was the second time.we have stayed at the Hotel Florence, returning after 6 years to Bellagio and had no hesitation about staying at the Florence again. We were not disappointed, the hotel has one of the best locations on lake Como and it's worth having a lake view room with a balcony as the views are amazing. The hotel is very traditionally Italian, with very good spacious rooms with lovely white sheets and fluffy soft towels. The staff are very polite and helpful and very knowledgeable of the local area and the air con works very well. Breakfast was very good in the breakfast room with plenty of choice and the staff were again very good and attentive. As per other reviews we never used the hotel restaurant on the lake shore as the menu was not very inspiring although it did appear to be busy. However the hotel bar was a nice place to have a drink before going out to eat. Will certainly stay again if we return to Lake Como.

The hotel is in an amazing location, right next to the shore with beautiful views of Lake Como. There is a Bar and seats outside where you can enjoy a drink and soak in the view. We avoided the restaurant due to the negative reviews on trip advisor, which is a shame as it's in a prime spot by the lake. We stayed in room 4 on the first floor, which shares a terrace with room 5. Couldn't have asked for a better room. We bought a bottle of wine and sat outside one evening soaking in the view and watching the sun set - amazing.

I scored this hotel based on how likely/confidently I would recommend it to a friend. As you can already tell, I was left quite disappointed in the hotel and especially its “management”. ||My wife and I stayed here for three nights as part of our honeymoon. Our travel agent ensured we had what we believed to be the best room in the hotel: a corner suite with a wrap-around balcony. We were in heaven the first day and night. The hotel is located well in Bellagio. The breakfast buffet is fine; but if you’re staying at this hotel, you’ve probably spent enough time traveling and staying in other hotels such that you won’t be blown away. The clerks at the front desk were friendly. While we had done our research ahead of time, the clerks demonstrated they would be able to help guests understand the multiple ferry lines used to navigate the lake. The bar is nice, with a classic feel, open relatively late for Bellagio, and Diego the bartender is great. The drinks were good, but were some of the most expensive of our trip (which also included Nice, Portofino, and Milan, for reference). Overall, the hotel itself is a nice stay.||During our second of three nights, we noticed a horrific smell akin to raw sewage emanating from the bathroom. It had been raining, so we figured there may have been some back-up in the plumbing, which we figured was old. Luckily, for that night, closing the door was sufficient for keeping the smell out of the rest of the room. While it was still miserable to use the restroom that night, we hoped that it was a one night occurrence; and we were optimistic the next morning that it was, given the smell had subsided by then. As such, we did not look to move rooms, and hoped that our last night would go smoothly.||Unfortunately, that was not the case. The smell came back, and was worse, our third night. We couldn’t sleep because of the smell. So, finally, knowing we had to leave early the next morning to catch our train to Milan, we bit the bullet and went to the desk to explain the situation.||The clerk came up to our room and recoiled when he got near the bathroom. He immediately offered to change our room, which we accepted. We were moved down the hall to a much more standard, bare-bones room for which I normally wouldn’t feel great about paying Lake Como rates. Given how late it was, we figured we would speak with a manager at check-out to fully debrief them on what happened, and to take next steps to be compensated in some way. ||The next morning, we told the person checking us out (Paola) about what happened. Paola was not particularly apologetic or sympathetic. Instead, she quickly claimed that this is a “very common” occurrence as if to diminish the problem. When we asked what the Hotel is going to do to compensate their guests whose honeymoon was adversely affected by their faulty plumbing, Paola threw her proverbial hands in the air by flatly saying she can’t do anything about compensation, that I have to reach out to management, and that *there is no management on the premises*. I would, evidently, have to email management to try to rectify the issue. My wife and I would have been okay with just paying what would have surely been the reduced rate for the standard room our last night, and figured this would be the absolute minimum that decent *hospitality* management would offer. Yet, we were directed to jump through e-mail loops to solve a problem the hotel caused. Paola threw in a side comment that, allegedly, had we told the hotel the first night we noticed the smell, something may have been done; what that was, she did not say. What a sour end to what was a nice chapter of our one and only honeymoon. ||When we got home, I emailed the address given to me. After some time, I received a reply indicating that we would receive no refund at all. They did offer us a free night the next time we stay. I wish the person who wrote that could have seen my laughter upon reading their response. What a joke. Why would I ever stay at a hotel where it is a) an alleged commonplace for a miasma to pollute your room, where b) there is no management to handle said allegedly common occurrences, and where c) management will not refund you one Euro for dealing with the inconvenience of moving and downgrading rooms? This brings me back ti what Paola said, about informing them earlier; what exactly would have been done, if they couldn’t even be bothered to charge us appropriately for the rooms we stayed in?||If you’re willing to take the risk of dealing with something like this, go for it. Otherwise, there are plenty of other options in the area. Also, don’t sleep on staying in Menaggio!

Our stay at Hotel Florence was fantastic. The location is perfect, the rooms are charming, and the service at the hotel itself was warm and welcoming. It’s a truly beautiful property that made our time in Lake Como feel magical. Unfortunately, the same can’t be said for the restaurant attached to the hotel. While the lakeside view is lovely (as most are in Como), the food was incredibly underwhelming. The flavors were mediocre, portions were shockingly small, and the prices were unjustifiable — €35 for two tiny pieces of lamb? We raised our concerns respectfully to the manager, Aaron, and were met with hostility and defensiveness, which really soured the experience. In short: the hotel is a gem, but avoid the restaurant. There are far better dining options nearby that won’t leave you disappointed.

We spent 18 nights in northern Italy travelling all around. Different cities, different hotels. All great, all different. This little boutique hotel was so nice. We were on the top floor in a corner room with doors that opened on each side to wonderful views of Lake Como. The staff was incredibly friendly and helpful, giving us recommendations on where to eat. And the breakfast (included) was very good with very attentive staff. This hotel is right in the heart of Bellagio and right on the water. I highly suggest this place!!

Sat for 20 minutes and got no attention from any servers after being asked by the bartender to sit outside.

This review is for the hotel bar only. My mother and I sat down here after a long, hot day on the ferries and touring Villa Carlotta. We were approached within minutes by a very pleasant server and our aperol spritz and Bloody Mary were served quickly and with bowls of peanuts, olives, and potato chips. The drinks were good, the portico was shaded, the prices were moderate. Would return.

Amazing Boutique Hotel. Beautiful design, the balcony view is spectacular and the staff is cordial and helpful.

Ate dinner by the lake. The pasta was surprisingly divine -- we had the pesto tortelli and the tomato/cheese pecharri. Service was speedy and the sunset over the mountain beautiful. Would definitely come back.

Wow! Think James Bond here. The hotel is beutifull and right on the water of lake como. This is very much a boutique hotel. The rooms are beautifully decorated (as is the whole hotel). Bed and bathroom was perfect. Hotel staff were amazing and super friendly and helpful. Everyone was amazing. Quite simply you have to visit.

Ok Yelpers are missing out on this place big time!! Only one Yelp review! This place is awesome. You sit outside right on the lake under tree trellises. Beautiful!! The food is origami and unique. We had ravioli with lemon grass, cheese and a hint of ginger in a asparagus butter purée. Yum! Then we had little green balls of pasta with green beans a ball of fresh cheese in a carrot sauce. Super Yum! Then we had a filet topped with like a pound of fresh shaved black truffle. Another Yum! We had lamb chops also but the other dishes were so awesome it made the lamb chops seem pedestrian even though they were very good I hope this gets some more Yelpers to try the place. It deserves more attention. It's across the street from the Florence Hotel and adjacent to Villa Serbelloni. You can't miss it and shouldn't.

I thought this was a great hotel. The location was perfect and the staff was very friendly and accommodating. Rooms were comfortable, typical european with some extra frills of antique and velvet furniture. Bathroom was typical for Europe - tub with a shower head. Only drawback for us was no refrigerator - we had to keep a medicine in the restaurant which was no problem. Wifi worked fine. We had a beautiful view of the lake and mountains from our window. The breakfast room felt like an old castle and I loved all the colors of the furniture. Cappucinos were good and the remainder of the breakfast selection was adequate and typical. We were staying with a large group of friends and were able to enjoy a beautiful cocktail hour on the terrace of one of their rooms, helped by the bar letting us use their wine opener and chilling our many bottles of wine. For the money, I was very surprised at the quality and service.

Had dinner at the Florence Restaurant and it was great. We stared with a deliciously fresh Minestrone and and asparagus avocado salad. Splitting a main course of black cod on lentils with artichokes. So yummy. The atmosphere under the full blooming wisteria, on the lakefront was perfecto!

Zero for the food; 1 star for service; 5 star for the view on the lake. Is great place to drink a glass of wine and look at the lake and mountains. Food is bad period. Don't even try..

The rooms here are fine. I have a partial lake view. That is the best part. Sparse and not beautiful. Charming but not luxurious. My room has a small bathtub with a hand held shower wand that basically means I have to sit in the tub to shower. Beds lack comfortable pillows and bedding. The service here by the front staff is horrible. They act as if they would rather be having a root canal than helping you, particularly the woman who works during the day. Calling to ask about the internet seems to be a big problem for her and I have discovered why, it doesn't work. You have it for one minute then not again. I had internet two days intermittently, and now it doesn't work. It's a shame because if she was nice and helpful I would say stay here, but they lack common courtesy and forget that the hotel business is a service industry. So I will not stay here again. Ciao Hotel Florence. Non ci vediamo...I want to add that today the restaurant waiters out front were extremely rude to our group. As we sat and painted at the closed tables before they were open he came and literally yelled at us to tell us we were not allowed to sit there even though we had 8 rooms at the hotel and we offered to buy drinks and food.so therefore I have now moved this hotel to a ONE minus star.